United Global Van LinesReviews of unitedglobalvanlines.com

Absolutely horrible brokerage who will not assist with a terrible mover. Sales person lied to me through his teeth. Avoid at all costs.

This company is a scam and the owner is a fraud. All 5 star reviews are fake and bought by the company. If you sign a contract with them, they will call you 72hrs before your move so your deposit is no longer refundable to get more money out of you just to sell your contract to the lowest bidding carriers whom, on the day of your move will force you to pay more money, or if you don't, they'll take your things, hold them hostage until you pay the new price they named. DO NOT GIVE THEM YOUR MONEY UNLESS YOU WANT TO PAY A COUPLE OF THOUSANDS TO HAVE YOUR THINGS TO BE BROKEN, DAMAGED AND "LOST". They keep changing their company name for this reason and hopefully the owner will have to face the consequences of his business ethics.

After settings up my cross country move almost a month in advance and speaking with Brooke, leann, and jerri thier customer service team and being reassured by all three that they were a company owned business and that they were not like the rest off the many frauds in the cross country moving brokers game and that any of the 3 car Brooke Leann, Jerri. Could be reached at anytime with concerns.3 days before th 29th (pick up date planned I was contracted again by Jerri to review my inventory list I did add 3 more 27 gallon totes which I paid for that day bringing the grand total paid to over $1700. Which I understood. The day before the scheduled pick up date I received a call from yet another csr Nicole enters the scam telling me my pick up was set and ready to be picked on the 30th. I explained to her that the scheduled date for pick up had to be the 29th as agreed upon because I had already set up air fare and logging. After 2 more calls from Nicole she said they would pick up my belongings on the 29th as previously agreed upon. Now the fun starts the 29th comes and I recieved a call from the driver 10 a.m telling me he would be thier between 12 and 2pm. 2pm comes and goes so I reach out to one thier csr (customer service reps) first Brooke then leann,then jerri and finally nicole. And what a surprise all 4 of thier electronic mail boxes are full and can't except any messages. So I call the driver back at 3PM he tells me now he has 2 more pick ups and can't be there until 5 or 6 I have no choice I'm stuck with an apartment full of my already packed belongings and a deadline. 630 pm the driver shows up and looks at my belonging and say United global van lines gave him an inaccurate Square footage to be picked up and that if I wanted him to pick up my belongings it would an additional $800 on top off the already $1000 I was scheduled to pay on the pick date. This was all due to the inaccurate amount of Square footage given to him by United global van lines. I told him I had a contract and he didnt care. That was enough for me I asked him to leave and tried again to contact the csr team as well as the corporate office. no luck imagine that. So here it is 9pm I have all my belonging packed and air fare and logging scheduled and paid for. After calling 4 different moving company's I finally get one that will pick up my items on the 30th so I cancel my airfare and logging and reschedule them. During all this time I never received 1 single call from BROOKE,LEANN,JERRI OR NICOLE whom were all so reassuring and I was told reachable for any problems Shortly after my move was scheduled with another company I get a call from Joe a manager with United global van lines asking my why I canceled my pick and I explain the whole story to him his response was I will have to look into this.then he sends me a email t stating United global Van's was there to make the pick up and I canceled. And by signing and returning the email absolving United Global van lines of any responsibility. So I now have turned this over to my banking institution and contacted the Federal Trade Commission as well as my legal counsel to deal with these people.to try and recover my already paid fees. In closing my opion based on my experience with United Global Van Lines is that if you ever have to plan a move and contact them BROOKE,LEANN,JERRI,NICOLE AND JOE are to put it mildly liars and crooks who are well versed on how to take your money and provide no assistance after they get your first deposit and then try the old bait and switch technique. They are all in my eyes very unprofessional. I feel they broke any contract when they provided the inaccurate Square footage to the moving company. Even after they verified my inventory twice with me.

Everything delayed delivery, nothing itemized, items not deducted they did not take on article list. Several items broken packed by movers, lamps, tables, desks, down to metal bed frames. Parts lost to reassemble, wheels broken, shelves missing.They tied the queen size mattress to the outside of moving truck to trans load to another trailer. The only time you get in contact with a person is if they wanted more money. If you talk to 4 people the price will go up 4 times. They underbid and then overcharge you. You can only get a refund if you use them to move on another move. Worst company ever do not use them. Gave them a 1 star because that is the lowest you can select for a review.

This has been an absolute mess from the day the movers arrived. I was quoted a price before hand. That price doubled the day the movers, a totally different moving company by the way, showed up to load. stuff was picked up May 26th 2025. I am writing this on June 19th & I have no idea where my stuff is. They are a broker company. Once the movers show, they will ghost you completely. No response after a tone of emails and phone calls. I urge everyone to NOT use a broker to arrange a move. Most of all this one.

My name is Giuseppe. I will be updating my review very soon. BS, WM4U, UG??

Absolute a horror show after I signed the contract. All the correct phrases were used “we will be with you every step of the way”… “this will be the easiest part of your move”…. Our people go through rigorous training on how to correctly wrap and stack the trucks”… and on and on. TOTAL BS. Price doubled the day of the move. I was told not to wrap particular items, only to find out later they charge exorbitant amounts to ‘professionally’ wrap. (Used cardboard and tape) Smooth talking sales people that completely disappear once the paper is signed and they have you by the b@lls. Do your research.

This moving company is a very big scam. Please do not work with them. They make you sign contract writing down a reasonable estimate, to make sure they are offering you a great deal. Once the movers arrive(seal van lines) a different company, they charge you even more money. So you are paying double of what you actually sign for. The coordinator (Jerri) is one of the biggest scammers working there.