UnionBank of the Philippines is listed under Banking & Money.
UnionBank of the Philippines (unionbankph.com) has 84 customer reviews on Five Star Index, with an average rating of 1.1 out of 5.
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Jelamy Kiana C.
I transferred money today 7k via instapay and I haven't receive any money from my Gcash. I also sent an email to the support team from your company but i don't receive any response. Please refund my money. That money is for my house rent. I badly need that money.
Russell
Aug.28,2024 i transfer money alansari exchange(here in uae) to unionbank . Until now aug.30,2024 its reflectimg to my account in ub. And as per alansari exchange the ub responded to them that the money is already creditted. Since last year iwas sending money to my unionbank account ,not any single digit change and then this happen.
Melinda G.
I transferred money from UB to my Gcash account via Instapay but the money was never receive by gcash. Ticket was created but no updates, letter was also sent to UB website and no reply either. Please fix this and return my money, this is meant for buying a maintenance medication. I am PWD client.
Erwin A.
I transferred 10k from UnionBank of the Philippines to Coins.ph, but it didn't go through, and my UnionBank account balance was deducted. As of today, August 29, 2024, I haven't received any updates. This bank is a scam.
CM
Absolute garbage and absolute incompetence like everything on this miserable country. Their website doesn't work for ANYTHING.
Mariel M.
UNIONBANK IS USELESS. THEY ARE VERY UNRELIABLE ESPECIALLY THEIR QUICKLOAN. I WAS OFFERED A QUICKLOAN OF 174K++ LAST APRIL 15, 2023 AND IT WAS AVAILABLE UNTIL JUNE BUT I DIDN'T AVAIL IT BECAUSE I STILL DON'T NEED THE MONEY AT THAT TIME AND THEIR CHARGES ARE ABSURD. IMAGINE THEY WILL GIVE YOU 174K++ BUT YOU'LL ONLY RECEIVE 150K AND YOU HAVE TO PAY IT BACK 200K++ IN JUST 1 YEAR. NOW THEY ARE NOT OFFERING ANY QUICKLOAN WHATSOEVER. WHAT A FVCKIN JOKE THIS UNIONBANK IS. I WILL NEVER EVER USE THIS STUPID SHlTTY BANK.
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I rarely have issues with the bank, but when I experienced one, it was so hassle, took long to answer the customer service phone, filing a ticket on the mobile app is not working, always on hold, not even answering or takes weeks or months before they answer on their customer service email! Super disappointed with the customer service. They heavily rely on their mobile app but filing a ticket inside the app has issues as well! For future customers, I advise you to avoid this bank if you don't want to experience the way they are handling their customer issues. IF they could improve the speed of resolving issues, time to answer the phone promptly, I could change this in the future. But as of now, I would stay away from this bank. Consider other banks with good customer service performance.
