Best Van LinesReviews of unitedwemove.com

Initial contact was with Carl, he guaranteed me he’d be with me during the entire moving process for question or concerns, he even gave “his personal #”. I was quoted 500 cf @ $2400 for a storage unit approx 8x10 or 15ft in order to reserve the truck & space you need to leave an initial deposit that’s refundable in canceled with 72Hrs. I work nights so I didn't have my CC on me at the time and couldn’t get to it until later so he asked if I had Zelle or ACH banking to which I did. He convinced me to Zelle the initial reservation deposit of $889 as it is refundable within the 72Hrs. Bad Move on my part!! Within 2hrs-ish I tried contacting Carl to cancel my reservation, with no response I called about 2-3 #’s I finally got a very nice rep named Jessica. I explained the details, she said she’d call me back, she did then said I’d be getting a call back in the am, ok so call ended. I wake the following day didn’t get a call back so I called again, only to get a rep named Alyssa who was very short & aggressive with me that I need to email First for a cancelation and how I’m getting more space than I need at a great deal it’s moving season and other moving companies are scamming people yada yada. We hang up, if I was unsure about canceling, that convo made it clear, I needed to. I submitted the email, got a response from someone as they didn’t leave a name also telling me basically the same. I call back after sending my email and got Alyssa again the discussion went the same except i was told I couldn’t get my refund back because finance was not in until Monday. I said well Monday would be the end of my 72hr cancelation period, she says my cancelation started when I spoke with Mrs Jessica. So FYI people apparently their finance department has Fri,Sat & Sun off I made my reservation on 8/8/24 approx 11am pacific time called to cancel approx 8/8/24 1pm this all began on a Thursday when the financial dept was in, so why not inform me of the email then instead of having me wait till the following day knowing they weren’t going to be in the office? Scam! Im probably never going to see my refundable deposit of $889 as this company is like a bad car sales man… they tell you what you want to hear, pressure you to make a payment and gave me… sorry Are giving me a very difficult time to get my funds back!! FYI…they also contracted the move and refundable deposit to Infinity Moving Group even though the email is (Infoatwemovedotcom) (they don’t allow email addresses so I substituted) it is Infinity Moving Group. Beware, get quotes BEFORE sending any kind of funds out and Do NOT let them Pressure or Guilt you into anything!!! I wonder how many of those 5 star reviews are from their own employees? UPDATE 8/12/24@1:40pm… I didn’t receive a call from “financial” this morning as I was told by Alyssa/Lisa(?). I called them once again got her again(granted she was a bit nicer) and when I asked for Financial Dept, They had an emergency and was Not in today but would be in tomorrow 8/13/24@10am! When I asked if that was the Only person to issue back my refund… Alyssa said “ At this point I don’t think you’re getting your refund returned because of our cancelation policy”. What! What do you mean I’m not getting my refund I canceled 2 hrs after the deposit and there’s a 72hr cancelation period! Well, I’m not sure because I’m not in charge of that but yeah you might not get it back. They say all calls are recorded ( I sure to heck hope they are) but I have all the calls, dates, times and names documented. Lord knows I will be sueing the heck out of these people for breach of contract, falsifying return policy, emotional stress and robbery as the amount is well over $500 dollars.

This was by far the worse experience of my life. So unprofessional. They took my money and did not move my belongs after I paid for half of it on a deposit. They kept changing the times on us and then when they showed up to my storage units they said it would be $5,000 more. My unit weren’t even all the way full. PLEASE whatever anyone does do not use this company!

Hands down worst experience moving ever! Good old Andrew gives you a low ball quote to get you in, then subcontracts it out to another moving company. Price was 3 times what we were quoted. You have to track down and call everyday to see when your items will be delivered-hope you don't need your furniture anytime soon...paying for a storage unit...will be paying for several weeks with nothing in it! Contract stated it would be delivered in 18 wheeler or 26 ft. truck-nope came in a trailer attached to a semi truck-who knows how many times it was loaded and unloaded. Several items broken. We were called the day before they were delivering and was told they would be there that day, but never came. Ended up calling to be told it would come the next day. There was one person (the driver) to unload the entire truck (1700 sq ft house with attic and garage) He got to the storage unit at 8 am and was not done until after 2 and that was with us helping. My husband had organize it in the unit and help with large items, and I had to check the inventory list-which was not itemized indicating condition at origin, and was missing items that were clearly on the truck and we had multiple boxes not listed. Good luck to us putting in a claim for broken items that were never originally listed!

