Universal Music GroupReviews of umusic.com

I cancelled an order weeks ago and was promised a refund that would show up in my bank account “7-10 business days”. Well, it’s been over 13 business days, and I had to file a dispute with my bank because after emailing the customer service team multiple times, no one has answered. I’m still waiting for my refund. The customer service team doesn’t respond to emails that actually require them to help. I’ll choose other places to buy ariana grande merch, that are actually trustworthy. UPDATE: STILL NO EMAIL RESPONSE OR REFUND. So, I took matters into my own hands. I had to file a dispute and get my refund through my PayPal account, today. Of course, the customer service agent saw the email thread where they never responded to my emails regarding my refund, and he said one word: “SCAM.” Finally, he took care of my refund, and I now have only one thing to say to Universal Music Group: YOU SUCK.

Literally the worst online shopping experience I've ever had. Ordered a vinyl and t-shirt from a Weeknd drop. They withdrew the money from my account immediately back in July, even though the order wasn't supposed to ship until October. Then in September I get an email saying that my order has been cancelled due to a system error. No refund comes. I have to send an email to support, which takes a few days to get a response. Nearly three weeks later and I still don't have the money returned. They told me a refund takes up to 10 business days, and asked me to wait 5 more. Such poor service makes me never want to buy any band merch ever again.

I bought a Hollywood vampire's T-shirt last May. I've only worn it a handful of times because I didn't want to ruin it and only washed maybe twice. I contacted them about the picture starting to come off and they said it's been over 60 days since getting it. Been back and forth explaining how you could know the picture was going to start peeling off within a 60 day period when you wore it once in that time period. I will never buy from them again and I told them that and also would give a bad review as well.

They got my order completly wrong & sent me the wrong item. They have & are continuing to ignore all my requests for the item I ordered to be delivered. DO NOT order from this company. They are atrocious & don't give a toss about their customers.

Ordered Demi Lovato merchandise May 2021, still no delivery. Contacted them many times and they said they're waiting on stock, asked for a refund but they just said the same thing that theyre waiting for stock. Its been over a year, this is ridiculous.

These are the people responsible for the copyright bots that shut down live streaming performances on the unfounded suspicion that copyrighted music is being broadcast. Get a grip UMG and learn about public domain. Quit interrupting our live streams. Do you shout fire in a crowded theater when there is none? Then keep your hands and your bots away from our work for crying out loud!! Companies like you are the scum of the earth and need complete reform to respect hard-working musicians, or they should be shut down entirely. Shame on you Jody Gerson. Shame on every single member of your leadership.

I am not satisfied with the music you create.

I should have looked up some info about you first it would have saved me a lot of time ordered the record and paid immediately for 2 months later to hear we are going to refund your money, say yourself this is how you do not do business and then we always reply to email we're sorry you're not satisfied please be patient we'll check it out or send an email you can send your proof of purchase before hearing sorry no record that's the worst service ever