UnderFit Reviews | Read Customer Reviews of underfit.com

UnderFit Reviews | Read Customer Reviews of underfit.com

UnderFit reviews

Showing 21 reviews with 1 star · Clear filters

Lance
Oct 6, 2023
Never received order, no customer service response
I ordered a shirt on Sept. 5, 2023, received a confirmation email from Underfit and my credit card was charged. It's now been exactly one month and my shirt has not arrived and when I check my order status on their website it say, "on hold". I've emailed them twice via their customer service contact and have yet to receive a response.
Response from UnderFitJul 23, 2025
Hi Lance, this is Leigh — I’m the owner of UnderFit. I know this reply is way overdue, but I still wanted to acknowledge what happened. Your order was stuck, and your messages went unanswered. That’s completely my fault. Around that time, we had issues with fulfillment and customer support — and unfortunately, your order got caught in the middle of it. I’ve since made changes to fix both. Orders now ship fast, and I have a dedicated support team member. If there’s any way I can make this right for you, I’d really appreciate the chance. You can reach me directly at [email protected]. – Leigh Owner, UnderFit.com
Report
PB
Sep 8, 2023
NO Product and NO Customer Service
I placed an order 8/28. Still shows "being processed" when I paid for 2-4 day shipping. Now at day 10. I've sent multiple emails to customer service and no response. I reached out via their social media. No response. I guess I got scammed???
Response from UnderFitJul 23, 2025
Hi there, this is Leigh — I’m the owner of UnderFit. I know this response is long overdue, but I want to acknowledge your frustration and take full responsibility. Your order was delayed, your messages went unanswered, and that’s not acceptable. Since then, I’ve made major changes to fix this — orders now ship on time, and every message gets a response. If you’re open to it, I’d really appreciate the chance to make this right. You can reach me directly at [email protected]. – Leigh Owner, UnderFit.com
Report
rakesh G.
Apr 28, 2023
Damaged shirts and unsize and looks…
Damaged shirts and unsize and looks like used products. It looks like a complete scam. There is no return address or no refund available
Response from UnderFitApr 28, 2023
Hi Rakesh, I’m sorry for you issue. I believe you purchased from https://underfitt.in/ which is a completely different business. We sell undershirts, primarily to customers in the US.
Report
UnderFit C.
Mar 20, 2018
Shirts come from two different manufacturers
I ordered the 5 pack and that was my mistake. I should’ve stuck to the 1 shirt at a time. Seems like these shirts come from two different manufacturers. The best one is the one with the logo on the bottom corner of the shirt. The ones I received however have it on the back of the neck, and they come so long that they come to my husbands knees. I will never order a 5 pack to save “money” again.
Response from UnderFitMar 22, 2018
Dear Customer, You must have received a shirt with the wrong size label input. This has happened a few times in the past. The shirts should be the same size, despite the logo location. I suspect the wrong label was inserted into the shirt you received if they are down to your husband's knees, as none of our shirts are designed that way. Please email me at [email protected] so we can get this fixed for ya.
Report
John
Mar 20, 2018
Cost is too high on basic items
Cost is too high on basic items
Response from UnderFitMar 22, 2018
Hi John, I understand our shirts aren't for everyone. Our shirts far exceed a basic $5 undershirt and therefore are much more expensive. If you knew the cost the manufacture 1 of these shirts, you'd understand our pricing structure. Thank you for giving us a shot
Report