Long Distance moves are never easy… unless you use the right moving company. United Regions Van Lines is your trusted neighborhood, national and international moving specialist. Managed and operated by a team of dedicated moving professionals, we have moved people from suburb to suburb and halfway around the world. No matter the size of the move, we never compromise on our professionalism and attention to detail.
United Regions Van Lines (unitedregionvanlines.com) has 375 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
unitedregionvanlines.com
Website
unitedregionvanlines.com
Category
Moving & Storage
Location
WAUKESHA, Wisconsin
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 37% of reviews.
Latest
Most recent review: July 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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NONE OF THESE GOOD REVIEWS ARE REALL !! THESE GUY'S ARE TOTAL SCAMMERS !! ONLY TRUST THE YELP REVIEWS AND YOU WILL SEE WHAT THEY REALLY ARE !!
MM
Michael M.
They broke more of our things than they previous 9 moves combined, including 3 international moves.
I am writing to formally lodge a complaint against a Wisconsin-based moving company, United Regions Van Lines, 1515 Ellis St, Waukesha, WI 53186, regarding their inadequate estimation of my household goods, deceptive description of services provided, and grossly negligent handling of my household goods during a move conducted on August 23, 2024.
During the course of the move, the company broke several valuable items, including irreplaceable personal belongings of significant sentimental and monetary value. Despite my immediate documentation and reporting of the damages, the company has failed to take responsibility or offer a fair settlement. Their mediation process has been unresponsive, dismissive, and ultimately ineffective. In fact, after submitting itemized details of the damages amounting to more than $4000 – through their chosen mediator – Moving Claims – United Regions Van Lines offered us a settlement of $96.
It has now been over a year since the move, and despite repeated attempts to resolve the matter amicably, I have received no compensation or meaningful communication from the company. I believe this behavior constitutes a violation of consumer protection standards and reflects a troubling pattern of disregard for customer rights.
LV
Lori V.
Disrespect for my items
Disrespect for my items. Many damaged or broken. They packed things that I did not need or want packed. Such as my garbage in my outdoor garbage can. Some items never received. Items came in more than one shipment when I was promised they would all be on the same truck. Once you speak with a salesperson they disappear and you can no longer speak to them. They raised my price by $5,000 after they had the truck loaded. When I called the company they said they would unload it all in the driveway. My closing was in two days. They had me over a barrel.
DN
David N.
I do not recommend United Regions Van…
I do not recommend United Regions Van Lines, you can do better. The actual movers were generally effcient and polite (if a bit careless and rushed), but the sales and customer service agents are dishonest and not transparent. You will end up paying much more than the initial quote.
My initial quote for a cross country move was around $12k, my sales agent (Chris) promised it would not vary much and there would be no surprises, I was also told the use of a shuttle was very rare. In the end I paid close to 50% more, some of this was due to slightly greater volume than anticipated - although even this I put this down to our use of the full packing service that clearly worked to maxmize volume with absurd amounts of packaging and half empty boxes. The remaining addional costs were random new fees that were not in the quote and never discussed, plus the insistence that a $2k shuttle was needed (at the last minute, despite them knowing the address for 3 months). I remain highly skeptical that the shuttle was needed, and suspect this is an intentional part of their strategy to low-ball the estimate and then maximize extras. By the end it felt like a scam.
They will argue everything was in the contract, but this is also not true with several of the fees they tried to add.
We had several damaged items as the packing was quite careless. I am yet to see whether they will honor claims, but am not holding my breath.
Response from United Regions Van LinesJul 18, 2025
Thank you for your feedback. While we’re glad to hear that our movers were efficient and polite — which you acknowledged — we need to clarify several key points in your review, as it contains multiple misleading claims and omits important facts about your move.
1. Estimate vs. Final Cost
You received an initial estimate of approximately $12,000, which was based on the inventory and services you provided at the time of booking. Like every customer, you were informed that this was a non-binding estimate subject to change based on actual cubic footage and additional services requested or required, including packing.
Your final bill reflected:
Slightly increased volume due to added items and full packing service
Industry-standard packing practices, which include wrapping items for safety — not to “inflate volume”
Additional services agreed to on-site, including stair carry and shuttle usage
You were also given discounts totaling over $1,100, including:
$776 off packing
$375 off stair carry charges
Those savings were applied proactively and in good faith.
2. Shuttle Fee
The shuttle was required due to the geography and road access at your delivery location — specifically, a narrow, mountainous approach where a full-size moving truck could not safely or legally maneuver. This determination is made by our logistics and driver team, not the sales agent, and only when no alternative is feasible.
You were notified in advance, and the shuttle fee is part of our standard published rate schedule, consistent with DOT regulations.
To imply the shuttle was an intentional surprise or part of a “scam” is both inaccurate and unfounded.
3. Claims Process
You noted minor damage, which — while unfortunate — can happen in any long-distance move. That is exactly why we have a claims process in place. If you haven’t already, we encourage you to submit the appropriate documentation so your concerns can be reviewed promptly.
