Uncle Jim's Worm FarmReviews of unclejimswormfarm.com

Before purchasing this item, I reached out to Uncle Jim's to clarify something that was confusing about the item description. After more than a week, I hadn't heard back, and I decided to go ahead and purchase this item. Thankfully, it came as described, but it also came with one of the trays damaged and warped to the point that the lid would not rest easily on it. I tried to contact Uncle Jim's several times by phone, but it would either ring until I got the message that they were busy and they could NOT take voicemail, and so I should just call back. I'm very disappointed in the overall customer service experience, since I'm sure that this woulbe simple to resolve if someone could answer or return my call, but instead I'm now stuck with a damaged warm bin that my little wigglers keep climbing out of because they're addicted to freedom.

The company has the composting worm niche in a corner. Unfortunately, when I tried to make an order, I assumed they had a full loadout of address fields and just used my autofill. They do not know about address line 2 or 3. I saw the error and emailed multiple times, but the company does not have many employees to see a communication apparently. The order was shipped 2 business days later, and to the wrong address. They finally read an email, and refuse to correct the error. They do not have phones.