UnionBank of the PhilippinesReviews of unionbankph.com

Support is really slow, no follow up or update with your ticket. Has 0 regard to customers👎👎👎👎 Save yourself the frustration and headache. Use other banks but UB. I’ve switched because of their support being really unhelpful.

Their number cannot be reached, it always says unrecognised number when being called abroad. Card delivery never arrived since first call Dec 1, 2025.

Horrible experience ng customer service nila. Nanghang up then after hindi na matawagan yung number nila. Lagi nala ng automated system. One star until I can get agent to call me.

I moved abroad but kept my credit card since I still have a balance due. I later saw that I was still being charged for an installment on a cancelled order, so I contacted support. I asked about this months ago and never received a proper answer. I’m not even asking for a miracle. I’m not demanding a refund right away. I only asked one simple question: was I mischarged? I waited over a month because I was told the issue was being investigated and that someone would reach out, but the communication stopped and the ticket was closed. Now I’ve emailed again and was asked to provide the details all over, and honestly, I’m really tired of the back and forth. I just want a clear answer on what happened. This has been the worst customer service experience I’ve ever had. Avoid this bank.

Customer service placed the call on hold for 10 seconds, removed the hold and kept on mute. This is manipulation in numbers. She also disconnected the call and did not call back. So annoying!!

I’m an OFW currently working in Saudi Arabia, and I’ve been requesting an account update/reactivation for several months already. I followed all required steps and sent multiple emails, but I still haven’t received a clear resolution. As an overseas client, I rely heavily on online support since I cannot visit any branch in the Philippines. The long delays have caused inconvenience on my end, and it seems difficult to get proper assistance for simple concerns. I hope UnionBank can improve their response time and provide a clear process for OFWs who need support while working abroad.

I had the worst customer service experience at the UB Parian-Crossing Branch yesterday. I was very disappointed with the woman at the counter, Ms. Rachel. It felt like she didn’t enjoy her job at all. She was unaccommodating to customers and moved incredibly slowly, seemingly trying to pass time until her shift ended. There were more than 30 people waiting in line, and she took about 30 minutes per customer. In my case, it took her a full hour! The only positive aspect of my visit was the security guards, who were helpful to seniors and newcomers looking to open their accounts. Overall, I believe Ms. Rachel at the Unionbank Parian-Calamba Branch does not deserve to work there and only like to do "PaCute" to the customers.

Poor service. Their app had an error that caused a double payment to be charged to my credit card from my UB savings account. I reached out to stop the incorrect payment, but they still processed it, and no one from the customer service team is willing to help me.