United Regions Van LinesReviews of unitedregionvanlines.com

If I could give this company a negative rating I would do so without a moment's hesitation. This company uses predatory business practices to scam its customers. We recently moved from California to Alabama and shopped around for quotes from various companies. The Salesperson from United Region Lines, Eric, was Fantastic. The entire quote was done through a video chat, he made us walk through our apartment showing him all our belongings and documenting them to price the move. The quote we received from United Regional was in line with the quote we received from other companies. We decided to use them because of Eric and we thought they were the same company as United Van Lines which is large and reputable. We paid our deposit and it was agreed that they would pick up on the 10th and deliver on the 16th. On the evening of the 7th, we received a call to say that they would be there to pick up the next day at 8 am and we needed to have the balance for the move ready in cash or Money Order. Obviously, we were not ready for them 2 days early. As much as we argued with them that this was not as per the agreement, their attitude was "take it or leave it", they are busy and if it doesn't suit us we can cancel the move and they will keep our deposit. We had no option but to work through the night to finish our packing. The next day two gentlemen appeared in a plain white box truck and demanded the balance from us before they would start loading, we handed over the cash. They then proceeded to walk around examining our boxes and furniture. We were then told that we had more Cubic Foot than what was quoted and he would have to contact the office before he could load anything. I showed him that everything in the apartment was listed in the quote and there was nothing extra. Regardless, he wasn't interested and neither was their office, the agreed-upon quote suddenly became twice as expensive going from 8K to 16K. Again we could either take it or leave it but either way, they were keeping the deposit if we cancelled. With only 2 days left on my lease, it would be impossible for me to find another mover, we were tired and they had us over a barrel so we had to negotiate with them. We agreed that for 2.7K more they would take all our boxes and personal items but none of our furniture. Seemed to me that it would be cheaper to buy new furniture than to move the quality stuff that we had. In 2 days it was impossible to sell the furniture so we ended up giving some away and paying to have the rest removed. Unfortunately, that is not where this saga ends. They were supposed to call us to let us know about the delivery. When we did not hear from them we followed up. After many calls and voicemails, which were never responded to, we eventually got hold of a live person on the 15th, turns out that our belongings that were supposed to be delivered the next day were still sitting in a warehouse in California and they had no idea when it would be put on a truck, let alone be delivered. Again as much as we argued the quote promised delivery on the 16th, as far as they were concerned as long as they deliver within 30 days of pickup everything they are good. After numerous daily calls to get an update on when our belongings would be loaded, on the 22nd it was put on a truck and we were told it would be delivered within 17 days. On Sat 25th at 10:40 AM, I received a call from them telling me that they would deliver on Memorial Day but the truck could not deliver to my door because it is too big to maneuver in the narrow streets so I would have to pay an extra $800 for a door delivery and that along with the 2.7K need to be in Postal Money orders otherwise they will not deliver. The Post Office closes at 2 PM on Sat, again putting me under pressure. I had to go to 4 Post Offices until I found one that had Money Orders in Stock. After all that, my belongings arrived the day after Memorial Day. Most of the boxes were damaged, even the ones that had fragile stickers on them were handled roughly. The boxes were dumped in my new apartment and within an hour they were gone. The inventory list that was painstakingly filled out when they picked up for the move was not used to check what was delivered, nor was a copy given to me. At this stage in time I have no idea if all my belongings have even been delivered. This has been the most harrowing experience in my life, United Regional Van Lines feeds off the good name and reputation of United Van Lines and has mastered the art of putting people under pressure and preying on their customers, every review I now read tells the same story. I am surprised that the Better Business Bureau has not taken them to task, they deserve to be shut down. ========In Response to Comments Below======= Your responses always justify and blame the customer, unfortunately there are lots of similar reviews. BTW the damaged TV was packed by your staff

