Universal Music GroupReviews of umusic.com

Probably the baddest company ever. Letting fans wait 6 months for a signed cd and then shipping fake signatures how disrespectful there are even more things.

Where do I even start? I ordered multiple times on Ariana Grande’s official website, (which is in the universal music group), and know plenty other people who also did, and had so many problems! All items are systematically delayed for months, you always receive them damaged, or you don’t receive what you actually paid for ($70 tie and dye hoodie which was a basic blue hoodie, or a “signed cd” which is actually auto-penned (stuck with u cds). Items can also arrive with stains for clothes and broken / not working for cds, vinyls and cassettes. There’s also false advertisement and I probably forgot to write about something else but I think you get the idea of how bad it is...

Do not buy from this company! Ordered an item In July, with the understanding it would ship in August. September rolls around..no update. Customer Service doesn’t respond. I wait a few more weeks and contact Customer Service again. This time they tell me item will be available in 3-10 days and I’ll get an email with a tracking number. weeks later...nothing. Mid-October now and Customer Service tells me item is still not in stock, no idea when it will be. Despite this, item is still showing as in stock available on their website! I’ve asked for a refund but suspect I’ll need to report the purchase with my credit card company.

UMG Commercial Services, Inc. Webstore Terms and Conditions (Last updated on November 21, 2019) I. General 1. These terms and conditions (the "Terms") govern your relationship (hereafter, "You" or "Your," individually) with UMG Commercial Services, Inc. ("UMG") when You use UMG’s online services (the "Services") via this webstore (this "Webstore"). Wherever You see "UMG" on the website or in any of the Terms, this means UMG and any of its affiliates, subsidiaries or any parent company (including the ultimate parent company) of UMG and any subsidiary of any such parent company for the time being. From time to time, UMG may use the services of third parties to assist UMG in the provision of this Webstore, however, unless otherwise stated, the Services available on this Webstore are provided to You by UMG. 2. By purchasing products via this Webstore, You acknowledge that only this Webstore is controlled by UMG and You accept and agree to these Terms (which include UMG’s Privacy Policy) and You agree that this Webstore, including any transaction You make, is subject to these Terms. If You do not agree to these Terms, You may not use this Webstore. 4. You should print a copy of these Terms for future reference. 5. If You have any questions about these Terms please contact UMG by emailing: customercare(at)umgstores.com XXIV. Governing Law and Jurisdiction 1. These Terms shall be governed by and construed in accordance with the laws of the State of California and You and UMG hereby irrevocably submit to the non-exclusive jurisdiction of the State of California, Los Angeles County as regards to any claim or matter arising in relation to these Terms. XXV. Communication 1. Applicable laws require that some of the information or communications UMG sends to You should be in writing. When using this Webstore, You accept that communication with UMG will be primarily communicated electronically. UMG will contact You by email or provide You with information by posting notices on this Webstore. You agree to this electronic means of communication and You acknowledge that all contracts, notices, information and other communications that UMG provides to You electronically comply with any legal requirement that such communications be in writing. For the avoidance of doubt, all communications, including the conclusion of the contract, will be in English. 3. If You have any queries about these Terms, this Webstore or any of UMG’s Services please contact: customercare(at)umgstores.com. UMG’s notice address is: UMG Commercial Services, Inc. Attn: General Counsel, EVP of Business & Legal Affairs 2220 Colorado Avenue Santa Monica, California 90404 UMG’s hours of operation are Monday through Friday, 9:00 AM to 5:00 PM, Eastern Time (UTC 05:00). (privacy.umusic.com store-terms-umg html) UMG Commercial Services, Inc customercare(at)umgstores.com dosn't answer

FRAUD! DO. NOT. PURCHASE. They are HORRIBLE and I will be contacting both PayPal and my bank for fraud! I pre-ordered several items for my daughter. I was patient with COVID, shipping, etc. It has been SIX MONTHS and we still have not received anything. I contacted the company and they stated that they could not offer a refund per their policy. Apparently, no refunds are allowed 60 days after shipment. Shipment? MY package never shipped. They have responded FIVE separate times providing a FedEx tracking number that DOES NOT EXIST! Despite explaining this to them multiple times, they ignore everything and send another email with the same tracking number; refusing to offer any refund. I thought it best to call, but there is no phone number AT ALL. I have never written a review much less a negative one. I have five kids from 23-15 and I have NEVER experienced anything like this before! It’s theft; pure and simple.

They are scam artists who claim YouTube videos that do not contain any of their content in the hope that the YouTube creators are too frightened to Dispute the claim. They should be banned from using the Youtube content ID tool, because they are misusing it to the detriment of everyone except the nasty worms who pocket the money advertisers pay. This scam is facilitated by the incompetence of both YouTube and Universal Music Group. They should both hang their heads in shame.

This company should be investigated and fined. Their store is basically a scam. Digital prices are forced upon consumers to purchase physical items. Even if not downloaded and the physical items are lost and unable to be replaced, or returned, the company won't refund digital downloads. This is theft IMO and specifically done to manipulate sales/the charts. It is a con. The consumer is forced to purchase these items or not get the physical items they want. It is a con. It should be illegal. And I hope that every person who reads this reports Universal to their country's BETTER BUSINESS BUREAU or similar company. IT IS A CON AND SHOULD BE OUTLAWED!!

Do not buy from this company! I placed an order online for an Ariana Grande face covering and crewneck on 29th June 2020, it never arrived. Having contacted customer services was told that the items are out of stock, they charged me for the delivery too on the day I placed the order. Stop advertising items that you are unable to fulfil, I have a very disappointed little girl! No effort is made to inform you, I have had to write multiple emails to request a refund which is still outstanding, will be raising this with PayPal.