Antonio H.
Absolutely Awful!! SHOULD BE SHUT DOWN!!!
Absolutely Awful!!! LOOK ANYWHERE ELSE. THIS ENTIRE OPERATION IS A BIG SCAM. ANY POSITIVE REVIEW HERE MUST BE PAID!!! I never write reviews, but I had to make an exception here. If there was an option for negative stars, that's what this joke of a company would deserve. Where do I even begin. Moving from New Jersey to North Carolina and we were given an initial quote of $1600. Upon arrival of the movers, this figure doubled to over $3000. Apparently the moving coordinator we spoke to significantly miscalculated the cubic footage we'd need in order to lock us into a lower price and secure our business. With the arrival of the movers and time constraints, it was basically an ambush. You could either pay the inflated costs or start looking for a different mover at the last minute. We didn't have much of an option. After deciding to bite the bullet and move forward, the truck arrived a few days later. In the original contract and which was reiterated verbally numerous times, this was a door to door service. The movers in NC were now demanding an additional $350 to move the stuff into the apartment. We obviously refused since the abuse had become overwhelming. They left our stuff in the hallway. Never in my life have I felt so violated and disrespected by a company. On every possible level they disappointed.
Response from United Pro Van LinesApr 25, 2023
Thank you for your feedback. First, we would like to apologize that you didn`t have a favorable experience during your move, that is never our objective. We reviewed the phone call with your sales rep, and yes 2 queen mattresses were mentioned along with everything else that was on your inventory list of items to be transported. During the verification process we asked "is the inventory list correct at this time". The answer to this question was "yes". All additional fees are listed on your estimate under "Understanding your Estimate" 2nd paragraph "Additional fees and Accessorial Services" this includes the long carry fee. We asked during the call if a truck could get to within 100 feet of the entrance, the response was yes. Upon delviery, this ended up not being the case and as per the above mentioned section, additional long carry charges would then apply to which you then refused. You had a binding to not exceed estimate with United Pro Van lines based on the items that were given to your estimator upon booking. If any additional pieces, packing services, cubic feet or labor services are added to those quoted, the customer shall be charged for these services. In view of the fact that there were extra items, cubic feet and or services at the origin location then additional charges apply accordingly. We understand that this was a fast move for you. We are unsure of the circumstances surrounding your move but we certainly sympathize that it is a hectic time in our customer`s lives. Usually reservations are booked at minimum a few weeks in advance so additional precautions are taken to prevent overages, however with only a few days notice this ended up negating those measures. You're more than welcome to call customer service at any time, which I see you've done so a few times already. All of that said, we wish you well and good luck in your new home.