uniteddomains.comReviews of uniteddomains.com

Response from uniteddomains.comFeb 22, 2018

Hello Jevgenijs. According to our records, before the time you left your review, a member of our support team had already responded to your support ticket. Also, we answer telephone calls directly, without phone trees, from 9 am to 5 pm. Because of this, we may ask that you leave a voicemail at times when we are experiencing a high volume of calls, and will return that voicemail within one business day. I understand the matter you contacted us about has already been resolved, but if you have further questions we invite you to contact us. Best regards, Travis at UD

Response from uniteddomains.comJan 17, 2018

Hi Bernard. We do not sell or share your contact information with any third parties. ICANN requires all domain registrars to enter a domain registration's contact details into a public Whois database. This does allow a publicly registered domain to receive spam from third parties, no matter where it was registered. We stress that any such third parties are not affiliated with United Domains. Like many other registrars, we offer an optional Whois Privacy service that can help to reduce unwanted spam. We've reached out to you about setting this up, and we hope it resolves this issue to your satisfaction. We look forward to your response!

Response from uniteddomains.comJan 9, 2018

Hello Abhay, our customer support team has already emailed you about this, but we haven't heard back from you yet. Did you receive this email? If not, please get in touch with us at [email protected] as soon as possible. Thanks! All the best, Travis at UD

Response from uniteddomains.comJan 3, 2018

Hi Prince, I'm sorry to hear that you're dissatisfied with our service. We do indeed operate with a slightly reduced staff during the year-end holidays because we believe our hardworking employees deserve some quality time with their families. Our remaining staff is happy to assist during that time, and our knowledgebase is great for finding answers to common (and not so common) issues. Thank you, and all the best, Travis at UD

Response from uniteddomains.comDec 21, 2017

Hi Patrick, and thanks for your review. We understand that a support team member had already reached out to you directly to resolve the issue you wrote about. Please let us know if there's anything further we can do to help here. Thanks! All the best, Travis at UD

Response from uniteddomains.comDec 4, 2017

Hi there, and thanks for writing. Our records show that you pre-registered one domain name whose release date and price are not yet known, and that we did send a confirmation email on the same day that you placed your pre-registration explaining that we would notify you as soon as we knew this release information, and that you would then be able to confirm your pre-order if you wished. Did you receive this email? If not, you can also find this information on our website, and in our help center (https://help.uniteddomains.com/hc/en-us/articles/207215339-How-Domain-Pre-Registration-Works). The new domain extensions have been slowly releasing since early 2014, so it can take time before a given extension's details are revealed. I hope this helps to clarify, but if you have any other questions we invite you to contact our support team directly at [email protected]. Thanks! Travis at UD

Response from uniteddomains.comDec 4, 2017

Hi John, we're sorry to hear that you feel this way. We've reached out to you directly about this review but have not heard back from you yet. We'd love to hear more about this experience and see if we can make it up to you -- I'm confident we will be able to do so. Thanks again, Travis at UD

Response from uniteddomains.comAug 23, 2017

We are sorry to hear about this experience, Jonas. Ensuring a quality domain management experience is our number one goal. We send email notifications about any domain name that is on course to expire, so it may be possible one or more of these messages was mistakenly sent to your spam folder, but if you would care to contact us at [email protected] and leave your account number, we would appreciate a chance to check further into this case specifically and set things right however we can. Thank you for sharing your thoughts. (Edit to reflect reply: Thanks for your update. We ask that you confirm your account number because your account email address is not shared with us via Trustpilot, and we have multiple customers who share your first name and have contacted us within the last few months.)