Universal Music GroupReviews of umusic.com

Preordered Taylor Swift's TLOAS and still waiting, when it was obviously not shipping on time, I tried to cancel, but they somehow put a shipping label on it very quickly so I couldn't cancel and left it for days before shipping. I asked for it to be shipped expediently but it's been nearly 2 weeks since release and it waiting to board a shipping container for the last 5 days

They charged me money and never shipped my items. A bunch of thieves.

Pre-ordered the new Taylor Swift vinyl album and it arrived a day late and disappointingly it sounded worst then records I have that are over 40 years old. Reached out to customer services and on their request send a video/ audio file and picture and waited. So after 2 days waiting I sent another message chasing for an update, several hours later I was then asked if I wanted to return the item for a replacement (?) which I had already stated on day 1. Why couldn't this process have started immediately as an online purchase I was well within my rights. I now have to wait another few days to be able to post this, it then takes up to 7 days to get delivered and then they need to process the returns before finally sending a replacement record. All this is going to take another 2-3 weeks from my original contact to receiving what I the hope is a vinyl record in good condition. 3-4 weeks after the album release date. Surely this should not take this long when we have already waited weeks prior ! A better customer service experience is needed.

5 orders taylor swift canceled and the stock was ok

ordered a cd that said it would ship august 5th, hasnt shipped yet, tried emailing them twice now and still no response after days, just automated messages

I ordered a Machine Gun Kelly, Cleveland Browns jersey over 4 weeks ago, the original order said it would ship by Sept 19th, I reached out today, the 22nd asking for an update & the reply I received said give them 3 days to respond... no thank you. I should have read these reviews before I wasted my money.

Purchased 2 mystery shirts a CD and an accessory. It was for my husband for Father's Day, I didn't click that shirts where not lable mens or women's. I was sent a T-shirt and a cropped top. I asked how this what a t shirt or if they could send me the other half but they where no help at all. Also the $17aud accessory was a key ring... Like please they had a $10 or a 17$ accessory I went for the later thinking of this will be something fun.. hat beanie flag some thing cool.... Nope a bloody key ring on sale for $3 not happy at all

Pre-ordered SIGNED Sabrina Carpenter's brand new album (in a bundle of 2 vinyls) via the German store in July in hopes to receive it shortly after the album's release date, as one would expect. Did not know the whereabouts of the package and had to fill out a form as it had been two weeks since it was supposed to be shipped to me. When asked what was the issue, the customer service was not able to give me a proper answer. When I eventually received the package, it was not signed at all, as promised when I purchased it. Again, I tried contacting the customer service of UMG Germany and they told me that they don't have the signed vinyl inserts anymore and the only thing they can do is offer me a 40% discount. An hour (and then again 3 hours later), I received a notification from Sabrina's DE store about restocked signed copies of the album. So they straight up lied to me...again. They indeed had them in stock.