UnionBank of the PhilippinesReviews of unionbankph.com

Bulok na online banking lagin may problema, at mabagal na over the counter transaction

I miss Citibank's services. After Unioin bank acquired citibank's credit card, I stopped receiving email SOAs and text reminders. I'm forced to open the app and manually check if my SOA is there. No reminder whatsoever. I reported it to their customer service but there was no feedback or resolution. Then THE APP SUDDENLY STOPPED WORKING PROPERLY. My previously linked credit card is not reflecting on the app. I tried to relink my credit card, but I'm receiving errors. I reached out to their customer service AGAIN, and as expected, they were not able to give me a resolution. They should have urgently fixed this since this is the only way that I can check my SOA. How will I know my outstanding balance? I tried to check reddit and I saw that there were people who had the same issues as mine. Their credit card is also not reflecting in their app. They better fix their system. Funny thing is I called to cancel my credit card, and even the service for cancelation sucks. They said that they will call back for the cancellation, but never called. I need to call them again and again to properly process my credit card cancellation. There are far more better credit cards out there with good service. Way better than Union Bank

Slow customer service

Credit card was approved on August and up until now no sign of the credit card being delivered. The worst part is whenever I try to ask some update through the customer service it would take at least a month for the reply. Either you should get a hold of yourself or try improve your system. This is so disappointing!

Worst... I believe the application has not been functioning for over a month. I called them to report the problem, but I had to wait in line for over 30 minutes. I recently received my account statement, but I am not able to access it. When I called today for help, a representative named Lea May gave me the worst experience. She even made fun of me for insisting on having a virtual card. My trial expenses have been paid, and I will never use this credit card again.

Palpak. Walang kwenta ang support. Nasayang ako oras at pera calling from overseas. Frustrating

This shitty bank has no customer service, they always provide you with the same old shitty spiel, I have transferred funds via insta pay to gcash and I received a text regarding the transfer but there's no receipt on the union bank online banking transaction, I also haven't received the money on my gcash account and when I did another transfer with a smaller amount it did go through on my gcash account. YOU GUYS SHOULD NOTIFY YOUR CLIENTS IF THERE'S AN ISSUE SPECIALLY IF ITS REGARDING A TRANSFER FUND. when we would seek help from someone on your team there's no live person speaking to you they would just sent the same old shitty spiel from an AI rep

Always has issues 😵‍💫