UniFirst Corporation is a uniform rental company based in Wilmington, Massachusetts, United States, that manufactures, sells, and rents uniforms and protective clothing.
UniFirst (unifirst.com) has 57 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Phillip H.
Uni-Worst! Worst uniform company out there. They charged us $72 for two pairs of pants that finally wore a hole in the knee, after 5 years! If we wanted to buy the uniforms, we would have! & Still have unresovled issues from day 1. Being charged for items we don't have. When we called to question this, we were told they don't make mistakes!
Art Trevino A.
I am an employee for fort bend county drainage district in Rosenberg Tx. My complaint is I always receive my uniforms all winkled....
Erick V.
So currently been working for a company who rent uniforms from this place,at first I thought they were the best around but several weeks back i been missing clothing and i have told the pick up guy and he does nothing because he blames the people that washes them,then we called and they blame the guy the pick up the uniforms,i do not know if this driver is acting stupid or the people working there,i left a note on every single pant and shirt to see if they get it,but apparently they didn’t ,maybe they need smarter people working there,just my opinion,till now still don’t have my stuff back and have to wash them my self because i dont have enough uniforms,really sucks maybe I should buy my own since i have to wash them every week
Michael K.
I would not recommend them to do any business with. The service is subpar, my rates consistently are increasing and they have the nerve to charge $5,500 to buy out a contract. Never dealt with such lies, scams and fraud. DO NOT use them for anything.
Misti W.
We have done business with Unifirst for 5+ years, and it has been a constant fight with incorrect billing, Unifirst losing shirts or pants, and getting the correct credits given at the time of billing. I constantly am hounding them to take people off of our billing that have been GONE for months, but we are still getting billed for them. We stayed when our contract came up for renewal the first time, because our rep at the time was fantastic and always was on top of things that needed to be taken care of. Unfortunately, after renewing, we have had several other reps and the service is less than desired. Today, as an example, several things were marked for credit by the rep, but only a portion of it was applied to the total. When I talked to him about it, he said it was too late to fix it and would add the credit to the next bill. OK, but the problem is, this is an ongoing issue and I have already been told this before. I audited our account for all of 2023 to current (I did not have the time or energy to go back further) and found over $3000 in credits that are due to us. I have even sent this into their billing department and higher ups. Their answer was that the rep has to take care of it. His answer, I can't credit past bills. I am so tired of having to double check their work and keep spreadsheets of all the discrepancies on every bill, with no results. This is like being tied to the Mafia, because in order to get out of the remaining time on the contract, we would have to pay 10's of thousands. When our contract is up, we will not renew this time.
Jager N.
This company is so lost in what they are doing. my company turned in our clothing back to this company I turned in 11 shirts and 6 jeans two of the jeans was missing there tag so now I have to pay for two pairs of jeans that they got back. This company is so out of order and not fair to all the people you have screwed over. Do not use this company they are not reliable at all they are not trustworthy there drive are payed to drive. Maybe that's why your company has a high turnover rate for your employees
steve
I work for modern equipment and never get enough uniforms to cover the week. Worst uniform company ever. Should have stuck with cintas.
brownju
The contracts are deceitful and a scam. I reluctantly signed a contract term and price that I wasnt comfortable with and the GM in Lexington, SC assured me it was mandatory to help them offset the cost of adding my logo to shirts. I used them for shirts for 4 employees only. The high cost and duration was to help them offset the cost of my shirts (which are basic cheap wrangler shirts). I agreed and now that my contract has come to an end, they are trying to extort me further by now making pay again for the full cost of alterations (another $2,200 for 4 employees). Because I wouldnt renew my service contract. Ive already paid 18K for the value of my contract for only shirts for 4 employees.
