Best Van LinesReviews of unitedwemove.com

This company has deceptive practices. They will give you a price that most assuredly is inaccurate but based on square footage of truck space. Then when they show up or during a call two days before they are going to show up they totally requote your moving price. Mine went from $9535.24 to about $23,000./ They will say its because I didn't tell them about everything. That is a lie, i went over it room by room item by item.

They show up at 5 am with no liftgates to complete the job, they represented that all of their drivers and laborers are fully vetted and trained how ever it was a group of guatemalens who don’t speak any English. It is worth noting that this company only brokers the move they are not “ the moving company. I would not recommend hiring (see reviews)

I enlisted United Express in helping my family move from Oregon to Ohio. I scheduled my move in April 2024 for a date in August 2024. Based on my inventory and what size apartment/house I was moving (a 2bdrm apartment), I was quoted around $3500. This was an amazing price; we had looked at doing it ourselves with a Uhaul and it would have been around $5000 so we thought we were saving money. Plus, they would load and unload. I was excited. I put down a $1500 deposit. The first problem came when I misplaced the contract on my phone. I reached out several times through calls and emails just to get another copy. It literally took 2 weeks for them to send me one. In this day and age it should have taken 2 seconds. Fast forward to August, moving month. In comes the famous Ryan who I'm sure is mentioned in other reviews, sometimes favorable maybe but not in my case. This guy calls 2 days before your move to finalize your inventory. This call should be made way in advance than just two days. I think it's done this way because it puts people in a situation that they might not fight with. Keep in mind, we are moving across the country, not the county. We had already given our notice to our jobs, our rental house etc. We'd paid rent on a place in Ohio already. We are ready to go! We cannot stay in Oregon with no income and no housing, so we will do what we need to, they purposely put you in that position. And two days before your movers are scheduled to load your stuff is just unacceptable. Anyway, lo and behold Ryan brings my quote from $3500 to $5500 "worst case scenario" is what he says. On top of that, he wants another $1500 to "lock in" that supposed "discount." AND, I can't even get off the phone with him to discuss this with my husband or he can't guarantee that discount. I was at work at the time as was my husband. We had to do a three way call with Ryan and discuss our financial situation with him listening in. Two days before we move. If we cancel the move, we forfeit the original $1500 I put down in April. In hindsight, losing that money would still have been the cheaper option for us, but we didn't know that at the time. So we put down another $1500, which was supposed to towards our new $5500 (worst case scenario) quote. Now it's moving day. A company based out of Seattle came. They were supposed to be there Saturday, then it got moved to Sunday. We were told noon, they didn't arrive until 330. And of course the foreman was able to just look in our storage unit and determine that we would be going over the "worst case scenario" amount of $5500. His crew wouldn't even unload the unit until we agreed with the new amount; which was another $6300, making our grand total $9300 for a move that we were originally quoted $3500 for. Again, we are in a very hard place. We have to move, and we have put out $3000 already. By 800 pm, they still haven't finished. Keep in mind, this was a 10x10 unit that my husband and I loaded ourselves, yet three young guys took several hours to empty it. And because we were misquoted by United Express we had to leave behind a china cabinet, a washer and dryer and a huge sectional sofa with a chaise lounge. Even though all of these items were on my original inventory list that was put together in April. Finally, we are in Ohio! Belongings were supposed to be delivered to our house. But, since all of our belongings are lumped in with others it's all on a semi and they can't get down my street. The semi driver was super nice though and gave us the option of renting a uhaul and he and his partner would meet us at a truck stop unload our stuff into the uhaul and my husband and I would take it from there. I am glad he at least gave us a break doing that because it would have been another thousand or two if we didn't. This was such a huge disaster and we will never again use United or recommend them to anyone. I didn't find out until the conversation with Ryan two days before our move that we were basically alotted a compartment on a truck along with other families belongings. I was under the impression that I was paying for a crew of guys who were going to drive a penske or uhaul for us. This was not explained in my original phone call when I reserved my dates. So be aware of what you're getting into. A couple of our belongings were not delivered, but there's no point in contacting UE about it because they won't do anything. Whoever they have doing inventory calls now, Ryan or someone else, they need to be making those calls way in advance of two days before someone's move. They do that on purpose to take away a person's options. We were quoted $3500 and paid $9300. I really hope this review helps someone.

