Best Van LinesReviews of unitedwemove.com

This has been a horrible experience from beginning to end to damages and after results. Never have I had a moving company with this many mistakes and unnecessary cost. Your sales agent convinced my dad he had a great deal - one bedroom move across state. I don’t even have a one bedroom. I have a studio!! we said one bedroom to give me additional space even tho I only had 12 large boxes 20x17x15 and 8 tiny boxes no bigger than a ruler. We had explained all inventory in my apartment. My apartment is small af in Los Angeles, no more then 300 sqt. They charge extra for stairs but won’t tell you until they arrive that you will have to pay for that right then and there. th no en they said I had over 500 sqt worth of stuff. All of my items alone fit in a standard bedroom. I moved to my parent house and all my stuff is literally in a bedroom that’s not bigger than 200sqft(LA housing is small). you charged additionally over 2000 more because you are saying that you don’t have space for my items in the truck and I have no choice but to pay now or leave California with the clothes on my back. Keep in my your stuff will be mixed with other customers and they do not know how to keep track of your items. Keep your on inventory list. We paid the additional amount. Sept 30- Oct 9th is how long it took. 7 of my items are damaged and/or missing. I had to watch the movers the entire time, micromanaging, because YOUR MOVERS showed up in flip flops dropping all of my items to the ground. This man put fragile items at the very very top of a box mountain he made on the trolly, just for it to fall all to the floor. Not one care. No customer service. Straight attitude. They gave me the wrong number for the claims department along with other peoples items that I caught quickly or else I would have had another customer headboard. You have 21 days to make a claim. It took me a week and a half just to get the right number and information. Also along with getting the right information, you can expect more attitude from customer service agents at UnitedWEMove. They contract to streamline moving that actually did the moving. Both business are horrible and did a terrible job. For the customer service supervisor that is so focused on being right tat every time I spoke I was interrupted and that said “i will put your complaint in but this won’t stop them from using that contractor” GOOD! Great! Can’t wait to see things go left for you! Go to pods go to uhaul or move the sh** yourself!

This was our first move of significance and it should have never been handled the way this company operated and lied. Gave us one estimate and charged 3Xs more. I would definitely advise anyone planning a move, especially military members. This company intentionally didn't honor the services needed from the front office to the delivery driver. The less people using this company the better.

DON’T USE THIS COMPANY! BIG MISTAKE! Really search for reviews BEFORE you agree to a contract with them. On the first call, they pressure you to “lock in the price” (yeah, right) and take a deposit that’s not refundable after 72 hours. They will low-ball the price just to get you hooked. Even if you later drop a service, it’s not refundable. At every step, you will be asked to pay more money. A few days before the move, there will be a “Quality Assurance” call to go over what you’re moving…this is the start of the “bait and switch”. Now you have more than they quoted initially, so more $$ is due. You’re already locked in to their contract and counting on them showing up on the planned date…so there’s no backing out without losing the thousands you paid up front, Then, the movers show up (2 men, NO iNGLES) and whine about “long carry, long carry” always looking for ways to extract more $$. The cubic feet that you paid for so far? Oh, that’s not enough! And when it’s loaded on the truck, your things are taking up so many “lines” (rows) on the truck even though what they’ve put on the truck is not stacked correctly. Now they are under a time crunch and will stack it better in the big moving truck. But you still owe more today. Ok, send me your Venmo link, which they did but when I tried to pay them, Venmo blocked my payment as a possible scam. Has that EVER happened to you? It’s been over three weeks with no communication and I have no idea how much more I’ll have to pay the driver to receive my belongings. Oh and Carl and Ryan who “you can ALWAYS call”, will NEVER pick up the phone again. And “United Express” is just playing off the familiarity of the REAL United Movers, but they are just brokers trying to sucker you into their non-refundable contract.

The company has a 72-hour cancellation period in its contract. I didn't know that the sale of my house fell through during that time. I did send an email, but they said "that is not where the cancellation had to go." When the mover called me 4 days before the original move, it was days earlier than what I had wanted, and then I said I had canceled. I am still being charged and the dispute continues. I asked if they would apply the money to a future move and did not receive a reply.

