United Regions Van LinesReviews of unitedregionvanlines.com

I don't understand a 4-Star rating here. SURELY the company paid somebody something for it. I'm forced to give a 1-star--but I would prefer to give 0-stars. I would call my experience with this company a NIGHTMARE. They gave me a quote, then up-charged me on pickup; took all my things "somewhere"--unloaded--repacked a bunch of stuff, re-loaded onto another truck, made me wait 2 weeks for delivery, during which I camped out at my new home. The boxes/cartons from this "professional mover" looked like they had been on a skydiving expedition; stuff just thrown in any old way. 2 gorillas from the zoo could have done as well. I am a collector of antiques, fragile, one-of-a-kind things that I clearly asked if they were competent to handle. Of course, they said they were. If ONLY I could show you pictures. Hand-carved, hundred-year old or more irreplaceable things--smashed, after I specifically point out their frailties. And they have a BBB rating of A+, which I'm sure they paid for. And ATTITUDE: This company on the front end knows you on a first-name basis. Then when you've signed on the dotted line, they could not care less about your convenience, what happens to you between pick-up and delivery...and it could be 3 weeks where you have to camp out. Their staff know NOTHING. Packing folks: NOTHING. You have a question: call Customer Service and leave a message. Or if you're lucky, get some snippy rude, Phyllis to tell you how it's going to be--and cares nothing for your schedule, convenience. PAYMENT: Oh they can't take any ordinary form of payment. You have to go to a bank and pull out fist-fulls of cash as if it were a Mafia payoff. [arrange ahead of time] OR joy, joy--go to a Post Office and buy a postal money order, where they again won't take anything but cash or a debit card. [What's wrong with a credit card?] All in all -- they are a nightmare. So, avoid this company at all cost, and help us demand more regulation from our states of this predatory industry.

You may have a nice salesman to start you off who seems knowledgeable and friendly, but that is where this type of interaction ends. They (driver name is Alex) didnt show up during the pickup window and told me it was because their truck broke down. Later that evening, after I threatened to cancel the contract, a lady from customer service called me to tell me they were lying and that, in fact, they had just not finished the previous job yet. She assured me they would be there first thing the following day. They showed up around 10:30 as a bunch of entitled teenagers. Lazy packing job (things just piled in to boxes without being wrapped or protected), broke multiple items, including my $3k OLED TV. Oh, and I should mention that they only packed up half of my stuff before demanding an additional $8000 to pack up the rest of it. I told them to kick rocks and rented a UHaul and did the rest myself. When they delivered the half of my stuff that they had packed and loaded before attempting to extort me, the driver of the truck asked me if i wanted to keep the protective moving blankets or if I wanted him to unwrap my belongings. He (Mike) asked me for $30 per blanket for the 55 blankets ($1650). I told him to get busy unwrapping, and he started haggling with me. We finally agreed that I would send him $250 to his private account, not associated with the company, and I could keep the blankets. This business is shady. Do yourself a favor and stay far away from these people.

FIND A DIFFERENT MOVER! They picked up my furniture at 11:30 pm on May 28, 2024 in Las Vegas. It is now July 5, and I am still waiting for delivery to my home in WI. I have heard many conflicting excuses. I don’t know if it is in storage somewhere or if it is really on the way. I don’t know what to do anymore!

They will not return my money! This morning the agent was bashing me and my faith. Is that why they refuse to return my money???

