Universal Music GroupReviews of umusic.com

Do not buy autographs items! They will never deliver them! Bought a Lady Gaga CD and signed card on May 22nd. Stated it would ship around May 29th. Still hadn't received them on August 9th, so I filed a complaint with Paypal. Got a full refund on 8/22, no thanks to this lousy company! Avoid at all cost!

If I could give them a -0 I would I ordered a signed Halsey record it was a pre-order back in December is supposed to be shipped in February it’s already August 2020 haven’t received anything I can’t get a refund back cause PayPal only has a refund policy of 180 days I didn’t put a claim in those 180 days cause I was waiting for the record. I’ve sent over 100 emails to them with no response actually they did respond twice saying that they’re going to issue a refund 7 to 10 days but I was over two months ago still haven’t received anything from them like I mention I’ve emailed them over 100 times if I was anyone on this reading this never order anything from universal music group. They have no comparison for you or your money. In my opinion if you order a pre-order item and they can’t deliver it they should refund you not give you a lame excuse!!!!

Zero stars! Ordered signed Halsey limited edition vinyl 4th Dec 2019. Several emails as item has not arrived with lame excuses of production delay. Still not received and we are nearly in August 8 months after ordering! Last email stated digital downloads not available as of copyrights in my country, UK, therefore no refund! I didn’t order digital download it came with the vinyl as a plus. This is a complete scam for them to take your money for goods they clearly don’t have and then refuse a refund stating copyright as you ordered a digital download despite the fact you never did but they add it on purpose. Avoid it really is fraud.

They take your money and then say there's production delays, backorders, etc. It's like every single item is never available in the timeframe they mention. I ordered stuff back in May, it's now the middle of July and they were "shipped" but have no idea where my package is. I contacted both USPS and UPS and nobody knows where it is, I still haven't received other things I bought but they had no problem taking my money right away. Even if your favorite artist has cute merch, if they use this store stay FAR away.

Absolutely disgusted by the lack of care with this horrible service. I ordered Lady Gaga album digital version and I am in Canada. They said it will be sent to be by June 1st. I thought right away, why would a digital album need to be shipped 3 days from now? However, I waited. Then I reached out to customer care on the 2nd as no email or copy appeared. The email from “ josh “ at customer care told me, I will not receive the copy as it is only for American customers. So why did you accept my cc? I tried to get some sort of response over the past month and last week “ Jim” responded and said, we will issue you a refund. “ now today June 18th I get another random email from “ josh” saying I cannot get a refund and cannot access the digital copy lol this is a total scam. Stay away. Do not purchase anything from this company. To all non American shoppers. They will steal your dollars and cc info. Everyone in general should be very careful. I’m sorry for all the music fans out there that has been totally taken advantage of from this service.

Been waiting 5 months for an item that was suppose to be here in January. Never got the item. Keep getting the run around from customer service. They are now lying to me and refusing me a refund. SCAMMERS.

I bought a signed Deathbyromy vinyl. I paid $28.02 but when the vinyl arrived the invoice said the total was $18.67. I emailed them and the customer service told me I paid $9.35 extra for the digital album code. They only send this code to people who live in the USA, so I wouldn't get this code. They didn't want to refund me. After mailing a few times back I got $5 back. Its weird how they treat their fans like this. This is a scam.

I ordered a Post Malone cassette back in September 2019. It's now April 2020! No cassette, no refund. Do Not Order from this company. Total rip off!