Universal Music GroupReviews of umusic.com

This review is specifically about The Sound Of Vinyl, a site owned and operated by Universal Music. Avoid this company at all costs, they are nothing short of rip off merchants. Ordered from them on the 27th November, an item that was in stock and shipping. Still to receive it. There is no viable way of contacting them at all, the contact sheet on their website never goes through, they have no email address and no contact telephone number. As I said, all told this looks like a dodgy scam company, not one of the largest record labels in the world. Please, do not order from them, support your local shops as even if they can't provide the exclusives that the site says they can, they will at least get you your goods If it was possible to leave negative reviews I would. The sad thing is that they treat us consumers with such contempt they won't even read these reviews or act upon them As i said before... AVOID AT ALL COSTS

It is pretty bad i am sorry but i do not think it should be allowed.

THIS IS THE WORST CUSTOMER SERVICE I’VE EVER BEEN INVOLVED WITH IT TAKES THEM TOO LONG TO RESPOND TO EMAILS WHEN THEY DO THEY ARE INCOMPLETE AND DONT SOLVE PROBLEM

How do you give ZERO stars because this is by far the WORST company ever. Why are they even allowed to exist, where's the BBB (Better Business Bureau)??? And looking at other reviews, I'm not alone. Ordered something through the Billie Eilish store in early November. Said merchandise would ship around Dec. 10. It's been a week, I've emailed asking when it will be shipped with zero response from anyone. How is this company not shut down from the extremely poor ratings, complaints, reviews?! Outrageous. Worst. Company. Ever. Shut them down, please.

I preordered ABBA’s album in September and it was shipped at the start of November, when it still hadn’t arrived last week I sent them an email and I still have no response, not surprised anymore after reading other reviews, very disappointing

This is one of the absolute worst companies that I've ever dealt with in my lifetime. Unfortunately, I presently have multiple orders (through different websites) with them and not one transaction has gone smoothly, nor has been completed. They wait WEEKS before shipping your order, they don't respond to emails, and won't inform you of the status of your order. It's actually incredible how bad UMG is. I will NEVER use this company again.

I have never had an issue until this month. I purchased from the US Taylor Swift store and was told my order would be dispatched within a few business days. Two weeks later, I discovered my order was still showing as unfulfilled so I emailed again and they told me my order was actually a ‘pre-order’ and would not be dispatched until January 10th. I have since sent numerous emails which they are ignoring so I’ve had to open a case with PayPal which they will probably still ignore. I just want a refund as I have since had to purchase my items from the UK store which has great communications. Aside from the terrible customer service, I know several people who haven’t received their orders for months after purchase, Awful all around!

Bought merch from multiple artists on different times and I always had to email customer service asking about my order because each time my order was delayed multiple months and they never gave me any information about that. They suck