uniteddomains.comReviews of uniteddomains.com

Response from uniteddomains.comJun 5, 2017

Hi Dirk, and thanks so much for your review! I'm glad to hear your transfer was nearly perfect, and I've notified our developers of your suggestions for improving that process. Also, while we do currently offer free email forwarding for all domain names, we're working to expand email functionality and plan to make an announcement on that topic soon. I think you'll be pleased. Thanks again for your feedback, and please don't hesitate to contact [email protected] with any other questions or comments!

Response from uniteddomains.comMay 9, 2017

Thank you for your feedback. I'm sorry to hear that you had trouble understanding the support response you received. Would you please get in touch with us during our business hours by calling +1 617 945 8460, chatting with us using our website's chat tool, or replying to your previous support ticket? We will be more than happy to assist you with setting up an email address.

Response from uniteddomains.comMar 8, 2017

Thank you for your review -- we're very pleased that you're happy with our services! We'd love to raise your impression from a "like" to a "love" if possible, so if there's any way we can do that, please don't hesitate to contact us. We're happy to help! Thank you again for your feedback!

Response from uniteddomains.comFeb 27, 2017

Thank you for your review, Shannon! We're happy to hear you've pre-registered your .africa domain with United Domains. We'll be sure to keep you in the loop when we have official details about this domain extension's release. In the meantime, please feel free to contact us at [email protected] if you have any questions! Thanks again for sharing your thoughts with us!

Response from uniteddomains.comDec 23, 2016

Hi BB, and thanks for sharing your thoughts with us. We're thrilled to know we have earned your business for the past few years! Our customer support does answer all email tickets in order of recipience and we are implementing measures to reduce wait times for responses in the near future. Thanks again for your feedback and continued support, and happy New Year!

Response from uniteddomains.comDec 7, 2016

Hello Vaishu, thanks for getting in touch with us. We're unable to look up your account from the information you provided here, but if you would please let us know your phone number we'll be happy to call you directly. You can also reach us by telephone at +1 (617) 863-3812 or chat from from 9 AM to 5 PM Eastern Time, or you can email our support team at [email protected] anytime. Thank you!

Response from uniteddomains.comNov 15, 2016

Hello John, thank you very much for your feedback. I'm truly sorry to hear that your support experience fell short of expectations. We are committed to making things right for you. As our support team member mentioned in your conversation with us, the item on your card statement is not a charge, and instead represents a temporary authorization hold for a domain pre-order you had placed from the account previously. We discovered the cause of this hold to be a technical issue that allowed you to deactivate your customer account without first deleting this pre-order. Our development team has corrected this unintentional issue that allowed the hold to occur, and we have promptly released the authorization hold from your card to ensure it will not be charged. A card issuer will typically clear a released hold from a card statement within one to five days, but please bear in mind that the exact time depends on your card issuer's policies. We are more than happy to answer any questions you may have in the meantime, so please feel free to reach out to us at [email protected] if we can assist you further. Thank you once again for sharing your feedback with us.

Response from uniteddomains.comJul 15, 2016

Hello, and thanks for sharing your thoughts with us! UnitedDomains.com is the U.S. division of united-domains AG, which is headquartered in Starnberg, Germany. Like all domain registrars, we are required by ICANN to help ensure each domain registrant has provided valid contact details for their domain registration. We do this by sending a validation link to registrants via email shortly after the domain is registered. Currently, this validation process is managed by united-domains Reselling GmbH, which is also overseen by United-Domains AG. Please don't hesitate to contact us at [email protected] with any questions, and thanks again for your feedback!