United Pro Van LinesReviews of unitedprovanlines.com

Do not use United Pro Van Lines!!! It is a complete scam set up. They will quote you a number and then the mover will load over half your stuff and then say due to space it will be xx higher amount by thousands. I actually had significantly less furniture items than what was originally quoted. Once they have your stuff they have you cornered. Again do not use this company…absolutely horrible experience.

This was the worst, most expensive mistake of my life. Hired them to move my daughter's furniture from ATL to Louisville. The price quoted was enflamed when the movers got here. The moving guys demanded a huge tip or they wouldn't work, then the furniture was held hostage for 21 days. 1/2 delivered and ruined, second 1/2 comes and is totally smashed and pieces missing. They demand cash upon delivery or they won't open the back of the truck. When we see everything is ruined, they say, "Don't worry, we insured it for you." It's insured alright, 60 cents per pound, per item. They ruined $5200 of my daughters things and we're only getting $185 for the claim. Huge disaster!!!

This place is a rip off do NOT use them. I got quote to move 22 items 74 pieces they took 5 and said they were full. Charged 250 more for safe of which I gave them the dimensions . When they finally got to new place didn’t put the bed back together and when the couldn’t get a dresser up stairs because they only sent one person on both ends. We took railing down they jumped in truck and left. The place is a scam and will upsell everything. They wouldn’t take mirrors or glass unless we paid extra for them to wrap. One mover which was day labor cussed us out. This is a warning. Do NOT use

Do not use this company united van lines, only contracts this out and the people they contract to are very inexperienced. They will break and lose your stuff and you are just stuck with it. They will say that you’re still up and then not show up for delivery and they say that that’s OK because it’s logistics with the carrier that they decide to give you. WORSE move ever and you will be sorry if you use this company and the way do business. ****I have been advised to file a claim through small claims court. *** Do NOT use this company. You WILL be sorry

IM BEGGING YOU NOT TO USE THIS COMPANY! If you dont want to read my story then let me give you the short and skinny: they have SEVERAL claims against them through the BBB for a variety of reasons including but not limited to not processing refunds and holding customers goods hostage. They are not the actual moving company (they are just the brokers which means they are hands off of the actual move and will have nothing to do with it once the movers are at your door) and they take advantage of honest, hard working people. My problem with them: I just graduated nursing school and had received a job offer that would require a move from Oregon to Texas. We found United Pro Van Lines LLC, WHO BTW IS NOT THE ACTUAL MOVING COMPANY! THEY ARE A BROKER! The initial customer contact agent (Ryan Birch) was personable and friendly, but also pushy about securing our moving date "at the lowest rate possible". They used every tactic: "my manager is giving you a discount", "there's only one truck going from Oregon to Texas on that date for this price", etc. Their policy requires they take a deposit on the phone to secure the move, then the rest of the balance is paid half at pickup and half at drop off. They have a 24hr refund policy if you cancel within the first 24 hours. After that, it's a credit for a future move. We (being young, naive, and excited about the move) paid a deposit of approximately $1100. In addition to the contract you sign, they also make you sign something saying that you won't file a charge back on the card you used. At first, Ryan explained that it was because they will get through the whole moving process and then people scam United pro Van Lines out of their hard earned money. In reality, it's because they're going to scam you and don't want you to be able to take any action to file a charge back. Anyways, I got another job offer that afternoon which we decided to take which would keep us in Oregon and therefore we no longer needed their services. We canceled first thing the next morning (well within the 24 hours) and this is when the SCAM really takes effect. They sent us a document saying we would receive our refund in 14 business days. So we waited and when the refund never came, we called their "customer service" and spoke to Kay. She said she would reach out to billing about it but that it can usually take 14-20days. Okay... so we waited until 20 business days had passed and again NO REFUND. We called them again and spoke to Kay. She said that refunds are processed on Fridays which was still 2 days away. So again, we waited and again, NO REFUND. They don't allow you to record phone calls with them so we decided to send an email that was only met with their customer service manager Judith Jones stating that she was terribly sorry and this NEVER happens and is not how they conduct business. She expected our refund to be returned to us within the week. It wasn't. We call Judith again and she let's us know there is some sort of issue with the billing department but that it has been resolved and we will receive our refund in another 14 days. Surprise!!! We didn't! We email again and Judith let's us know that whatever that billing issue was actually hadn't been resolved and they were still looking into it (cited something about card processors or whatever). Well finally after OVER A MONTH of waiting for our refund, I read the fine print very closely and found that as long as there is proof of due diligence that you tried to get a refund, you CAN file a charge back. So we did and low and behold, look who finally gave us our refund. So Ryan, Kay, Judith, and anyone else who "works" here, I sincerely hope you all sleep well at night knowing that when you wake up in the morning and clock in to your company, that you're knowingly and gladly taking advantage of people who only need your support and services. We wanted to have faith in your company but im 1000% sure that your positive reviews are either fake or paid for. Thanks for nothing ❤️👍

