Dillon A.
Slow shipping, customer service could be better
I placed an order more than 3 weeks ago on Union's website, and after 23 days never got any update on shipping. After emailing and calling almost 20 times over the span of two weeks without anybody picking up the phone or responding to emails, they finally picked up a few days ago saying they'd follow up with an email, but I never got an email back. After zero communication I receive an email from Paypal today saying I got a PARTIAL refund for $14 less than what I paid. They didn't refund me for the shipping charge from an order that got cancelled and that never even shipped until I called back asking for it. I also made an order earlier last year and something similar happened where they didn't ship my shoes over a month after making the order, except that time they actually sent them. Overall I'm very disappointed with their poor customer service, but in the end it was fully refunded.