United Regions Van Lines was hired based on rates they gave me which later changed. This is the absolute worst moving company I’ve ever heard of. Communication is terrible. They quoted one price then hit me up at midnight during packing for $10k more even though the way they were packing was designed to take more space. They told me if I didn’t approve I could move the stuff myself. There was no customer service to talk to at this time. The movers were taking food out of my pantry and eating it right in front of us. They drove rented trucks. They drive these trucks all over my lawn causing damage and I was told that’s not their problem. The customer service team was closed for a couple of days after my items were picked up and ignored my claims but called me back to figure out how I was I going to pay them more money. I debated how much they were charging and was told I needed to pay to get my stuff. It took 3 weeks to get my stuff. They would not tell me when it was coming. This is maddening. When the moving truck came I measured the space filled and it was considerably less then what I was charged for and customer service would not acknowledge. There was a considerable amount of damage to my items. The movers didn’t do a proper job labeling the boxes so the movers on the delivery end had to open up all boxes to figure out where they get delivered to. By my calculations I was overcharged by $10k. Stay away from this company. Doing business with them feels like you are being constantly violated and taken advantage of. I have researched them quite a bit since my experience and found that they have consistently terrible reviews and the safety of their drivers and equipment is unsafe according to government websites. There is absolutely no reason to deal with these people.

AVOID AT ALL COSTS I got 4 different estimates when looking for a company to move from LA to Orlando. This company came in at the lowest price ( still not cheap) after doing a video walkthrough and my go to contract David Dowlings was professional and very responsive at the time. One week before the move , Lisa calls to go over everything and lo and behold, David left out many things on his estimate and now the price jumped over $3000! At this point I had no choice but to pay. The movers themselves came right on time and did a great job packing. In the contract I signed , it said delivery is between 1-17 days. I told David that this was a concern of mine as I was driving myself across and needed to arrange to get there around the same time as the movers. He assured me not to worry, that they load up the truck the following day and since they only drive 400 miles a day, we agreed that we both should arrive in 16 day. My shipment has been sitting in the original depot for 6 days now and no one can give me any information regarding when it will be ready to ship. So now I’m arriving at a house that has none of my personal items or furniture. Now I need to find a place to live with my 100 pound dog and no belongings Customer Service is rude and unhelpful I later come to read there are over 30 lawsuits pending for these exact reasons Do yourself a favor and DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY UPDATE: Shipment finally arrived after almost 3 weeks. There were 3 guys working to unload. After about an hour, one guy leaves for over 2 hours. It was the first day for another guy ( he was clueless on what needed to be done) and the other guy was great( thank goodness!) It took them over 7 hours to unload as it was mainly one guy doing the work. After unpacking everything, many glass items were broken. Lots of fragile things wrapped in my sheets and towels and jammed tightly into boxes were broken My husband’s expensive suits and dress shirts were thrown into the bottom of wardrobe boxes instead of having them hung in those boxes and were a wrinkled mess. Complete disaster from beginning to end. This company and all involved should be ashamed of themselves!

Be wary of this company. Estimates are just that and they take full advantage of that fact. Mine was more than doubled when done. Boxes are missing, antique furniture arrived destroyed beyond repair. Glasses, mirrors, pottery all arrived in pieces. Customer service is non existent! When trying to find where the missing boxes were, no one ever returned my calls after leaving almost weekly calls. Filing a claim required knowing exactly what was in in each box, value of all items and numerous other almost impossible information. Settlement amount of under $100 was finally "granted" to me after more than a year of dealing with this company.

This company has been discredited by the BBB. Look at the Google reviews, those are real world reviews,

