UNIT 1Reviews of unit1gear.com

Response from UNIT 1Jul 24, 2025

Hi Robert, We’ve reached out a few times to help you out, but we’re still missing some key information from your end. In our email, we’ve outlined how we’re willing to make an exception for you, but we do need your response to move forward and get this sorted properly. Whenever you have a moment, please check your inbox and get back to us. Best regards, The UNIT 1 Team

Response from UNIT 1Jun 17, 2025

Hi Axel, Thank you so much for this amazing review. It really means a lot to us and we're really glad you felt so supported by our CX team. Happy to see that traffic now knows who's Axel and which turn he's about to make! We're glad to have you as one of our members of the UNIT 1 community. Keep riding and stay safe!🚴❤️ Kind regards, -The UNIT 1 Team

Response from UNIT 1Jun 16, 2025

Hi Seth, Thank you so much for this amazing review — it honestly made our day! 🙌 We’re thrilled to hear how much you’re enjoying the helmet and that the Eco light mode is proving to be both practical and powerful in terms of visibility. Also, thank you for sharing the story about the return situation. We really appreciate your understanding, and we’re so glad we could find a way to get your wife the AURA she preferred. It’s moments like these that remind us why we do what we do — it’s about people, not just products. Thanks again for the kind words and for recommending us. We’re lucky to have you in the UNIT 1 community! Ride safe, The UNIT 1 Team

Response from UNIT 1Jun 11, 2025

Hi Victor, So glad to hear you’re loving your AURA helmet and remote! It was great connecting with you, we really appreciate you taking the time to share your thoughts and ideas. That kind of input helps us keep pushing things forward. We’re here anytime you need us, and we’re just as excited for what’s ahead! —The UNIT 1 Team

Response from UNIT 1Jun 5, 2025

Hi Faranak, Thank you so much for your kind words and for taking the time to share your experience; it truly means the world to us! 🌟 We’re thrilled to hear that you're enjoying your UNIT 1 gear and that our customer support team (shoutout to Manuel and Maria!) could be there for you when needed. We work hard to make both our products and our service something you can count on, and hearing feedback like this reminds us why we do it. Thank you again for being such a valued part of the UNIT 1 community! Warmest regards, The UNIT 1 Team

Response from UNIT 1May 29, 2025

Bonjour, Merci infiniment pour votre retour si positif ! Nous sommes ravis de savoir que notre équipe du service après-vente a pu vous répondre rapidement et résoudre le problème avec vos coussinets. Cela nous fait vraiment plaisir de lire que notre engagement envers la qualité et le service client est reconnu. Encore merci pour votre confiance et vos encouragements — cela signifie beaucoup pour nous. N’hésitez pas à nous contacter à tout moment si vous avez besoin d’aide. Bien à vous, L’équipe UNIT 1

Response from UNIT 1Apr 30, 2025

Hi there, Thank you so much for taking the time to leave such a thoughtful review — we really appreciate your kind words! We’re thrilled to hear you’re enjoying the high-quality feel of the helmet and handlebar remote, and that the app and overall setup have been easy to use. That’s exactly what we aim for: safety, innovation, and simplicity all in one package. If you ever have any questions, need assistance, or want to share more feedback, we’re always just a message away. Thanks again for your support and for being part of the UNIT 1 community! Best regards, The UNIT 1 Team 🚴‍♂️💡

Response from UNIT 1Apr 29, 2025

Thank you so much for your kind words Claudia! We’re really happy we were able to get everything sorted for you, and even more thrilled to hear how much you’re enjoying the helmet. It means a lot to know you feel safe and comfortable! We also love your suggestion for a light pink AURA we’ll definitely keep in mind your request. Thanks again for your support and for being part of the UNIT 1 community! — The UNIT 1 Team