United Global Van LinesReviews of unitedglobalvanlines.com

Good Afternoon, I am writing this email as a formal complaint and a request for compensation regarding my recent move with United Global Van Lines. I will also be calling to reaffirm this message later today. My entire experience was atrocious to say the least; the only easy part was putting a deposit down. To start, I was told someone would call me 24 hours with a timeframe in which my belongings would be picked up. I was notified hours before and when trying to contact someone to get a timeframe, no one could help me at all. The entire customer service department was not useful in any way. A woman in that department said she would call me back when I had to change the pickup date because she was having trouble sending me the new contract to sign via email and she simply did not feel the need to ensure the new contract came out or to let me know what was going on. I also informed the woman that I would like my stuff to arrived on the 10th or 11th of November to which she said "no problem they will pick it up and drive it down that weekend, latest it will be there is Wednesday the 12th. Come to find out that was not accurate at all and I would've had my belongings picked up sooner if she hadn't said that. When my stuff was picked up the driver called me and said I will be there at 2pm, I requested he would call me 30 minutes before so that I could have someone meet him at the unit as I am not in the state. He called me 10 minutes before. I was then told the total I owe was $2194 cash or check. Days went by and I had not heard anything regarding the movers coming down, Friday the 14th I received a call stating that my belongings would be delivered Sunday or Monday and that the driver would contact me 24 hours before to give be a timeframe and again that I would get a call an hour before he arrived. I was then told again by the dispatcher my total would be $2194 and I repeated it back to her for clarification. Saturday, I received a call from the driver that he would be at my house by 5-6pm, so I quickly had to run around and grab the cash for the move. Upon arrival it was one man and a truck, who informed me my total was $2993 which I obviously didn't have that amount in cash and he informed me I could Zelle the remaining amount. As I stated before, this whole process up to this point was absolutely atrocious and nothing short of a joke. Another gentleman arrived at my house to help with the move. So, I was allotted two movers for all my belongings. These two gentlemen damaged my walls, stained my stairwell carpet, and dropped several items when moving them into my home. To the point myself, and my guests had to assist them with the mover and unpacking of belongings. Not because we wanted to, but we were inspecting everything for damages. We also had to move a 600lbs gun safe by hand because the truck did not have a lift or ramp. The safe was not placed in the desired location due to this and had my company not been at the home the safe would still be on the truck. As I was inspecting the damages to my home, the driver and other gentlemen who helped with the move left without even telling as to avoid being told they damaged property. This is completely unprofessional and inappropriate. The entire move was awful and no where near worth the amount of money I had to pay to move a majority of the items myself and the damages that occurred on a brand-new home that I moved into Monday. I have attached pictures of the damages and expect to be compensated appropriately and to have an amount of the service refunded. I will also be sharing my experience as a review to hopefully inform others of the quality of service that I received so they may avoid this. Sincerely, Tyler Gauvin image0.jpegimage1.jpegimage2.jpegimage3.jpegimage4.jpegimage5.jpegimage6.jpegimage7.jpegimage8.jpegimage9.jpegimage10.jpegimage11.jpegimage12.jpegimage13.jpegimage14.jpegimage15.jpegimage16.jpegimage17.jpegimage18.jpegimage19.jpeg

This company comes with many names: As stated in their website, the address they give is a fake which is 7202 S US Highway 1, Port Saint Lucie, FL 34952. Their actual name is ‘ I hate to move’. They take Zelle payment by the name “Your International Van Lines LLC”. This is a scamming company and you will never get your things after they pick them up. After picking up your items you need to pay them 3-4 times and each time they come up with increased cost. I am still waiting for my items and they don’t pick up the phones. Please don’t give your business to these scammers

If i could rate a -5, I would! They NEVER SHOWED UP! No one answered customer service or dispatch. I got a virtual assistant in sales that routed me to hang ups. The next day my pickup was canceled by ugvl. I got excuses...all different,no straight answers, no service, routed to numbers that disconnect, no promised call backs and am told my refund will be issued friday?? Haha.

If I could give this company a 0, I would. Here is a listing of problems: 1) pricing changed at every juncture. Initial quote changed from quote to contract, almost doubled price at pick up and threatened to leave extra items if I didn't pay (we provided a detailed inventory in advance but it still changed), I was upcharged a "distance fee" for them taking items from truck into building (it was 75 feet), there was a "stair fee" even though I asked about that in advance-so they would not bring my book cases upstairs w/out extra $$. 2) The method of payment kept changing, and frankly if felt fishy. The contract says one form of payment, then at pick up they changed it, and then at delivery they changed it again. Changed from both what the contract said and what they told us during phone calls. I was told they would come back another day if I didn't pay using the specific method, and if i could not resolve it the following morning then it would be an additional charge. 3) I received a 1 hour notice for delivery. Driver and dispatch said they called, left voice mails, and sent text messages. NOTHING on our phones. Company had second number on file and didn't call that number until 1 hour away. Customer service told me I was lying when I said we didn't get the messages or calls. Driver looked at phone upon arrival and confirmed we didn't get messages. NOTE: it was a Saturday late afternoon and the method of payment changed to Zelle (which we don't have and I told them that when i signed the contract, cash, or money order. The company refused to work with me on another option considering the late notice and the inability to pulse out the remaining balance). 4) Every person had a different timeline for delivery. Sales told us 5-7 days from pick up. Customer Service told us 14-21 days. Then said probably 30 days. Found out that items still in home state 14 days after pick up with no date for transporting to new state. 5) For over a week no one could tell us where our items were. The company claimed unable to reach dispatch. Said would call back but never did. 6) Customer service hung up on me multiple times when i asked questions or challenged changes. On the day of delivery, I called the company 17 times, sent chat messages online, and emailed. NO ONE EVERY contacted me. On several occasions I had customer service yell at me, talk over me, and call me a liar. 7) This is NOT the United you see on the highway. This is a van line service that subcontracts for services. The entire process is disjointed and sketchy. We saved a lot of money using this company but in hindsight it would have been cheaper (and less stressful) to rent a uhaul and pay a driver-then hire movers on the back side.

Do not do not use this company whatsoever customer service is horrible dispatch is horrible I've been waiting over 2 weeks for my stuff from Florida they told me to be here today in 15 minutes 2 hours late I haven't even heard from them. So please do yourself a favor Go elsewhere for your shipping needs. I would give them less than one star if I could.

I would give them less stars if available. I arranged an interstate move through this company. I was quoted one price. They finally showed up 5 days late for the pick up. As it turns out, they subcontracted the move to another company and it cost me an additional $5000. Communication was poor and rare. I called at least 10 times and the personnel answering were extremely rude( except for one lady). I would not recommend them for any type of move. NEGATIVE 5 STARS!!!!!

I specifically asked if they used their own people and I was told yes that they had their own people. They contracted my move out to a company from New Jersey. Neither worker could speak English. Then My delivery showed up 3 days late on a different truck and most of my boxes were opened then taped shut. I had missing and damaged property and received no help at all rectifying the situation.

United Global Van Lines is the WORST moving company ever. They deserve zero stars! Do not use them, do not call them, stay far away from them. I booked a move with them to which they were 12 hours late and when they did show up they showed up in a rented U-Haul truck with one driver to move an entire 2 bedroom home. The driver was high and all he cared about was needing a charger for his phone. He had no supplies and no idea where he was driving to. No paperwork and nothing to prove he was from United Global. They are still attempting to keep my $1100 and every time I call they give me the runaround or hang up on me. They are a sleezy company and they will lie to you in a blink of an eye. A few people to stay away from at that company: Casey (sales rep), Jerri (QA), and Leanne (Customer service manager).