Universal Music GroupReviews of umusic.com

I pre-ordered a vinyl in october that was due to ship on my birthday and arrive something like a couple weeks after, which was fine. Around december I had no news so I sent a first email, got no answer. I sent another one after the holidays, still nothing. I opened a ticket on their poorly designed website asking for a refund since they apparently were not sending me the item. Nothing. Yesterday I received it, only took 6 months, I can only assume this was delivered by a person walking so I applaud the environmental effort on their part.

It’s shocking to see that 98% of people have had some kind of issue with this company. I myself have also had various issues with nearly all of my orders from them! (And there are many). Recently I received a Billie Eilish T-shirt I ordered and it fit way smaller that all the others I own. Decided to lay it on top of my last XL T-shirt I bought from them and sure enough, the new one is about an inch shorter in all directions! I then laid it on top of a size Large I have (exact same T-shirt as the XL I compared it with), and low and behold it’s the exact same dimensions… So it’s marked XL but it’s actually a L. After reaching out to customer service, they stated I could start a return process but the shipping costs would be on me! As if I simply ordered the wrong size. They don’t take responsibility for their mistakes/defects. It’s really not acceptable. I’m really surprised Billie (or any artist) would do business with this company! Ripping off their fans like this!

Item ordered with release date of 14/03 by 24/03 still not shipped so cancellation requested. Unhelpful response saying item due to be shipped so can’t be cancelled - I accepted this originally but 5 working days since then still not dispatched or cancelled… 5 working days and they couldn’t cancel it?

I wish I read the reviews!!!!! Horrible thievery. Ordered Blind Melon vinyl. Took my money. No communication at all. I can’t believe they still exist online.

Waiting for a Sam Fender St. James' Park LP. At home, Royal Mail didn't knock, but put a card through the door. Arranged a redelivery and they ignored it and sent it back to the depot. It was then sent back to Universal Music. Cheyenne in customer services informed me they have no contact with their own warehouse, so they cannot resend it! Very disappointed that this is not our fault but Universal Music's chosen carrier Royal Mail! No effort made to rectify made my Universal Music.

Awful ship times, constantly releasing new merch before other merch that released months ago had even shipped, and terrible quality in blohsh necklaces and other jewelry now ($75 for silver plated jewelry that can’t be in water is outrageous)

If I could rate with zero stars I would. Pre Ordered Sam Fender album last October,it was released Friday and still haven't received it. It's coming from Germany ,even though it says all pre orders come from the UK. Surely a pre ordered album should guarantee to be with customer on release date!! Customer service a joke ,may aswell be non existent. Said it could be 15 days until I receive ,ha!!Wouldn't be using again.

Wouldn’t rate this company at all I’d say -0 Would be aware to anyone who wants to order from this company. Ordered a hoodie $104.47 it was never in stock so never got despatched. They said I could have a refund but then changed their mind saying I was over 30days before responding to them. So basically they are keeping my money for something that wasn’t even in stock I’d been tracking the item all over Christmas but it was never sent to be distribution centre. Absolute disgrace of a company