Rob
I’ve made multiple attempts to contact…
I’ve made multiple attempts to contact this company regarding a return—leaving several messages and sending emails—but I have yet to receive any response. The product does not fit well at all and is not true to size in my experience. Given the complete lack of communication and customer service, I’m left with no choice but to leave this review. Disappointing experience all around. Update 8/4/25: After 2 weeks and negative reviews, the company reached out, provided a full refund, and advised me to donate the shirts to a local charity, which I did.
Response from UnderFitJul 22, 2025
Hi Robert, I’m really sorry for the experience you had. I take full responsibility for the lack of communication and the frustration it caused. I issued a refund a few weeks ago and followed up via email, but I completely understand how disappointing it must have been not to hear back sooner. I’ve since started onboarding a new customer service rep to help ensure this kind of issue doesn’t happen again. Thank you for your patience, and again, I’m truly sorry. – Leigh, Owner of UnderFit