If i could give zero stars I would. they quoted us for 3 grand to move our stuff a few states away. Come moving day they doubled the price. They left a lot of our big furniture, if i wouldve known i couldve sold it. They left all my moms clothes! Now we have to have it mailed to us by a friend. They told us it would be delivered on a specific day and that if we didnt have an address by then , we'd have to get a storage unit. I gave them an address 3 Days later. Contacting them was and is still difficult because we have to go through a third party. Delivery day came upon us and no one shows. Contact the company. They say its in transit will arrive in 3 to 4 days and that the movers will contact us 24 hours prior. 3 days go by. Call again. They say its in transit will be there within 3-4 days. And they will contact us 24 hours in advance. 3 days go by. We call again. Now they say its in transit and will arrive before the end of the week. Call them again a few days later. Same thing. Will arrive by Sunday. Sunday comes. Still no word. Still no movers. Call on Monday and they tell us it will arrive Wednesday between 3-6pm. Didnt receive a 24 hr advance notice on tuesday so contacted them again to make sure. They still say it will arrive the next day between 3-6pm. Next day no movers. They say they are still within their delivery window. They said 6-21 days from pick up. No where on our paperwork does it say that. Its been 3 weeks and they're just now telling us this. We were told it would be delivered over 2 weeks ago. After reading other reviews. I dont know if we will even get our stuff. We are sleeping on air mattresses and weve had to purchase basic things, that we already have on a truck somewhere in the united states. We are stressed, we are worried. They had a 4 star rating , we should've dug deeper. I will be writing another review once we receive or dont receive our things. Dont use this company for long distance moving!

United Moving Express in coordination with A & S Moving and packing are companies who use extortion and unethical practices. I answered an ad online while I was looking for a moving company to move my things from Pleasant Hill, CA to Baton Rouge, LA. I was give an initial estimate of about $2300. I told United Moving express it was too much and I would do more research they came back and said if we can do your move for $1900 can we make a deal? I told them sure, that would be acceptable. So they gave me a binding moving estimate based on me telling them i have a standard-one bedroom apartment worth of furniture to move - a living room set with one couch and accent chair, a coffee table, side tables and bedroom furniture - a bed, side tables, a dresser and then some extra boxes for kitchen and bathroom things. all of which was in a 10x10 storage facility which was about 70% full. I told them all of this, they confirmed all these details over the phone and sent me the contract. On the day of the move the moving company loads half of my things, and then tells me they will need to charge me an extra $500 because it was taking up more space on the truck than the estimate. I told them they knew exactly how much space it would require. They told me they would not let me take the rest of my things until i paid. They extorted me for more money. When I called the brokerage company they said 1. their software was outdated so they couldnt account exactly for the amount of space they would need on the truck. 2. that it didnt account for "non-standard" sized items. All of my items were standard size, nothing out of the ordinary. They knew exactly how much space it would take, but they gave me a fake amount on the initial contract, in order to take my deposit, knowing i would be charged a lot more on the day of the move by their partner company who extorted me and gave me no alternatives. They would take my money one way or the other; I either pay them to load the rest of the things on the truck or they would take all them money (deposit + half of the amount of the move) for labor of already loading half of my things on the truck then off if i chose to do so. On top of that, they also moved my things 3 weeks after they picked up my things. I was told they didnt know when it would come, they most of the time didnt answer the phone, and they refused to tell me where my items were. They showed up at 8 pm to deliver my things. DO NOT USE THESE SCAMMERS.

WHAT A SCAMMING CO. LIES LIES LIES OUT OF EVERYONES MOUTH. CAME TO HOUSE WITH A TRUCK 1/2 FULL AND SAID YOUR ONLY ALLOWED THE OTHER 1/2 FOR YOUR ITEMS..WE TOLD THEM ALL ITEMS WE NEEDED MOVED & THEY SAID AFTERWARDS IT WOULD BE 2k MORE FOR EVERYTHING.. DO NOT USE THIS CO.. TOOK ADVANTAGE OF A VETERAN AND SENIOR.. JIM IS THE FRONT MAN WHO PROMISSES EVERYTHING & THEN YOU NEVER CAN GET AHOLD OF HIM AGAIN.. THIS CO IS A PRO AT THIS AND NEEDS TO BE TAKEN TO COURT.. STAY AWAY AND SAVE YOUR MONEY

This company promises good rates and great service and delivers lies and additional charges. From failing to disclose that they are a moving broker (you should have read the consumer report) to changing the promised delivery date and passing you off to the customer service number of the 3rd party mover. It was a horrible experience and I wish we had just moved our stuff in a u haul. DO NOT HIRE THEM!!!