UNDERGROUND REPTILESReviews of undergroundreptiles.com

I had an awful experience with this seller. I ordered two tree frogs, and both arrived completely unresponsive. I gave them time to warm up and acclimate, but they never moved and quickly turned discolored and yellow—they were clearly dead on arrival. When I contacted the seller for help, I was shocked to be offered only 50% of their value for TWO dead animals. That is completely unacceptable. This wasn’t a minor issue—this was a total loss, and the response showed zero accountability or genuine customer care. Based on this experience, I absolutely would not recommend purchasing from this seller.

They need to update their site or be happy with being sued for lying. First they had wrong info about shipping as it was years old the manager said. After the young rude girl was just horrific on the phone... I loved these guys and now I hate them. I even allowed sick animals at times but now I just don't wanna deal with their bs. Worst place to order from unless you know how to deal with parasites. Or have vet money. It want wrong shipment info.

We received order. Noted missing geico and a dead tree frog. Send message to underground reptiles. They in turn told me to contact order issue. Filed complaint on friday. Monday stated need pictures of packing material and stated packing label said 2 was shipped. Explained no longer have box because got rid of boxes over weekend. This morning another frog died. Nothing to be done. If you order from them, order at your own discretion

Don’t buy anything, I used to love them when I first got all my animals. In fact I’d even watch their livestreams, they sell half dead animals. All with parasites that are internal, I’ve had animals before. All of my snakes died of parasites and underground knows that, so they have policy’s that avoid that. Such a scammy business, imagine being okay with yourself knowing you’re selling animals that you neglected. I had a female orange dream adult, I paid $160 with shipping, I thought it was a deal too good, turns out it was. They didn’t want to pay the vet bills to get her healthy, so instead they sold her at a cheap price, didn’t say anything. In fact I bought her while watching a livestream, they even said “she’s beautiful and In great health. Nope full of parasites, I had to treat her for mites which worked. Not enough though, internal parasites killed her too fast. By the time I realized something was off, the next day she was dead. Oh and that happened to all of my snakes around the same time. They even sent me a corn snake that died because it ate a mouse to big for it. I genuinely hate this company more than anything, anyone who cares about animals would never be so scummy.

Worst place to buy a pet.

I got a DeKay's brown snake a week ago and totaled about 150$ with shipping. When it arrived, I noticed the package was not heated properly - however, the snake was, thankfully, alive. However, he seemed extremely traumatized, and he seemed to have difficulty breathing and shedding. I later figured out he had pseudomonas. And about an hour ago, I found him dead. They also have not been helpful when it comes to customer support. They've offered no replacement or refund, as they promised when I bought him. In short: Don't buy from these people!

This company is as crooked as they come. Do not buy anything from here. I ordered two rain frogs, which were not inexpensive and expressed that I was very concerned about the cold weather. One frog arrived dead I went through all the instructions sent the pictures, and they lie. I had told the original Representative that it was way too cold here and she insisted that it would be fine and that they would put heat packs in the packaging. This poor animal must’ve suffered terribly. They do not give refunds. They lie. And will do anything, but give the honest and correct customer service. Never order from the shady operation.

They dont take care of their animals. They fully support and fund the wild capture of reptiles which is a huge problem for the wild populations long term survivability. They sell animals that can only be sourced from poor practices or illegal trading. If you buy from underground reptiles, you are supporting the torture of animals you apparently care about.