Unitel Voice Reviews | Read Customer Reviews of unitelvoice.com

Unitel Voice Reviews | Read Customer Reviews of unitelvoice.com

Unitel Voice reviews

503 approved reviews, newest moderated first

Audrey H.
Apr 19, 2019
Best Customer Service I've had in ages
Best Customer Service I've had in ages. Jenni Vento & Frank are the Best !!! I just got started & would highly recommend this Company to everyone. I really appreciate you.
Response from Unitel VoiceApr 19, 2019
Audrey, happy Friday! Thanks so much for sharing your experience on Trustpilot. Your positive feedback and recommendation mean the world to us. If there's anything else we can do for you, please don't hesitate to let us know. On behalf of Jenni, Frank, and the rest of the team here at UniTel Voice, thank you and have a great weekend!
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Scotty C.
Apr 17, 2019
It was a pleasure talking with them…
It was a pleasure talking with them today. She helped me with my issue.
Response from Unitel VoiceApr 18, 2019
Scotty, thank you for the feedback. We appreciate your business! - Your friends at UniTel Voice
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Chris H.
Apr 17, 2019
Diana was great to work with!
Diana was great to work with. She waited patiently as I chose my toll free number while texting with my colleague and even participated in helping me find the right number that worked for my business. You have a great employee with Diana.
Response from Unitel VoiceApr 18, 2019
Chris, thanks so much for sharing your positive experience. We've made a note to give Diana a big shoutout for you in our team meeting tomorrow morning. If there's anything else we can do for you, please let us know. We're so happy to have you as a customer! - Your friends at UniTel Voice
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Marc S.
Apr 12, 2019
The team at unitel could not have been…
The team at unitel could not have been better! From Kristen who arranged the pricing and options that best fit our needs to Frank who made the implementation seemless, it was an awesome customer experience. It is nice to get over the top customer service which unfortunately is hard to find anymore. I recommend unitel to everyone!
Response from Unitel VoiceApr 15, 2019
Hi Marc, We really appreciate you taking the time to share your experience here on Trustpilot. Feedback like this absolutely makes our day. We gave Kristen and Frank both a big team shoutout for you this morning. :) Please reach out if there's anything else we can do for you. Thank you for your business! - Your friends at UniTel Voice
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Andre E.
Apr 11, 2019
Great Customer Support
I chatted online with a person from their Customer Support Team. She promptly called me to make sure everything was working for me. Outstanding Customer Service! Thank you UniTel Voice and Jenni V. for the great experience.
Response from Unitel VoiceApr 11, 2019
Hi Andre, Thank you so much for taking the time to share your experience here on Trustpilot. We just gave Jenni a big company-wide shoutout on Slack (our group chat) for you. Your review made our day! - Your friends at UniTel Voice
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Dawn T.
Apr 10, 2019
Absolutely outstanding customer service…
Absolutely outstanding customer service with this company! Frank is always a HERO! (never a zero!) Book this service with confidence!!
Response from Unitel VoiceApr 11, 2019
Hi Dawn, Wow, that's awesome feedback -- thank you so much for sharing! We'll give Frank a special shoutout for you tomorrow morning at our daily team meeting. We don't know what's gotten into him lately...maybe it's the warmer weather here in Chicagoland or the new coffee machine in our breakroom? Either way, we're so glad you had a great experience. Thanks again for taking the time to write a review. You made our week. :) - Your friends at UniTel Voice
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Danielle K.
Mar 29, 2019
Frank definitely lived up to his last…
Frank definitely lived up to his last name. ;) He was very helpful, had a pleasant demeanor, took the time to answer all of my questions, took down notes when I made suggestions, and even provided me with additional info regarding my account and how to utilize it better. I've been in customer service for over 30 years; his customer service skills are superb! If only all of my calls for support went this well with other companies... Kudos Frank! Danielle Carey, Carey Pest Management
Response from Unitel VoiceMar 29, 2019
Hi Danielle - we just gave Super Frank a huge shoutout on Slack (our company's group chat). So awesome. Thanks for sharing your experience on Trustpilot. You made our Friday!
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Adrianna B.
Mar 8, 2019
They charged me after I contacted cancel
They charged me after I contacted to cancel months ago.
Response from Unitel VoiceMar 18, 2019
Hi Adrianna, On behalf of our whole team here at UniTel Voice, we want to apologize for dropping the ball and not canceling your account back in January when you called to update your credit card. There's nothing more irritating than being charged after you think you've canceled a service. When I saw your review I contacted our support team leader to see what happened. For some reason, we had no record of the request to cancel. We’re looking into where this communication broke down to avoid similar events with other customers. I saw that when you called to let us know we screwed up, our support team corrected the mistake and refunded your card. If there’s anything else we can do to remedy the situation, please contact me directly at gregr[at]unitelvoice.com and I’ll make sure we take care of it. We truly appreciate your feedback so we can work to improve our process. Sorry for the inconvenience. Sincerely, Greg Roth Head of Marketing UniTel Voice
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