Universal Cycles - 30,000+ mountain & road cycling parts. Online & in Portland Oregon since 1997. West Coast & Midwest warehouses. Instant price matches. 29er, BMX, freeride, single speed, & downhill products.
Universal Cycles (universalcycles.com) has 17 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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Tate G.
If I could do zero star I would. Worst customer service experience ever. Doesn’t ship if billing address is different than shipping address. And rather than working out a solution or telling you before you place an order than the two must match. They will cancel your order instead!
Karl S.
Not been for a long time after asking for a frame to be resprayed matt black only to get it back gloss black, cos apparently it looks better, but also he fitted his own decals that I hadn’t asked for because I had decals from the original maker to put on myself And I also gave him a Campagnolo Chorus heaset which he claimed wouldn’t fit so fitted another but then when I went to collect it he claimed that I had never left one to be fitted. Funny after calling me to tell me that it apparently wouldn’t fit. Although I found that odd at the time
iy
Ordered a shifter and brake lever from Universal and the processing and shipping was painfully slow. Once the parts were installed on the bike, noticed the shifter was not working properly. Started a return and the service rep tells me the parts had to be “uninstalled” for them to accept a return and that I should deal directly with the manufacturer of the part for a warranty issue. Keep in mind that this was all within the 30 day return policy. Take your business elsewhere knowing the return policy will always be better than Universal’s
Lili K.
Very poor customer service. We received as a gift one of the products from this store, unfortunately it didn’t work for us and I was trying to return it. Accidentally I recycled the original box, so I shipped it nicely packaged plain box. They would not accept my return and would not even give me credit towards other items. I get it, it says on their policy that original package needed for refund, but I don’t understand why they couldn’t sell this product as open box or something?! Will never shop there again.
Michael E.
I reported to Universal Cycles that the Gusset Lofty seatpost that I bought from them 3 years ago broke in half just below the saddle clamp, luckily it did not cause me to crash. They may not notify their customers that bought this seatpost, but hopefully they do. From their staff member R. "Sorry to hear that your seatpost broke! Glad to hear that it wasn’t as catastrophic as it could have been. Unfortunately, Gusset's warranty policy is two years again(st) defects in materials and/or workmanship from date of purchase. You ordered your post on May 4, 2021, so that window has already closed. Thanks R." If you bought this seatpost, send it to the recycle bin.
David R.
Lately parts shipments have gone as far as 7 days before shipping. Had issues where parts claimed to be in abundance in 3 warehouses so Nevada was said to be the warehouse shipping part. % days go by and no shipping confirmation so I emailed . Was told delayed due to weather, LMAO weather!!! CS says "weather is the worst ever seen in 20 years", BS weather was great and roads from Nevada to Cali were wide open. Don't appreciate being lied to. Obviously they are doing great business and don't want me as a customer.
T S.
What a horrible service from this company. They ask you to fill out the billing address and shipping address when you order products. What they don't tell you is that if the billing address is different from shipping address then they will not ship out, because of supposed fraud issues. A) Other bike stores/suppliers don't have this policy as long as the credit card matches the correct billing address B) They supposedly send you an e-mail, but if you don't reply (even if it goes to junk mail) then they will cancel your order without trying again. Afterwards not willing to work with you and tell you to make sure that the billing and shipping address are the same or they will not ship it out (at least according to Mark at the Oregon store). Traveled from overseas to pick up components for a bike build and they are the only ones who didn't deliver and left me dry.
Stan S.
Be careful when ordering. You are stuck with return shipping and they have you ship to Oregon instead of a closer shop. Shipping back is very expensive. Even for a small part.
