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Universaldrugstore (universaldrugstore.com) has 747 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Christopher
Very good. I received the medication for my cat soon after ordering
Response from UniversaldrugstoreFeb 6, 2023
Dear Christopher, Thank you for leaving us a review. Your feedback is much appreciated. We are happy to hear about your experience with our service. Please do not hesitate to contact us if you have any questions. We are also available on chat. Thank you for your business.
Richard P.
I have been ordering the same medication for several years from Universal in plenty of time to get my refills on time. I realize the medication is coming a long way from England. It has never taken this long in the past to get my refill I ran out of my medication a few days ago. I have called Universal twice to find out where the order is. I let them know that I am out of my medicine. No help was offered to me. They let me know that I can track my order but no other help was offered. They let me know that I should receive my order by February 24 at the latest. Needless to say that I am very disappointed and I will get my medication elsewhere
Response from UniversaldrugstoreFeb 6, 2023
Dear Richard, Thank you for leaving us the review. We are sorry to hear that you have had this experience with the order. We have sent you an email to follow up, kindly check on it. We hope that your next transaction will be better. Thank you for your business.
John B.
I would have given 5 stars, but my original order was lost in the mail or never shipped, and I had to wait 6 weeks until they agreed to reship. Nevertheless the representative on the phone promptly reshipped the medication at no extra cost and added a tracking number free of charge.
Response from UniversaldrugstoreFeb 6, 2023
Dear John, Thank you for leaving us a review. Your feedback is much appreciated. We are so sorry to hear about the experience. We have the reshipment policy to make sure that all customers are protected. We hope you receive the order very soon. Please do not hesitate to contact us if you have any questions. We are also available on chat. Thank you for your business.
CARMEN FLORES R.
You always have my medication in stock. Customer service is always great. Nice, respectful people. No complaints!
Response from UniversaldrugstoreFeb 6, 2023
Dear Carmen, Thank you for leaving us a review. Your feedback is much appreciated. We are happy to hear about your experience with our service. Please do not hesitate to contact us if you have any questions. We are also available on chat. Thank you for your business.
Kurt
Always helpful, always great service.
Response from UniversaldrugstoreFeb 6, 2023
Dear Kurt, Thank you for leaving us a review. Your feedback is much appreciated. We are happy to hear about your experience with our service. Please do not hesitate to contact us if you have any questions. We are also available on chat. Thank you for your business.
Diane
Easy to order and received our shipment in appropriate time.
Response from UniversaldrugstoreFeb 6, 2023
Dear Diane, Thank you for leaving us a review. Your feedback is much appreciated. We are happy to hear about your experience with our service. Please do not hesitate to contact us if you have any questions. We are also available on chat. Thank you for your business.
Lilia
When I made the purchase, they forgot the order, and 2 months later when I asked what happened..they were confused thinking I didn’t pay, but then I showed them.. and said that was a mistake, that they are sending without any charges.. and I said.. (of course!) So I’m still waiting for it to arrive.
Response from UniversaldrugstoreFeb 6, 2023
Dear Lilia, Thank you for leaving your review. We appreciate your feedback. We have investigated further about the order and we can confirm that the original order was sent to you, however, it was returned to us due to the damage from the package. Delivery takes 3-4 weeks. If you do not receive your order please contact us back after the estimated delivery time. Thank you for your business. Please do not hesitate to contact us if you have any questions.
Isabel
I have not received my order shipped 12/30. I did not receive tracking information and I haven't received a response to my inquiry about where my dog's meds are. I now have to run to my vet and pay much more for the second time since placing this order. The order took a LONG time to place. First I provided the prescription, then I confirmed my dog's name and breed, then I had to reconfirm payment. All that added weeks to the process.
Response from UniversaldrugstoreFeb 3, 2023
Dear Isabel, Thank you for leaving your review. We appreciate your feedback. We sincerely apologize that you have not yet received your order. Unfortunately, this is an unusual circumstance which is out of our control. Delivery takes 3-4 weeks. If you do not receive your order please contact us back after the estimated delivery time. Please be advised that tracking number is upon request and can be added during the order process. Thank you for your business. Please do not hesitate to contact us if you have any questions.
