UnionBank of the PhilippinesReviews of unionbankph.com

Never again akong babalik dito. Worst transition ever - Citi to UB. Walang kwenta customer support. Walang mga comprehension.

Doesn't have customer service available. IVR will just route you to a prompt to end the call. The facebook messenger doesn't recognize their own option when you press it. Can't trust this kind of service.

Customer support email takes forever to respond. Until now, I haven't receive any response. Bunch of clowns!

worst customer service, especially if you are a GSIS pensioner and NOT living in the PH. All we want is a replacement card yet we our case has been going on months with no progress

Their Customer Support is worse than BD* I don't have anything else to say because its the worst experience ever, if you got a problem with this bank you'll need your patience to be godly AF the only + with this bank is their online banking, but if you got a problem please don't k**l yourself in the process XD

Union Bank is one of the banks with worst and unbearable attitude in communication and customer service. The Bank wastes the callers' time in waiting and waiting and waiting and hearing its never-ending in-house promos starting with the never-ending "...your current estimated time is more than 15 mins..." until caller's call is dropped. This bank's communication services, in my opinion, is deceiving. No one actually attends to the customer on line. And the branches phone numbers are not answered. They are arrogant and treat their callers like their peasants. The phones just keep on ringing, remain unanswered until it's dropped or the caller drops it after the very long wait. I get the impression that they really want the customers to go to the bank to inform them of the concerns in person. They act like gods. The worst banking communication I've experienced ever. This bank needs a good brand manager.

Unionbank has the worst customer service. For context, I requested for the Statement of Account to settle my loan balance but after 2 months of requesting they still haven't provided the SOA. Their collecting agency informed me that the interest of my loan is accumulating daily. I think the Unionbank is purposely delaying the release of my SOA so the interest will keep on increasing daily. All of their agents are incompetent, you can read a lot of complains for their service on different socmed.

I've been using UnionBank for more than 2 years now and it's for my monthly salary for my homebased job. The process of opening the account was easy and all transactions made was on time. Not until they acquire Citibank, I noticed that every month my remittance got delayed. And just today Sept 12, 2024, I still haven't received my salary that was paid through Wire transfer by my employer since Sept. 9, 2024. They've also conducted a Digital Account Transaction Verification without any prior notice. And it resulted to my account on hold and everything was messed up! I would understand if they have an easy access to their customer service, but it's not the case! This is the worst bank ever! I will definitely close my account once I receive my salary this week! This is the worst! I will go back to my Metrobank account and have them my money! UnionBank I hope that your bank will be close soon!!!