UnbankedIt's Your CurrencyWe are the financial institution that provides transformative products and services because we believe that financial access and control is a fundamental human right, best enabled with blockchain.
Unbanked (unbanked.com) has 73 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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E.Z
abnormal fee ...only RC20
Response from UnbankedNov 22, 2022
We do not charge transaction fees ourselves for incoming deposits, however the network will charge a fee depending on current usage and the type of cryptocurrency that you are depositing. Ethereum and ERC-20 coins happen to have high fees at the moment, but we accept more than a dozen different coins and many of them have much lower fees.
Olja M.
BEWARE OF THIS SCAM! Today I came across unbanked looking for a Crypto Debit card. Before doing anything I fully verified my account. I was then prompted to deposit $10 in order to Activate the card. I deposited 10 USDC and waited 30 minutes, no sign of my deposit. I then proceeded to deposit an ADDITIONAL 20 USDT...5 hours later, nothing is credited. I wrote to their support and at last the credited my account. With how much you might ask? $5.13 with the scammiest reason I have ever heard in my life "network fees." When I sent USDT and USDC I ALREADY paid the network fees in ETH, they received a complete $30 in USDT/C and they claim the conversion to their shitcoin has what a 80% fee on the transaction? So I dove deeper into it, and noticed that there is no smart contract at all on the Ethereum blockchain which would cause any network fee, but they are actually just swapping to their shitcoin "UNBNK" internally and LYING that there is a network fee. Thieves. The plot thickens, after I write to them they gave me the curtesy of adding $10 to my account so I can activate the card only to find out the card is not available in my region. Something that is not stated ANYWHERE, nor do they tell you this AFTER you sign up from a country that is not permitted. So what is there solution? You can withdraw your money... but of course minus $10 in the account which is "Reserved" and of course, I need to withdraw it in UNBNK shitcoin which I wouldn't even know what to do with as it has 0 trading volume. Long story short, this is a HUGE Crypto scam, rebrand from another scammy operation. Oh and one last thing, I will bet anyone 5000 USDC that every single one of the positive reviews here are done by some Indian on a US VPN and are completely fake. Notice they are almost all from US location, and every single one of the positive reviews has only 1 review in his history (which is this one) and they all have super generic names. If you have a bit of brain do not send these guys a penny.
Response from UnbankedNov 22, 2022
I am so sorry for the trouble — as we note in the notification area on your account dashboard, we do not charge transaction fees ourselves for incoming deposits, however the network will charge a fee depending on current usage and the type of cryptocurrency that you are depositing. Ethereum and ERC-20 coins happen to have high fees at the moment, but we accept more than a dozen different coins and many of them have much lower fees. In this case since you were depositing USDC, it was the Ethereum fee that resulted in the final total being lower than expected. I'm very sorry for the inconvenience.
David M.
Scammy. Don't do it
Response from UnbankedNov 22, 2022
We are absolutely not a scam – I know it's hard to tell with all of the different scams out there in the cryptocurrency community, but if you have any questions you can get in touch with us directly through your account dashboard or through our support email (or social accounts).
Thomas
Hi all. I'll talk about my experience with Unbanked. In February, I transferred $3,000 from my bank account to invest in bitcoin. In light of the current bitcoin price decline, I decided to withdraw my funds from Unbanked. My account had been blocked, much to my surprise. The support team contacted me and requested my identification documents, which I provided. Following that, they requested a bank statement confirming the deposit of $3,000. I sent a bank statement on June 6th... What do you think? The support service then stopped responding to my complaint. Finally, Unbanked is a scam. If you don't want to lose your money, move on. P.S. July 5 Hey, as you suggested I emailed the support team an hour ago at compliance team email address. I also want to let you know that this is the sixth message I've sent them in a month with no response. The transaction was not reverted to the sending bank and deposited into my Unbanked balance. I strongly hope you will respond to me not only on Trustpilot. So far, my rating has not changed. P.S.S. July 12 Still no response...
Response from UnbankedJul 1, 2022
Hi Thomas, I'm so sorry for the trouble that you had. We are happy to help – I could not find your support ticket but if you want to get in touch with us again we will do whatever we can to assist you. It sounds like in this case we were trying to trace the transaction because we never received it, so if that is the case it was likely reverted to your sending bank. In any event, if you contact customer support we can assist you further. Again I'm really sorry for the trouble.
Caesar F.