4. Transparency and Sales Conduct
You were never promised that your quote was final or guaranteed. In fact, DOT law prohibits binding estimates unless inventory is verified and frozen at the time of signing, which was not the case here. All estimate and pricing terms were clearly outlined in your contract and verbally explained by your sales agent.
Final Position
We delivered your belongings professionally and efficiently under contract, issued significant discounts, and followed all proper procedures regarding shuttle use, packing, and volume-based pricing. While we respect your opinion, your claim that this was a "scam" is inaccurate, and we strongly disagree with that characterization.
If you have a pending claim or unresolved question, we encourage you to call our office directly so we can assist you.
Sincerely,
Customer Service Team
United Regions Van Lines
JM
Jeffrey M.
Please save your time hard earned money…
Please save your time hard earned money they will take advantage of you and one of the worst scam moving companies out there they may say they’re not a broker, but they do everything brokers do really sad company.
TD
TIMOTHY D.
VERY DECEPTIVE, ABUSIVE, UNRELIABLE
I had a deep, grossly disappointing experience with United Region Van Lines. From start to finish, the move was riddled with issues. First, the crew arrived over two days late at 9:00 PM and stayed till 2 am in the morning. They seemed disorganized didn’t have correct equipment to move my Grand Piano (I let them use my dolly) and rushed through the packing process, resulting in several damaged items, including a cracking and scratching my grand piano amongst other items and missing boxes.
Communication was another major problem. I was given inconsistent updates, and no one seemed to take ownership when I tried to get answers. The delivery was delayed by 14 days without a clear explanation, and every time I called, I was bounced between departments with no resolution.
To make matters worse, the final bill included several hidden fees (for shrink wrap that I was never asked to approve or consent to) that were never discussed beforehand. When I challenged the charges, customer service was dismissive, rude and unhelpful.
I chose this company based on “some” positive reviews and my initial quote ($5500, which increased to over $13,00 after the onsite evaluation) and a promise of professionalism, and the use of non brokered trucks or equipment. But my experience was anything but. I would highly avoid united regions and move yourself if necessary or look for to anyone looking for a reliable and stress-free move.
.
DC
David C.
Damage claim filed with United Regions Van Lines
At the request of United Regions Van Lines, we filed a loss claim with movingclaims.net. The damages caused by United Regions Van Lines during our move exceeded $20,000. After taking 6 hours to complete the intentionally difficult forms on movingclaims.net, we were eventually offered $96 to settle! BBB shows movingclaims.net legal name is Moving Claim Services in Weston, Florida. BBB says not to confuse this company with Moving Claim Services in Malden, Ma. The names are the same, the web sites are very similar. According to the BBB, the legal name of the Weston, Fl company is Networld Enterprises, Inc., whose principal agent is listed as Kimhi Itzhak. Florida’s Secretary of State business site says this company was formed in May 2012 and was DISSOLVED in Sept 2020!!!
WHO PROCESSED MY CLAIM????? What are their ties to United Regions Van Lines, legally know as Moving Nations Deliveries, a Florida FOREIGN entity???
SM
shelley M.
We went did a phone walk through…
We went did a phone walk through inventory of our home. We included all our furniture and the quote was $11000.00. We paid the $2700.00 deposit. When it was closer to the move date they called and raised the price to $17000.00 because we could not afford the inflated price we canceled within the allowed time frame. We were told they cut checks on the 15 and 30th of the month and would be refunded our deposit. Today they are claiming we did not cancel in time, which is a lie. They now refusing to refund our deposit. This company is a scam. I wish my husband would have done some research. I hired another company who moved us for $8300.00 they didn't require a deposit and I scheduled one week prior to our move. We moved 200 miles
Response from United Regions Van LinesMay 2, 2025
Thank you for your feedback. We have reviewed your concerns and would like to clarify the facts based on our records and company policies.
Estimate and Inventory Review
Your original quote of $11,000 was based on the inventory provided during the initial phone walkthrough. Prior to the scheduled move, we conducted a standard quality assurance review and determined that the volume and services required exceeded what was initially disclosed. As is standard in the moving industry, the estimate was updated accordingly and communicated to you in advance.
Cancellation Policy
Our records indicate that your cancellation request was received outside of the contractually agreed cancellation window, which is why the deposit became non-refundable. These terms are outlined clearly in your signed agreement. If you have written proof of a timely cancellation that contradicts our internal documentation, we invite you to provide it for review.
Refund and Payment Schedule
We understand your concern regarding the refund timeline. However, refunds are issued only when cancellations are made within the designated cancellation period. If you were initially advised of a refund and it was later revoked, it would have been due to updated verification that the cancellation was not submitted within the allowable window.
We’re glad to hear that your relocation was ultimately completed to your satisfaction with another provider. That said, we stand by our policies and procedures, and we remain committed to handling all customer interactions professionally and transparently.
If you have documentation to support your cancellation timeline, please forward it to our customer service team so we may review it thoroughly.
Sincerely,
Customer Service Team
United Regions Van Lines
