United Regions Van LinesReviews of unitedregionvanlines.com

This experience was by far the worst I have ever had with any professional company or organization!! My family moved across the country, to new a new home, new jobs, and a new life with all of the accompanying stress, the last thing we needed was the stress that United Regions Van Lines caused us! Where to begin? The first thing I want people to know is that their original estimate was in the $9,000 to $10,000 range. However, the total of the move cost $20,000! Twice what was quoted! To this day I believe we were scammed and our belongings were held hostage at one of the most vulnerable times a family can go through. I realize that the original was just an estimate, but I went over the home room by room from photographs the agent had and we accounted for more boxes and crates than I thought we had so I was shocked and outraged by their deception! Their communication was good up to the time they got my deposit. After that I had to call and email to get any information. I made my agent aware of the dates we needed to be out of the home due to closing. We were contacted ONE day prior to their arrival, and were told we had to take the date or risk not having a truck available for weeks. Then after rearranging our schedule to accommodate them we were told they were going to be two days late. Then the date of the move (the day before we had to be out of the home) the movers showed up at 2:30 in the afternoon with a truck that was too small and only two young men to move an entire 2500 sq ft 4 br home. Half way through the load out (about 10:00pm) they had to leave and go unload the truck at a warehouse an hours drive away. They said they would return in the morning. I told them that was unsatisfactory as we needed to be out of the home by then. Then, with half of my home loaded I was presented with a contract and bill which at the time was $4,000 more than quoted. I was told that I had to agree to pay the additional money or they would hold the first truckload in storage and not move the rest until it was paid. We were literally held hostage at 10:00pm the night before we HAD to be out of our home. Now, I understand that the original estimate was just that, but this felt like blackmail. The driver assured me that the total would be $13,000 to $15,000 tops. We finally agreed to allow them to come back in the morning and I signed the contract. I had to work my last day and was not around when the movers showed up the next day. My wife said they were on time and were quick to get things out of the home. She had to clean the house by herself (remember, they had originally scheduled to move us two days prior so we would have had the weekend to clean together) so the new owners could take possession that afternoon. Now, after we were assured the night before that the total would be in the $13-$14k range my wife was presented with a bill for $14,000 and told that we had to pay an additional $6,000 when the truck arrived at our destination. She was in shock and worn out, with a lot of work ahead of her and so she agreed and wrote a them a check. We were told that it was because we had filled two (small!) trucks and that they had to do it in two trips... none of which was our fault (remember, they only provided two people to complete the load out at 2:30pm). A couple of weeks into the move, still very poor communication, I had to call them twice to ask for an update, only to be told, "We're working on finding a truck going that way." We were in our new home with no furniture for almost a month! Fortunately the home had a fridge and we had some folding chairs and a table. We had to purchase a bed and used an air mattress for the kids. Then to add insult to injury, when our belongings did arrive almost every box was crumpled, partially collapsed, dented or torn. Just about EVERY piece of furniture was marred, scratched, and or damaged in some way. Several breakable items that were packed were destroyed due to the box being smashed. I looked inside the truck when they were unloading (everything out a side door!) and everything was jammed/smashed together in a small space. I am not sure how many other homes were jammed into that truck, but it should have just had our stuff and MAYBE one other household, but it looked like it was partitioned off for several. We are missing at least one lamp and possibly more, haven't unpacked everything, but I have gone through all of the boxes. All in all, I am completely disgusted with the way we were treated, the lack of communication, the treatment of our belongings and the total deceit regarding the cost of the move! Never again... I don't recommend anyone to use United Regions Van Lines. They are a terrible, unprofessional and disreputable company.

If I could give -5 stars, I would. First, I was charged double the quoted price. I paid using my bank’s bill-pay system. They claimed they did not receive the payment — which I can prove was paid by the bank. Then finally they charged me an additional $6000 — that’s in addition to the over $20,000 I had already paid — for storage for 1 month which was earlier than the date my goods were actually picked up! Now I’m wondering how many more thousands of dollars I will have to pay to get my goods delivered! WARNING: Do not do business with this totally disreputable company. They are price gougers! A complete rip off!

AVOID THIS SCAM COMPANY! A terrible experience from start-to-finish. This company is a huge scam (convenient that they name their business so close to the reputable national company United Van Lines). They kept our deposit and never gave us move dates and refused to refund us. Additionally, they would only take e-checks for the deposit and told us that the remainder of the money that was due was to be paid in CASH or money orders! If that's not a huge, huge red flag, I don't know what is. Please be careful with these people. The customer service agent was gruff and yelled at us as she monologued her well-rehearsed spiel (you could tell she's had to do this dance in the past from other scammed customers).

This company is a SCAM. Do not use them. My mother-in-law scheduled a move with them, paid the deposit, and they never called to set the date. They made off with her full deposit without rendering any service. She had to call and pay another company in full for the move. Total scam company--avoid!

