United Regions Van LinesReviews of unitedregionvanlines.com

Let's call this constructive feedback. I had a few issues, and I might not have asked enough questions. But if you choose this company to move, please be aware that you are responsible for knowing if a large semi truck can drive into your neighborhood, and if any special permits are needed within city limits. They do not check any of that. Also make sure to pack your boxes so that they can be placed upside down or on the side, as several of my boxes were upside down, and some minor stuff broke. Not enough value to file a complaint, just disappointed. They also do a house walkthrough to estimate boxes, that process did not work for me at all. 85 boxes estimated, actual count was 210. The movers they hired for the initial pickup were awesome, and got a nice tip. The ... well "humans" they hired to unload were just muscle no brain. Kept putting the heavy boxes on top of light boxes, crushed a few boxes, and overall did not seem to understand that the stuff they were moving were my possessions that I might care about. They walked away with 0 tip. I almost wanted to tell them to get off the property before I call the cops, but that's a bit much. Next time I will get my own 26" truck and drive my own stuff, this was a complete disaster in my view. Initial quote of $8500 ended up at $11500. I did check with a few of my friends who moved cross country, and apparently most of these moving companies are not 100% honest, and as soon as they have your stuff, then screw you sort of. -Petter

As a military family, I would not recommend United Regions Lane Lines to my worst enemy. Not only did our quote change mid move, but the quality of the moving service we received was truly despicable. The movers left thousands of dollars of damage to our house that includes drywall, hardwood floors, paint, trim moulding, scratches to our genuine leather sofa, damage to a solid metal gun safe and scratches on a mahogany coffee table. Upon delivery we informed the movers and United Regions Van Lines customer service about the damage and nothing was done about it. When we contacted United Regions Van Lines to open a claim for the damage to the house and furniture and we were directed to their claims company - My Moving Claims.com. My Moving Claims.com customer service is just as terrible as United Regions Van Lines. When submitting a claim through My Moving Claims.com the portal is very archaic, so much to the point that it seems like they make it difficult on purpose so people get discouraged and not submit their claims. My Moving Claims.com portal has limits on how many items you can attach to your claim, how big your files are, if your pictures are labeled with your name, and how many pictures you can upload for one damaged area/item. Additionally, My Moving Claims.com does not allow you to log into the portal to view or update your case, you must submit a request to have them email you with an update. This process is truly terrible and gives United Regions Van Lines and My Moving Claims.com the upper-hand because they have the ability to state that the documents provided are incorrect, they never received the documents needed to complete the claim, or alleged that you never even submitted a claim (they attempted to assert these 3 excuses to us but I kept documentation of all the communication and claims we submitted). In a nutshell, please stay away from United Regions Van Lines. Their company, customer service and quality of service is not worth the risk of damages or issues.

If you want your things moved and abused, load your truck at 1am outside of your quoted pickup window, and delivered in an UNtimely manner, these are the movers for you! They told us when they were coming and moved that time twice to different days when we had flights booked which we had to move resulting in $1K fee to do so, with no reimbursement from the movers. The second time they showed up at 1am to pickup our things when my husband had to leave for the airport at 4:30am so he was up over 24hrs. The movers that showed were foreign and spoke in their native tongue to each other to exclude him. Super professional (said sarcastically). Then our things sat for 20 BUSINESS days. And were delivered on the 26th BUSINESS day narrowly making the 31 BUSINESS days they try to throw on your bill of lading and is NOT stated on your quote. BEWARE of your initial quote. They will blow so much sunshine and sound like the best movers ever then when you have no choice they bait and switch. For example, they don’t check if they can fit the moving truck to your new home until they are delivering and if they can’t and have to downsize, you have no choice but to foot $1500 to get your stuff. THIS SHOULD BE TAKEN IN CONSIDERATION WHEN QUOTED. United you can do so much better. If you don’t have the system to check it, buy one. The only shining light of this company was Lisa in QA, she was more helpful than anyone in customer service. Every single person is an “oh well you signed it” attitude. Stuff showed is hard rubbed by something metal, kids beds busted, huge slice in our zero turns seat, missing side of our smoker, busted totes. Your things will be well cared for! 1) pickup was outside quoted Wednesday-Friday pickup as they arrived at 1am on SATURDAY. Loading was 1am-4am at which point my husband ran to the airport to catch his flight. 2) reimbursement of $250 was for the 2ND time we were forced to move flights. We are a family of 5. We had flights originally scheduled for Thursday as Phillip had told me they would most likely be picking up Wednesday as they liked to stay away from weekends. The week prior to pickup Lisa from QA calls and informs us pickup is 12pm-2pm on Thursday. It cost $1000 to switch flights for the 5 of us to Friday. I have receipts. Thursday comes, 12pm-2pm passes, no calls. We called you. Found out there was a “delay” and they wouldn’t be coming. Called Lisa in hysterics and got $250 to pay for just my husbands flight to be moved to stay back to meet them while I flew Friday with our 3 small kids. 3) we advised the 18 wheeler could fit bc our 45ft trailer that is 14ft high was delivered and parked successfully the week prior and owners on the land had had their belongings delivered by 18 wheeler previously. We are not pursuing any claims with the claims department because we are so exhausted by this experience and I would get pennys (.60 cents/a pound) which matters when talking about a $5000 mower, rather than what something is worth. The time to have rectified this would have been receiving the $1000 off the first time we had to move our flights instead of $250 the second time when talking about a $13K move. Our home was sold and the new owners were waiting to move in and flights were ready to be boarded. 1am wasn’t agreed upon, we were bullied into it because we had no choice or else we would have had to move flights a 3rd time. This is a warning for any others that may think to use this business.