Summary of experience for United Regions Van Lines: I got 3 quotes and looked for best reviews from moving companies. Talked to Matthew Reagan (sales) he nice and helpful with all my questions. I ask for gotchas and he made me feel secure. Decent quote, one company, no broker situation. Said he could get the furniture there fairly quickly. Talked about the 1 to 17 days and insurance. He said both should not be an issue (my first mistake) He also said he was my point of contact for the entire move. Pickup day, movers came 2 hours late and they showed up in a rental truck. I asked about why not the company truck and he said his was in the shop they wanted to get us going. They also laughed when they saw the stuff and said we were under bid the cost would be so much more. About 4K but we were stuck now. Had to pay with Zelle (my second mistake) The driver had me sign more paperwork asking when we wanted delivery. I said tomorrow. He said not possible I had to put at least 7 days out, he was confident the shipment would go straight there. He also talked me out of insurance said it was not necessary for the huge cost. Because of the care they were packing I didn’t purchase. I asked for copies of my paperwork and he said he would send that night. I took camera phone pictures JIC. The next day no paperwork, no call. I call Matthew (sales) who is going to be with me the whole move. He says now he can’t help me and passes me to customer support. Amanda (customer support) can’t help me because she doesn’t have the paperwork either. It’s Memorial Day weekend and she sends me a email at 2 pm saying I didn’t pay enough so our shipment won’t be processed. I try calling. No answer. We waited until Tuesday (even though they said they were working all holiday weekend). On Tuesday I talk to Phyllis, she also doesn’t know anything about the shipment but will call dispatch and call me back. Oh and remember the 1 to 17 days. It doesn’t start at pickup but at the date you said you wanted delivery. Fine, fine print. So the 7 days the driver made us change makes it 1 to 24 days. I called everyday for 3 weeks. My daughter, son in law, 1 and 4 year olds slept on an air mattress with no furniture. NO ONE ever gave me a status where the items were or any information until week 3 when Phyllis called and said furniture would be delivered Saturday. Exactly 24 days. A ratty old yellow truck not from the company shows up. Everything looked like it had just been thrown in. All boxes damaged, furniture damaged. Fireplace we payed extra for special handling for destroyed. There is missing furniture, and a missing box with irreplaceable memorabilia. I called to let them know and sent pictures right away. I spoke with Tina who said she would get back to me and Matthew…..Nothing still waiting on calls. Phyllis did call back once and said she was asking around and would call me. I hesitated making this review because I needed United Regions Van Lines to help us find the missing items. But they haven’t helped beyond telling me to file a report with 3rd party vendor for missing and damaged items.

The company picked up our belongings over two weeks ago, and we have had zero communication from them about when our things will be delivered. Any time we call, all we get are recordings telling us to leave a voicemail, and then we get no response from the company. This whole experience has been nothing but frustrating. Adding on to this review, I just got a call from the driver who is delivering our things tomorrow. No call from the company, mind you, just the guy driving the delivery truck. The move entailed picking up belongings from two different addresses and delivering them to two different addresses (two moves in one), but the driver told me that they stored all of our belongings together at their warehouse and the guys who picked up at both places used the same color stickers on all the boxes. When our delivery driver went to pick them up, he was told everything was going to the same address. So now, when he gets here tomorrow, he has to unload EVERYTHING so we can sort it out, put my stuff back on the truck, and then deliver it to my address. The moving company didn't even give him the right address. They gave him the address of the first delivery, but the different zip code of the second delivery, which is in a different city. UPDATE: Now the moving company is saying that he will deliver everything to one address and that's it. They refuse to admit any wrongdoing on their part. I could go on, but hopefully this gets the point across about how incompetent this company is. So, now on to arbitration. I filed a complaint with the Federal Motor Carrier Safety Administration as well.