To say I am dissatisfied is an understatement. They never moved my property, and I lost my $1,272 deposit. I contracted with United Express Moving to ship a partial load to our home in FL.. My original estimate was $1,658 based on what they estimated as 286 CF of material. Days before the move, they contacted me again to review my inventory. I repeated the same number of boxes and items, but this time they estimated it to be 360 Cubic feet. To make matters worse, even though my estimated inventory only increased by roughly 25%, they increased the price by 50%. I was assured that if I had less, I would get a credit at the time of move.. On the day of the move, the mover showed up 6 hours late and insisted they I had 709 Cubic feet of property and doubled the price again. Thinking ahead, I prepared a very detailed inventor of all my boxes which amounted to only 210 Cubic feet. The mover said I was wrong and refused to move my property for any less than $4,000. In short, you cannot trust this company… when I called them again today to try to work out a compromise they said, “ What we give you is only an estimate” , & “its not a binding quote” . When I tried to dispute them with my credit card company, I lost because they said it was not a binding quote, and all deposits were not refundable. In short, it was a total rip off. I addition to losing my deposit, was forced to cancel airline & hotel reservations that were arranged ahead of time to meet the movers in Florida which also came with a penalty. At the end of the day, I rented a 400 CF container, loaded my original 210 CF of material, added a dining room table, 8 chairs, one sectional couch, plus a 8X12 rug, and a China cabinet…. And had room to spare.

Horrible Experience - Complete They Are Scam DON'T USE UNITED EXPRESS!!! I had an absolutely terrible experience with United Express Moving and Storage, Florida. They charged me $1,000 upfront and didn’t do anything they promised! They left my belongings stranded, and when I tried to contact them, their customer service was non-existent and incredibly rude. It’s clear this company has no integrity or professionalism. I feel completely scammed and regret ever trusting them with my move. Avoid this company at all costs—they are nothing but frauds. They will take your money and leave you in a worse situation than you started! On top of that, they closed my access to my contract through their website, leaving me completely in the dark with no way to resolve the issue.

This company is a complete scam!!! They are not a moving company at all and do not tell you that on the phone. They will contact a random moving company that is NOT EVEN LICENSED. The company that they tried to send me did not even accept credit cards. Only cash, zelle, cash app, money orders from the post office, or wire transfers. They are also not accredited by the BBB and or looks like most of their 5 star reviews on Google are fake. They mostly come from first time reviewers with no photos, so they probably paid a company to just give them a bunch of 5 star reviews. Please read all of the 1 star reviews and you will see who they really are. They will mislead you and straight up lie to you to get you to put down a deposit. Then they will do everything they can to make sure that they will never refund you for that deposit. The price they quoted me was just under $1600 and I put down $524 for the deposit. I then tried to cancel the next day after learning that they did not do the moving themselves and they refused to refund me even though no services were ever delivered and I paid less than 24 hours ago. I then found out that the price they quoted was only a third of what other companies were charging and was $700 less that it would have been for me to rent a uhaul and do it myself. So their prices are purposely low to lure you in and steal your money. From what I’ve read in the other reviews most people end up getting charged more when the moving starts. Stay away from this company. They are a complete scam and will steal your money. I have filed a dispute with my credit card company.

WARNING!! DON'T USE UNITED EXPRESS!!! They are a broker and hook you up with incompetent movers like Exclusive Movers LLC. They destroyed my sidewalk and many items in the move which cost another $2500 to repair. They offered $75 for all of the damage they caused. SAVE YOUR MONEY, GO WITH SOMEONE REPUTABLE...

Hello, My review is a lot like the others I have reviewed. First and Foremost, this is a broker company and not a moving company which is not made clear when booking for the move. They ask you to go through each room and they list what is SUPPOSED to be included in the move. However, when the actual movers come out they do not honor the contract of United Express. They form their own contract and price. My move ended up being more than double the price of my original quote with half of the items that were supposed to be quoted having to be left behind. I am still left to pay to get the rest of my items moved. As of now, I am having to pay storage fees in Louisiana which is causing me to pay ongoing funds out. I have reached out to them to find out why there is such a huge difference in what they quoted and the movers and have yet to get a response. Not sure why the contracted companies are not in sync with the brokers and the original contract is not honored. I also understand that the contract say it is a rough estimate, but to go from $1786 to $3600+ is insane. Also, my furniture was picked up and delivered by two different companies. It took 3 weeks for me to get my furniture which were all necessities with my washer delivered not working. With it changing hands so many times and going or delivered who knows where, not sure what I can even do about it. PLEASE RESEARCH AND READ REVIEWS BEFORE BOOKING WITH THIS COMPANY. I wish I had dug deeper than I did. The one star reviews that I have read is compariable to what I have experience. If at all possible try to book directly with a moving company.