We have filed complaints with the BBB, FTMC, the Washington Attorneys General, Ohio Attorneys General, submitted to a news station, and left an FBI tip against United Regions Van Lines. The company replied with misinformation to both Attorneys General offices. We have requested a partial refund and reimbursement for the numerous damaged items. The company has not responded or attempted to find a resolution leaving us only with legal recourse. My wife hired the company to move us from WA to TN but our experience was abominable, and we believe they are participating in extortion, coercion, deceptive billing practices, and unethical conduct. The movers arrived a day late with no communication and did not answer phone calls when we attempted to clarify new paperwork. The movers who arrived came in an Enterprise truck and spoke poor English with no identification. My wife was coerced into signing additional paperwork, one mover stood over her repeatedly stating she had to sign; with the movers stating they would not move any items nor return already moved items without us signing the paperwork. We had to leave our house that night for the people who were moving in which left no other option. The movers adjusted the price multiple times, and provided inadequate explanations for charges. Our binding estimate was just over 15,000 and in the end, we paid over 21,000 as the company would not release our belongings, tell us where they were, and ultimately held them hostage. A summary of our issues is below as the details are ten pages long at this point. Key Complaints: Coercion and Price Adjustments: Allegations of being coerced into signing additional paperwork on moving day. The paperwork we signed would disappear and the mover would bring new papers to sign. Movers repeatedly adjusted the price without clear explanations. Discrepancies between the initially signed Binding Estimate Contract and subsequent Bill of Lading. Unexplained Charges: The movers dissembled numerous items resulting in extra charges for individual components they called 'miscellaneous'. They also counted a box of yard tools and a weight set each as one item on the estimate then counted each individual piece in the tall yard box and each weight as more miscellaneous items which increased our item count exponentially. The company then accused us of not being transparent in telling them the items we had to move despite them observing everything in a video walkthrough. Items were wrapped without prior notice, and charges were applied for wrapping. Items we had wrapped were wrapped again even though the company informed us we could pack and wrap as we would like. They claimed this was their process and at the discretion of the two movers who arrived. Charges for additional boxes due to alleged weight issues and stacking limitations were not adequately explained. The company claims our items took up more room on the truck but gave no photo or visual evidence. Communication Issues: Lack of transparency and explanations during the moving process. Third-Party Involvement: Concerns about third-party movers (EZ Way Logistics Inc.) handling belongings without consent. The company cites their contract allows for third party movers but we have no documentation of this. The company states some documentation may have been 'misplaced.' The movers at delivery refused to reassemble disassembled items, contrary to the contract terms. The company states this was due to temporary storage as we could not move in right away, but that is does not preclude them from reassembly. The delivery movers and the company kept stating we had to pay in cash and cash was listed in the contract, but did not specify physical dollars. Thus, we paid via Venmo and Zelle payments which constitute cash in the modern day, but they were unhappy. The arrived on a Monday holiday and were disgruntled about payment. Lack of Documentation: Failure to provide receipts and detailed documentation despite multiple requests. The company claims they provided receipts, we have none verifying payments. Questions regarding the validity of the digital copy of the final Bill of Lading. There are discrepancies between documents we signed. We have requested refunds and reimbursement for damaged goods and received no reply from United Regions Van Lines. We urge people to avoid this company and hope our experience deters others, so they do not experience the nightmare we have. Company: United Regions Van Lines Address: 4449 Easton Way, #200, Columbus, OH 43219 Phone: 877-770-1707 DOT #: 3284433, MC #: 1038996

We had hired a moving company for an interstate move between AZ and OH. Issues began when the two individuals from the company arrived on 04/01/2023. I own a 1222 lb. gun safe. this was told to the company when they were hired. The company only sent two people for my move with just standard dollies. In the past, it has taken at Least 2 people and specialized tools to move my safe. We were also told that we would owe more money since the cu. ft. was underestimated. Nothing was explained to me as far as the process of making an inventory. Both of the individuals were from the Ukraine and only one of them spoke broken English. They had to go hire three additional men off the street to move my safe. It was loaded on its side in the back of the truck. I had a grandfather clock loaded into the truck as well with the rest of my belongings. I did not take delivery of my items until 04/27/2023. When they finally arrived, my safe literally looked like it was rolled off the back of the truck onto the ground. It has deep scratches, gouges, and scrapes on all sides of it. Also, one of the hinges for the door was bent. My grandfather clock was not on the truck, my grill had a large dent on the lid, an antique chair was split on the back, and my tv stand was damaged on the back. I called the company and they outright refused to acknowledge that my clock was even picked up. I completed the claim process with the "independent processor" and was offered a grand total of $75.00. My gun safe cost over $4000.00 when I bought it in 2017. To purchase the same model now would be over $8000.00.

Increased the price by 1000 dollars after loading the truck for the move despite extensively going over the inventory list and being assured that it would never increase beyond the quoted price unlike other movers.