UnbankedReviews of unbanked.com

Response from UnbankedMar 11, 2022

We sincerely appreciate your review and are truly sorry for any trouble that you experienced. Our customer service team is one of the best in the industry and we are at your disposal to help with any issues you may have with your account. For your privacy I won't give specific details about your account here, but I would be grateful if you would contact customer support so that we can assist you further. In general: 1. If you have been declined a product based on KYC, I'm so sorry for the inconvenience. In any such case we will help you retrieve your funds, so again I encourage you to follow up with customer support so that we can assist you. 2. Your money is held as crypto in your card balance and fiat in your bank account balance, so you have the option to choose when and how you deposit. 3. Unbanked has been our official corporate name since we changed from Ternio, and this was announced to all users. UNBNK is the name of the cryptocurrency. Again I'm so sorry for any inconvenience, and we are happy to assist you further.

Response from UnbankedJan 6, 2022

We are sorry for the trouble. We show that you applied for the international bank account we offer and your account is currently under manual review for the KYC. Right now the initial rollout for our card is only open to United States residents, followed by rollouts in other countries. (Every country has different rules and requirements that we are required to abide by with our partners.) We are working hard to open up our card to residents of 31 European countries and the European launch will happen very soon! Due to recent changes with Britain and the European Union we want to make sure we get things right with a fluid regulatory state, but we anticipate our program going live in the coming weeks and will be planning a big launch around our expansion. After that we will be working on our international launch. Thanks for you interest in our card as it will be released internationally soon. Regarding your deposit. We do have an alert on everyone's dashboard regarding the high ETH fees and we recommend depositing with XLM, LTC or TERN directly to avoid the high gas fees. We are very sorry for the inconvenience. We did just credit you half the fees back as a one-time courtesy. Thanks and have a great day.

Response from UnbankedNov 27, 2021

Sorry to hear you had a poor experience, but a lot of what you're blaming Unbanked for are issues we don't have control over. 1) We're a regulated financial institution across the US and UK/EEA, plus have had multiple 3rd party financial audits. Things don't get more legit than our operation. Saying it's a scam is incorrect. 2) We don't generate any Debit Cards before someone has passed KYC. This is a federal law, so stating you received a card that doesn't work is incorrect. Furthermore, based on your account information, it looks like you DID sign up for a Bank Account which you were given access to. Bank Account services are offered in 200+ countries. The laws are different for cards or bank accounts and all of this is specified in detail on our website. 3) We specify in detail on our website that all currency is converted to TERN on the Debit Cards. We also give a warning to customers BEFORE they send in any crypto funds about this process. Furthermore, the card works at 70 million merchants worldwide so I would agruge that it's accepted almost everywhere. 4) We don't control the validation time of the blockchain. If the network is overloaded your transaction can take longer to clear. It looks like you sent BTC and that can take longer than currencies that have faster times like LTC, BCH, etc. However, even with that our Customer Service team decided to comp you $10 as a nice gesture and you believe it should have been $1,000,000.

Response from UnbankedNov 23, 2021

Thank you for your feedback, we sincerely apologize for any confusion – our company underwent a name change from Ternio to Unbanked this year, and we sent out correspondence to all users and press at the time to notify everyone about the change. Our new name is a better reflection of the services we offer and our vision for the future of banking, and our commitment to our products and users has remained the same. With the card account, your balance remains in crypto, so it will change with the market value. Also, through our rewards program, users can earn 6.38% rewards on card spend, with no cap. More details here: https://unbanked.com/rewards/cards/

Response from UnbankedOct 19, 2021

Thank you for your review, I'm so sorry for any trouble or confusion. We have your information and it looks like we've communicated previously over our customer support system, so we have reached out there to provide additional assistance. We will provide specific help with your account there, but generally speaking you can withdraw TERN from your account at any time by submitting a withdrawal request through your account dashboard. TERN trades on a number of active exchanges including all of the Stellar Decentralized exchanges like StellarX, StellarTerm, and StellarPort as well as non-stellar exchanges like ExRates. You may also withdraw funds to a wallet, such as a Lobstr wallet, and then proceed to transfer from there to wherever you wish. These are all ways that you can withdraw TERN directly — once you complete KYC and activate your card, you can also withdraw USD from any ATM machine.

Response from UnbankedOct 11, 2021

We apologize for any trouble you may have had -- customer support is happy to assist you if you have any issues to report. You can ask for help anytime under the Support area of your account dashboard.

Response from UnbankedAug 25, 2021

I sincerely apologize for any issues you had with your account — the bank account is now available in 200+ countries and territories, and we are working on global expansion for our other products. In the event that someone needs to close their account, customer support is happy to help with withdrawal of funds.

Response from UnbankedAug 25, 2021

I'm so sorry that you're having trouble logging in! Customer Support is happy to help as always, and if you need to you can reset your password by clicking on the "forgot password" link.