marc M.
Fake of a fake
Unlike most customers, i did receive a watch. But not the one that was described. The dial, it was not white, but a dirty white. The hands for lack of a better word...hops. the back was supposed to have a moving earth and snoopy. It was a sticker!!!!!
Response from United Luxury ShopAug 26, 2025
Hi Marc, Thank you for reaching out and sharing the details of your experience. We were very troubled to read your description of the watch you received. A watch with a "dirty white" dial, "hopping" hands, and a sticker on the case back is completely unacceptable and falls far below the standard of quality we guarantee at United Luxury. Every timepiece we ship is subject to rigorous quality control to ensure all mechanical functions are perfect and the aesthetic details are flawless. The product you describe is one we would never allow to leave our facility. This description leads us to be highly concerned that you may have inadvertently purchased from a fraudulent website that is using our name to sell low-grade replicas. We have been actively fighting these scam operations who deceive customers with inferior products. We would like to help you verify what has happened. Could you please forward your order confirmation or any details you have to our official support channel at [email protected]? Please use the subject line "Quality Issue from Trustpilot". We can help you determine if you purchased from our official store. If you were a victim of a fraudulent seller, we can provide advice on seeking a refund through your payment provider. If this was a genuine, but deeply flawed, order from us, we will rectify it immediately. We are sorry for the disappointment you've experienced and look forward to helping you. Sincerely, The United Luxury Team