We have made multiple cross country ad regional moves. our experience with United Regions Van Lines was BY FAR THE WORST MOVE EXPERIENCE WE HAVE EVER HAD. There were so many issues with the move, start to finish that I will "highlight" only a few of the most egregious items. 1) The "REAL COST" We did a full video walk through with the sales agent (100% of every room and every closet). We also described an off site storage unit, including ALL contents, therein. United sent one 26' box truck, even though I told the agent that within the past year we had moved 90% of the items and it took two full 26' Box Trucks. Still, they showed-up with one 26' Box Truck. They did, of course, have to call for a second 26' truck. After packing both trucks full, I still had to go to Penske and rent another 20' Box truck to move what United Van Lines was not able to include. Again, there were NO new pieces or items that had not been moved 11 months earlier. 2) After loading the items and, of course with their two trucks now locked with our goods, the lead packer / mover tells me that before they can depart he needs to review the "new cost" with me, and to collect an additional deposit. They had packed the household goods and trucks so slowly, that it was now around 10PM local time. I was beyond shocked to find that the cost had now increased by over 70% (From ~$10k to over $17k). Again, this was after I had to rent and self load / move a 3rd 20' Box Truck). 3) Arrival and "Professional Packing Service".... When unpacking, we found considerable damage and outright destruction of several items, some of which are expensive lamps and furniture. We have filed a damage claim and are hopeful we can resolve the loss without lawyers.. but whatever it takes. 4) Packing "Technique" - Note from above comments the huge jump of 70%+ cost and the fact of their not being able to fit the move into the 1 truck they provided, nor the 2nd truck they later sent.... Also note they charge by size of move vs. weight of move. When unpacking we found a huge number of boxes (~20+) that felt unusually light weight. This was because the "Professional Packers" had repeatedly used their Large size boxes for very small light weight items. A few examples, a light wooden serving bowl tossed in the bottom of a large box. covered with a single dish towel and some packing paper. Many large boxes had single flower pots in the bottom and a small amount of packing paper. Another large box had only two small plastic legs for a small TV. No TV.. Just the 2 plastic legs, no packing material. Another large box had 3 TV remote controls and an extension cord.... Enough said. Clearly, these Large boxes ate a great deal more truck space then would have the appropriate small box. Was this intentional to increase cost or just poor quality packing job? No way to prove that out, but it absolutely served to increase move size and related cost. Finally, and I feel stupid for not placing more focus on the fact that United Regions Van Lines does not accept any form of credit card... Cash / Bank Draft Only policy. It appears clear to me that most any reputable credit card provider would be more than willing to argue the and find ample cause to back-charge them, on behalf of their card holders. We will, of course, NEVER AGAIN consider United Regions Van Lines.

This company seems to be burying its reputation under negative reviews and aliases. I tried moving with these guys, communicating with Phillip Champion the majority of the time. We agreed to a great price for a no-packing 1700 mile move, and the first red flag was that, despite not being advertised as a "meet it or beat it" company, Phil kept lowering the price when I'd communicate with him. At first it was because I was military, then it was because I found companies with cheaper prices... and "we have more experience," is what I was told, "so even if we can't beat their price, we got real damn close, and you should absolutely go with us." Long story short, the requested down payment was enormous - about 1/3rd of the cost of the move - and we initially agreed to pay a quarter of that up front and then just pay the rest by the time of the move. We paid the initial amount and gave them a pending check for the rest of the amount, which they promised they'd only cash once we were ready. We did more research, and then found out that this company has a horrible reputation of faking their years in business in addition to holding movers' possessions hostage once they've arrived. Naturally, we sought to cancel at this point. It was also around this point that we noticed that the company accepted the initial payment under the name of "Moving Nation," which obviously is no United Regions Van Lines. I can only assume that this was their former alias, and based on everything I've heard, I believe them to be a broker. Their contract doesn't let you cancel if you're within 10 days of the move, which I can only imagine is so that you can't cancel when you realize that you were brokered out. After I sent an email requesting to cancel, the check was cashed, and I was charged the other 3/4s of the down payment. Phillip promised that this amount would be refunded to me in the form of a check sent in the mail. I was not told I would be receiving the initial 1/4 back, though. This all being said, I recently contacted my bank and ordered a charge back as it's been nearly two weeks, and I do not know if that check for the 3/4s was ever sent, nor do I have reason to believe that it was. I also wanted to get that initial 1/4 back, since, for some reason, they didn't send that. Do not trust these people with your money! I had to get my debit card and account number changed so I could be sure they couldn't charge anymore.