Customer
I finally did it!
I travelled to this clinic twice. The first time, I had some old implants removed and new ones placed, most of the work in this visit was carried out by Dr. Sinan. I returned one year later for my second visit, to complete the work I wanted done (placing crowns and some other dental work). I will dedicate this review to my second visit exclusively, because it was nothing less than exceptional and fully deserves a 5-star rating. During my second visit, it was mostly prosthodontic work that was conducted mainly by Dr. Yusuf, who proved to be a distinctive professional with a remarkable sense of duty of care. A bit of background: my case was not simple. I had previous implants and other issues that needed to be addressed, but the major challenge was my dental phobia, which is quite severe: it triggers very strong physical symptoms (increased heart rate, shortness of breath, sweating, and the overwhelming feeling that I'm going to die). As someone with some knowledge in Psychology and Neuroscience, I can perfectly understand the theory behind it and how irrational this fear is, but I have absolutely no control over it. Therapy has failed me time and time again. Because of this, I rely on sedation for pretty much every bit of dental work. It's not easy to find a place that brings together competent and understanding professionals, sedation availability and affordable prices. That said, I was terrified before my second visit. I almost gave up on going (as I have in the past), but I eventually went because I had reached a point where I couldn't eat, speak, or smile properly; it was affecting my personal, social and professional life very significantly and (almost) ruined my self-confidence. What was remarkable about this visit is that I was finally able to complete the work and even feel at ease in a dentist's office (which never happens BTW). So, for those who need prosthodontic work done, I can confidently recommend Dr. Yusuf's care. If you're travelling from the UK (or anywhere else), you're probably concerned about a few things, which I’ll try to address below. These are the aspects I want to emphasise from my second visit: Clinical duty of care was observed at all times by everyone who interacted with me. Physical boundaries, patient welfare, dignity, and respect were always maintained. More forceful touch was only used when absolutely necessary, with constant checks to ensure I was comfortable. Both Dr. Yusuf and the professionals assisting him were always correctly positioned, avoided unnecessary contact, and were kind and friendly throughout. Possible triggers were deliberately minimised. Clear, honest communication: I received direct answers to my questions, was informed about what was and wasn't possible, offered choices when available and had everything explained clearly. Informed consent, crucial for both patients and professionals, was properly obtained by Dr. Yusuf for every procedure requiring it. Professional integrity: no hidden charges, no surprises, no unnecessary treatments, no false promises and no confusing information. I truly believe Dr. Yusuf did the best he could, considering my situation, my choices and my budget. Sedation: This was one of the best sedation experiences I’ve had, a critical requirement for my treatment. The anesthesiologist was excellent: reassuring, knowledgeable and kind. The sedation method worked really well. I was aware of what was happening around me, but didn’t feel worried or the need to intervene, unless necessary. I had planned three sedations but only needed two. Thanks to the trust I developed over the course of this visit, I felt "brave" enough to go through the temporary teeth placement without sedation. Dr. Yusuf’s assistant (I'm sorry I can't recall her exact name) was excellent: friendly, professional, and well-mannered at all times. Our host, Sedat, was equally great: always professional, cheerful, informative and just a genuinely good person to talk to. A special mention also to Ibrahim, who was my point of contact throughout the entire process, and to the bubbly young photographer (again, apologies for not remembering her exact name). Most importantly, I’m deeply grateful to Dr. Yusuf for the way he conducted the entire treatment. He’s truly one of a kind, not only because of his rare combination of personal and professional skills, but because he sets an example to follow. Empathy always goes a long way, but for people like me, it makes the difference between getting treatment and avoiding it altogether. I’m very happy so far with this experience and with my new smile; now my only concern is to care for it to last as long as possible.