Why was I allowed to make a deposit in the first place? I got this message AFTER I put about $110 into the account: We perform screening for all new accounts under BSA/AML regulations pertaining to know your customer and you did not pass this screening. Because of this, we are unable to offer you services on our platform at this time. Okay great. But when I tried to send my UNBNK coins to Lobstr, they never arrived. Now my account is locked and I can't do anything to try and fix this. All I get is the same email response that looks cut and pasted. I never even used the service and it costed me $110. Guess I'm out of luck... Thanks Unbanked. This is the very reason people have trouble trusting anything to do with cryptocurrency. Okay, this is who I've been dealing with. Someone who obviously does customer service for Unbanked as a side gig when she's not doing her regular Rocket Science job. If I'm LOCKED OUT of my account, how in the heck am I supposed to submit a ticket to get it fixed, genius? And my funds are MISSING. So are we sure the account is open? Did you even look? Hi, No, your account has not been blocked, as soon as you withdraw your funds your account will be closed. If you are unable to access your account, please contact The Customer Support Team by submitting a new ticket for assistance. Kind Regards, Kata A. Compliance Team Thanks, KATA... Thanks for the link or, email, or phone number to Customer Support. ????? I know 100 bucks isn't much, and I'm no longer eligible to be a client, but word of mouth is a powerful thing. I'll be on Trust Pilot every day until this is resolved. Count on it. Update: So in summary, I NEVER used this account. I was allowed to make an initial deposit of $95.10 before I was even KYC approved. When I was told to take.a hike, my only option was to get my refund in the form of their crappy UNBNK coin that lives on the STELLAR network. After HOURS of searching for a wallet that would take this shitcoin, this is what I have to show for my $95.10 for an account I NEVER used.... 0.2351584 USDC WOW!!! THANKS UNBANKED!!! WHERE I COME FROM, THAT'S CALLED STEALING!!!! CAN'T WAIT TO TELL EVERYONE HOW MUCH YOU SUCK!!! "Reply from Unbanked Jun 17, 2022 Sorry for the trouble! We are required to perform KYC on all users and the process cannot begin before the account has the minimum set up, but of course you are able to withdraw your funds at any.time you choose. If you already submitted a ticket to customer support, we are happy to assist you." REALLY???? DO YOU EVEN READ THE REVIEWS???? I JUST TOLD YOU CLOWNS THAT I GOT .23 CENTS BACK FOR THE $95 I DEPOSITED!!! I'VE ALREADY WITHDRAWN MY FUNDS. MY GOD... WHO'S RUNNING THIS? CHIMPS? AGAIN... THANKS FOR NOTHING UNBANKED!
Response from UnbankedJun 17, 2022
Sorry for the trouble! We are required to perform KYC on all users and the process cannot begin before the account has the minimum set up, but of course you are able to withdraw your funds at any.time you choose. If you already submitted a ticket to customer support, we are happy to assist you.
Joshua B.
I put money in my account and then the emailed me to say that they where going to keep my money they wernt going to let me have an account any more that was my first deposit they robbed me on the first one if I could get the owner out I'd kick his ass Im in contact with my friends down in Washington now
Response from UnbankedJun 8, 2022
Thanks for your feedback. After looking over your account a deposit was never made so therefore there are no funds to return. There are no records of a crypto deposit or a bank deposit. We perform screenings for all new accounts under BSA/AML regulations pertaining to know your customer (KYC) and you did not pass this screening. Because of this, we are unable to offer you services on our platform at this time. Sorry for the inconvenience.
Alex Z.
Yes, it IS a scam. I sent 170 USDT from the exchange to them, paid $5.70 in fees for the transaction at the exchange. Unbanked only credited $120, and only $110 spendable, claiming that the "fees were high". What they put in a very small print is that the Crypto that you will be depositing to them will be converted into UNBNK which is their own useless token/coin that cannot be used anywhere. So you cannot even withdraw the crypto that you originally deposited to them. What a joke, and a scam! P. S. Now that they posted an answer to my review, I have a suggestion to them: why don’t you put a disclaimer in LARGE font that by converting funds into your useless UNBNK token, people will loose 40% of their funds? Then it would be up to people if they still wanted to transfer crypto to your “amazing” card
Response from UnbankedJun 7, 2022
Thanks for your review. I wanted to help with a bit of info on our website about deposits. On our website in the link below we do have this information letting everyone know that all crypto deposits are converted to our own crypto called UNBNK. The deposits will remain in UNBNK until the time of spend with the Visa debit card at which point UNBNK is automatically converted to USD for the merchant. Our Visa debit card is accepted anywhere Visa is accepted. "Once your account is funded, your cryptocurrency is converted to UNBNK. This value is your debit card purchasing power. Please note that 1 UNBNK always equals 1 UNBNK, but based on the market it can fluctuate like any crypto asset." https://unbanked.com/debit-card/ If you wish to withdraw to an exchange the majority of our user base uses www.Lobtr.co for all withdrawals and exchanges to do so and you can exchange to the currency of your choice. Regarding your $170 USDT deposit we do have a warning on the first page of everyone's dashboard letting users know about the higher deposits using eth based tokens and that other tokens my have lower fees. We do recommend using UNBNK directly, XLM, or LTC for much lower deposit conversion rates. I hope this helps and we are sorry for any confusion or inconvenience. Have a great day.
Semion K.
100% scam service - do not read good reviews - they posted them to themself just u to undertand i sent to test 50usd to unbanked got 25!!! only because of comission and! i can get back only 15 back cause 10 they take as permanent hold -70% they stole and 30% a lot of troubles to receive - ANY TRIES TO GET MONEY BACK - ERRORs BEWARE!
Response from UnbankedApr 17, 2022
We are incredibly sorry that you had a difficult experience but we are happy to help you with customer support — importantly, there is no permanent hold and you can withdraw all of your funds at any time, so please use the support menu from your account dashboard if you would like our help doing so. We also do not charge any commissions, but depending on the type of cryptocurrency that you deposit the network itself will have a transaction fee, so it's important to be aware of the transaction fees for the different crypto networks. The wallet or exchange that you are transferring from will typically indicate this amount before the transaction.