The absolute worse experience in my entire life! The salesman that got me to choose them was very nice but that is it. I am a single mom (widow) of two young children. (One that has been fighting stage 4 Neuroblastoma) I say this because they stole SO many things from my boys and I. Things that can never be replaced. Around $15,000 in stuff was stolen. They do not care at all. They will write something nice because they want to keep getting business. There is no way any of them should be able to sleep good at night. The initial quote was $10,000. Then changes to $12,500. When the 2 guys got there to move my stuff they did not speak Wngliah but raised the price to $18,000. They were late which made us miss our flights which also cost money. They promised a discount if I called the office. The office even sent an email regarding a discount as well but it was all lies. When they got to the destination with my things they charged me another $2,400 because they stayed they couldn’t drive their huge diesel truck in my road. (Which they did not use to get my stuff). It was an absolute nightmare. As far as their “Insurance” it’s an absolute joke as well. The company they use for claims is NOT an insurance company. This is what it states on their website. They all took advantage of me in my horrible situation. This is what it clearly states on their “Insurance” website…. Moving Claims is not an insurance company and the employees of Moving Claims are not acting as your insurance adjusters. Moving Claims does not practice Insurance laws and does not give legal advice.

Dealing with this company has been a living hell. Do your research before using them. They did eventually show up 2 days late and we were there when they loaded up, we left fully expecting them to be not long behind us but after a few days in our new state we received a call that they had not left Albuquerque and would not do so until we forked out another $1700 because as they insisted they had to ship another 400 cubic square feet. Here is where it gets interesting. We had two 5x10 storage units. The max capacity for each unit is 400 cubic square feet so with two units that is 800 cubic square feet. I can’t lift over my head that far since I’m short so the boxes didn’t reach the ceiling and I left room to navigate inside the rooms so I was far below 800 cubic square feet so where in the hell did they get another 400 cubic square feet? No matter how we tried to explain it to them, they refused to listen. We tried calling the company themselves and left messages but they were ignored. We were trapped, they literally said they wouldn’t bring our stuff unless we paid more money, so we had to pay it. We were told they couldn’t drive more than four hours at a time when they left as soon as we paid yet miraculously, they made it to Virginia within a day and a half. The people that dropped off our stuff came with flip flops and wanted another $1000 to bring it into the storage unit. We refused, they called the manager and he threatened to throw our stuff in the street so we had to get a different unit and said we would unload it ourselves. We got a single 8 by 30 unit that is 60 cubic square feet less than what we had before and lo and behold, it all fit in there. As soon as they opened the doors of the truck we knew most of our stuff was damaged. No care at all was taken with anything. All the boxes were crushed. Gaming tables were broken with legs bent. Credenzas and other items were damaged beyond repair. We had to unload that truck, we were scammed out of $1700 and they don’t even have a claims department for the items that were damaged. We’ve emailed and called but no one responds. Go with a reliable company, don’t give these people your business. If I had done better research, I would have seen the complaints and even a news article about this company.

Horrible move!! Stay away from this company!! They low balled estimate, then asked for more $$ mere days before scheduled move (underestimated size of truck needed), customer service is the absolute worst, and their insurance at $0.60/lb/article is a joke, ie they won’t pay claims. In addition, they brokered our load to another carrier without telling us. Both Drivers did not speak English. We ended up paying 77% MORE than the initial estimate. RUN AWAY from this company!!

One star only because of the guys that handled the furniture. As a company I found them to be liars and cheats. They low balled their estimate and then puffed up the packing to be able to charge more. Promised delivery 3 times before we actually got our stuff. Missing items and cartons but haven’t been able to receive a reply from the office after several requests. Worst experience.

Very poor service. Because my belongings were pack with two other clients moving from the west coast, several boxes never made it to my destination. When I contacted the company to report all of the missing items they basically said submit a claim. I suspect that the two other clients received some of my boxes. I do not recommend using this company if you value your belongings. Worst move of my life!!!