Please DO NOT arrange anything with this company. This is a total SCAM. They have the worst customer service and quality service I’ve ever had to deal with. Initial quote doubled, they didn’t comply with packing material at pick up, didn’t asaemble my furniture at delivery, for which I paid over $300. Many of my things got lost or damaged. I am filing a claim with the carrier, but I would’ve NEVER chosen the carrier that United Pro Van Lines used.

Beware Scammers! I am taking legal actions to get this fraud company’s license suspended. On 9/6/23 I got a call from United Pro Van, Chris, who agreed literally with all conditions I made in regards to moving my furniture and it seemed an “attractive”deal for the long route. I was asked to immediately pay $1290 to lock the deal . When I printed the contract….WOW I was shocked. Whatever I was told by Chris was a BIG LIE. He lied about extra fees that I had to pay after I get my stuff (including packaging and handling etc) I right away called back and here you go, NO ANSWER . I emailed within an hour asking to cancel and refund me.According to their contract (policy) full cancellation applies when its done within 24 hours of the placed order. The nightmare started the next day. They called and tried to persuade me not to cancel by promising not to change extra. Should I believe this scam company or my eyes after making research about this fraud company’s operation.Finally she gave up and told me that I would receive the refund within 45 days, HUH? That is what you say verbally, What about your written policy that clearly says 14 BUSINESS DAYS? Anyway, they finally admitted knowing I have the paper contact. I called them regularly talked to Kay, the rudest eve customer service rep I’ve ever talked to. The way I was treated by Kay, I felt myself robbed. I am reporting to FMCSA & will file a police report tomorrow report to BBB and FINALLY take legal action to get their license suspended. FYI, today was 14th business day they came up with another lie that they have system issue processor doesn’t work and they can’t refund. LIES…Every time I spoke to Kay she told me they still have time and 14th bussiness day will be on 9/27/23. Now its the end of day. No refund . The system only works when charges but when they refund the system automatically shut down. Funny Huh? Now another trick, they sent me a screen shot that if I publicly report about the false case while its under review I they will forfeit the case. COME ON. I already have cancellation email approved by you but not an actual REFUND. THAT IS ALL I WANT, nothing more nothing less!!!!! I already found the owner and will also publicly post so everyone knows they are robbing people All proofs I can provide. Remember if you have such case report it to FMCSA and will will help other people to save their money. The next review is coming! My order # is UP6550080, in case if again you lie people saying you dont have such a customer

HORRIBLE!!! Made me put down $1,000 depot, PROMISED they would not reschedule without plenty of notice, said they’d be there first thing Sunday morning (I moved the date up a day at their request, as they said it would help them out because they were going to be in my area that day). They also kept insisting that we add one more day JUST IN CASE THEY DIDNT GET EVERYTHING DONE IN ONE DAY!). On moving day I waited and waited for someone to show up. At 11am I finally leave to grab a bite to eat. I get a call from a driver 30 minutes later saying “so do you want to move tomorrow afternoon or can we wait until Tuesday? “What?!!!” I call the company to complain, they are extremely rude and act like I’m being unreasonable, expecting them to be there early in the morning the day of the move. They said I put down a 2 day window, and even though the driver couldn’t possibly get there until noon the following day, that they were being completely reasonable. It was one driver! I’d paid for the complete package which included them bringing boxes and doing all the packing for me, as well as taking furniture apart and putting it back together, then loading and transporting all my stuff, unloading and putting everything back together. And they expected 1 person to do all of that in one afternoon including a 5.5 hour drive to our new house?!!! That’s including the second day as they were still 11 hours away when they called halfway through the first day! I had to be there when promised as I had appointments scheduled. So we rented a uhaul and struggled through the move ourselves. They have refused to return my calls, refused to refund my money, and I’ve never even gotten an apology! They instead acted like it was my fault! I guess we should have been fine with them lying to me, forcing us to do all the work, as the 1 person they had coming (1.5 days late) couldn’t possibly have gotten all of that done in less than 5 days (and that is an extremely optimistic estimate). I could go on about the horrible things said to me that first day but in short I’ll just say “DONT HIRE THIS COMPANY!” They are sweet as pie until they aren’t! They are charming as I’ll get out until the game is done and they have your money. I suspect they lied to the truck driver too. He seemed to genuinely have no idea what they’d done to all of us.