Don’t use, they tell you what you want to hear, write a contract with exactly what you want to see and find out it means nothing. They take your money and promise you the world but it’s all moot, their contract isn’t close to the contract you have to sign with the actual company who moves your items. They are a broker, nothing more, nothing less. They claim they vet all the companies they work with, yet the company who they hired told me United Express are all cheats and liars. When you call them to complain about being lied to, they tell you it’s your fault. No accountability, just sign their contract and be on your own after.

This is a straight up scam. They WILL intentionally screw you with a straight face. I would say read the fine print but just DONT WORK WITH THEM. You will regret it and remember this comment.

Worst experience I have had with a moving company. I was quoted $1200.00 by United Express Moving and Storage (UMS) who contracted Front line to “pack and ship” my storage unit of construction tool and some personal effects. After they packed it up and put it on their truck, they called me and said it would be $2400.00. I said no put it back, they said they would not put it back until I paid them $400.00 for their trouble. Realizing I’ld been “had”, I acquiesced to the $2400.00. Then they delayed shipping my belonging. Picked up on 16Jan24 and delivered 08Mar24. When delivered, the first thing I noticed was that EVERY SINGLE box was CRUSHED. (see picture of example). Then as the unloading progress I noticed significant items missing, commercial airless paint sprayer, relatively new power washer, new Bosch router with plunger in hard case, all my shovels, rakes, sledgehammers, picks and assort trowels, brooms, antique Arabian type swords worth over $3000.00 I got in Afghanistan. No one spoke English communicated through iPhone translator. He would not give me a copy the itemized list of what they said they pickup and after repeated attempts by email, text and phone calls to this day have not received said manifest. At this point they will not respond to any of my attempts to reach them. They told me to contact their insurance. Insurance has been stalling and will not commit to value of items. They want to pay pennies on the weight of items. In English they may pay $75.00 for over $6000.00+ for lost or damaged. UMS to date has taken NO RESPONSIBILITY. USE THIS COMPANY AT YOUR OWN RISK!

This company is terrible! DO NOT USE!! I saw okay reviews online but when I dug more after this, I saw a more accurate description like my experience. I saw it on here the Better Business Bureau. I was quoted for 430 cubic square feet of space for my items. When the movers showed up they said that it was too much and said that if I wanted everything moved I would have to pay $3000 more then what I was quoted. I was very detailed in how big everything was and how much I had. When I tried to call Carl (the one who has been in contact with me this whole time) didn't answer the phone-i tried multiple times. Then I tried the next person, Ryan, I was working with and, surprise, he also didn't answer. I has another person call me because Carl told her too. She was more helpful but still tried to up sale the service but $4000 more then what I was originally quoted. The driver was rude, condensending, and downright awful to work with. Tried to collect more than what was due and tried to tell us that it was our fault for not understanding. Found out later that this driver has done this before! And the company has had issues with him doing this to other people before this too! Then they told us that instead of having it delivered within 1 to 2 days like we were told. It was now going to be up to 21 business days. I wasn't able to get anything refunded so I had to make due and send them with 6 boxes and a few pieces of my bedroom set. Which to me, seems not alot of stuff to fill 430 cubic square feet. This company is filled with liers who will say anything to get you to book with them.

These guys straight up took 1.5k from me. They require a massive deposit and give you 3 days to cancel I tried to cancel at 73 hour mark said I missed it by an hour refused to give any thing back. After 30 minutes offered to give me 700. What a pile crap this company is. Look at the BBB they are littered with bad reviews. Straight up criminals