We are prior military and this was our WORST move EVER. When the loaders came we gave them the plastic wrap we had from our recent move- it was a new roll they said "No we have everything" What they don't tell you is they will charge you additional fees on top of what you have already paid so we had to pay $250 more for supplies we didn't need. I told the loaders to remove all the legs off the furniture so they would break during the move, we learned on delivery they did not do this so 3 out of our 4 end tables now have broken legs. Let me explain their move process, they brought a Penske moving van to the house, they loaded all of our household things then they took it somewhere and offloaded it again. Then they reload it on another truck so you won't see how your things are put on the van. The semi arrived for delivery at our new out-of-state address, you have to pay the driver in cash or a postal money order before they start to offload. When he opened the back of the semi our household things were loaded to the roof- it is generally recommended boxes not be stacked higher than 4 feet. We could see that some of the boxes were crushed from being stacked so high. They did not use straps to secure the load, a large portion of the load fell to the ground. My brand new bed frame was destroyed, in pieces. Our reclining leather couch frame was bent so it's like a carnival ride to get the right side to recline and it has a huge hole punched in the leather backrest. Our solid wood Walnut dining table is broken underneath where the leaf goes, and the back of the solid wood buffet is smashed in. There are several dents on one side of our solid wood coffee table. One of the legs of our brand new solid walnut entertainment stand is broken as they didn't remove them as we asked. We were told it was included in the price to disassemble and reassemble the furniture yet they did not remove the legs so they would not be damaged. We haven't opened all of our boxes yet, the boxes that fell out of the semi include our dishes and glassware. We have opened one box that has a serving platter which was shattered and a linen lampshade was crushed. When they were offloading they brought items wrapped in moving blankets and asked where we wanted them placed, we could not tell what it was so I had him set it down and I unwrapped it while he went back to the semi. When he came with something else I told him the item needed to go upstairs he said "We only place once" I told him we couldn't see what the item was his response was "Not my problem, we don't move it after it's placed" and he walked off. Our delivery was on a Saturday, we were unable to contact anyone, the system says to leave a message yet you are not able to leave a message. On Monday we were unable to talk to the rep who did our contract, left a VM, and still have not been contacted. A HIGHLY UNSATISFACTORY experience and I will never recommend the company.

Save your money and the headache. This is by far the worst company I’ve ever dealt with. I’ve used moving companies before and none that have so many areas of lies. It will start with your no hassle estimate where they convince you can all be done with an IPhone or IPad. In that same call your sold on the White Glove Move (you sit back and the do all the packing). You literally do nothing. 2 days before your move your called by the move coordinator to insure your ready and go over everything. This call will cost you $1,000’s of dollars because your told after reviewing your move it’s more. You ask about the Binding Estimate and you get a bunch of double talk. If you were like me you were closing escrow across the country in 4 days and you give up thinking you can fix this before the move. Move day come with 4 men coming in to our home with boxes paper and tape. 3 people speak (Russian) no 1 guy speaks Ukrainian and some English. The lead guy grab a piece of paper pointing at a number telling I have to pay cash now. I contest and the English understanding gets worse. I can get a hold of anybody at their headquarters. Never could that day. As we’re winding down on the filling the truck (by the way it was box not a big trailer truck). As he should me the back of the truck he makes motions saying no more room. He pulls out the paper for the second time asking for more money. I’ve already given them $2669 deposit now I being told I have to give them an additional $6180 in cash again. I found it odd as I asked through out the pack job if I wanted to give them the stuff that wouldn’t fit. Worn down and tears and frustration later they close the truck with our belongings. I ask when will our stuff hit Tn. Poor English takes over. We’ve put our pets with private carriers and we would meet them in 5 days. Not getting answer I call Hqs the next day. I’m told they have till the end of month. Sarcastically reminded reminded the drivers can on drive so far by law. The need breaks. I waited a week and heard the same thing. Finally 2 weeks go by and I call and get the same sarcastic, why are you bothering us answers. Your stuff was unloaded to a warehouse in Sacramento. I get off the phone and an hour later I get a call with a gentleman informing he has my furniture and will deliver it to on Sat at 8. Somebody sure made some time from Sacramento. The next morning as promised a semi (the big one ) arrives with a college kid (I know I asked) arrives. So much for the company trained professionals. The lead guy takes a quick walk trough as we point out bedrooms and other pertinent info for placing furniture. He opens up the back of the and truck seems filled. They start bring things in and placing furniture and boxes where my wife wanted them. When the truck was unload I’m told $3980 more again cash. I ask about the White Glove Treatment I paid for as I had a move to be finished. He didn’t no what I was talking about only delivering furniture. The next day as we opened numerous boxes that we with 1 or 2 items barley wrapped and broken into little pieces. THIS COMPANY MOVE BY VOLUME NOT BY WEIGHT. IF THEY CAN TAKE 1 BOXFUL AND TURN IT INTO 3 YOU GUESSED YOUR MOVE COST GOES UP. I called on Monday only to be told if your unhappy you must use an arbitrator. Our arbitrator. I summary I’m NOT DONE. I will tell everyone just hope horrible they are.

Company was unprofessional, they would not schedule a delivery date, customer service refused to help, would never recommend this company.

Cross country move. Prepared new boxes and packed carefully. What was delivered looked like it was in a deadly wreck. Nothing missing but most everything was broken. Shameful and and financially crippling.