uniteddomains.comReviews of uniteddomains.com

Response from uniteddomains.comJan 2, 2019

Thank you for reaching out to us, Wesley. We recently corrected a brief and uninentional issue that led to our system attempting to place an authorization hold with an incorrect total for a corresponding purchase. You have absolutely not been charged for the incorrect total, since the issue only affected the amount our system attempted to hold before the charge was attempted. Nevertheless, this was done in error and we regret any inconvenience. A member of our support team has reached out with more details, and we invite you to stay in touch if you have any questions or concerns. Thank you again for your feedback. Best regards, Travis at UD

Response from uniteddomains.comJan 2, 2019

Thank you for your review. Like all domain registrars, we are required by ICANN to submit domain owners' contact details to the official Whois Database, which is publicly accessible. This means that this database can unfortunately be accessed by third parties, who we stress are absolutely not affiliated with United Domains in any way. To help reduce unwanted spam, we offer a Whois Privacy service which we're happy to help you set up. We invite you to contact us at [email protected] with any questions. Best regards, Travis at UD

Response from uniteddomains.comSep 24, 2018

Hello Prince, sorry to hear about your experience. Our website does clearly state that our free New gTLD Pre-Registration Program allows customers to express interest in acquiring a new domain once it launches, so we can then attempt to register the domain on their behalf once launch day arrives. We've never claimed otherwise, but I'm sorry there appears to have been some confusion there -- we'll review our written materials just to be safe. I'm sorry to hear about your experience with customer service and will review your chat to help us serve our customers better in the future. We thank you again for your feedback, and invite you to reach out to [email protected] if you have any questions. Best regards, Travis at UD

Response from uniteddomains.comSep 14, 2018

Hello and thanks for your feedback. Our desire is for all of our customers to be able to renew their domain names on time and with plenty of notice beforehand. That's why we send renewal reminders 30 and 15 days before renewal, with comprehensive instructions for completing or cancelling the renewal. If the card on file cannot be charged or authorized for the renewal, we send another notice with instructions for completing the renewal. Expired domains can often be restored, but we are typically required to pay the registry a premium fee to restore the domain name, which is why restoration costs more than a standard renewal. I hope this explanation is useful and am sorry to hear that we did not meet your expectations here. If you have any questions please let us know at [email protected]. Best regards, Travis at UD

Response from uniteddomains.comJul 17, 2018

Hello, and thanks for your feedback. For security purposes, we subject every new account placing an order to a thorough screening before completing the order. This process may take longer if the customer account omits or obscures parts of their contact details, if we detect irregularities between the customer's contact information and their billing information, and so on. Our records show that your account did not meet some of these guidelines, and thus required a more thorough screening, which is the reason for the delay. To ensure speedy order processing, we ask that customers fill out their master and billing information fully, accurately, and unambiguously. Best regards, Travis at UD

Response from uniteddomains.comMay 29, 2018

Thank you for sharing your thoughts. ICANN regulations require every domain registrar to enter a domain's contact details into a public "Whois" database, which can be mined by third parties, leading to unwanted spam. Any such third parties are not affiliated with United Domains in any way. To help combat this, we offer an optional Whois Privacy service. We'll be happy to reach out to you directly about this today and we look forward to an opportunity to help put a solution in place for you. Best regards, Travis at UD

Response from uniteddomains.comMay 18, 2018

Hello, thanks for your feedback. As we state on our website, our customer care is available on weekdays from 9 am to 5 pm. I understand that a member of our support team was working directly with you this week to resolve the issue you reported, which I hope has been done to your satisfaction. If we can do anything to assist you further, or to elevate your reported experience with us, please don't hesitate to contact us directly. Best regards, Travis at UD

Response from uniteddomains.comApr 13, 2018

Thank you for your feedback. We absolutely do not share or sell any customer information to any third party, period. All domain registrars are required by ICANN to enter a domain's contact details into a public database. This does allow a publicly registered domain to receive unwanted spam from third parties who may mine this database for contact details. We stress that any such third parties are not affiliated with United Domains in any way. Our team has reached out to you directly about this, and we'd love an opportunity to help improve your experience with us here. Will you please get back to us at [email protected] when you are available? Thank you! Best regards, Travis at UD