Universal Music GroupReviews of umusic.com

A group of copyright trolls and thieves. They claim videos on youtube saying it is theirs. and steal all the add revenue from it. Some is fair use. Like a few snippets of music used to create something new. Some are covers of music free of copyright. And some isnt even outright related to them. But still they claim and steal all. Youtube refuses to do something about them. So the least i can do is write a negative review about them.

Ordered Taylor Swift Midnights Album with signed Photo on the 21/10/2022. Still not received even though my order say processed and money taken. No answer to emails. How can they get away with this. Shocking.

Doesn’t actually send you the Taylor Swift signed albums. Steals your money and then avoids all emails.

Pre-ordered 4 signed items for gifts on 7.10.22. Release date was 21.10.22. Nothing received and no response to emails. No contact number. Absolutely appalling Customer Service. The cynic in me, might believe that my order was simply used to advance the album sales figures. Who knows. Quite simply - Avoid UPDATE 18.10.222 - So email now received saying the signed items were actually never in stock as they had already sold out. Utter Bullxxxx. If they get any more in, they promise to reserve me one. Then they have given me a 30% discount on my next order......... Expires 03.22 !!!!!! You just could not make this up. Sufficed to say, I am sure my order was included in the chart sales, and that's really all that matters.

Just received an email with the heading.... 'You really do look like you need some help? 🤣' I find this a really insensitive and poorly worded heading. I know its written in jest but as a person currently struggling with mental health issues and health issues currently awaiting surgery I feel this is offensive.

Preordered Taylor Swift new album. Due to be shipped 2 weeks ago…NOTHING! No response from emails Universal music said they don’t handle orders and don’t have a telephone number Surely someone has responsibility for this company if using Universal name ???

SHOCKING! Totally inept company. Sent a wrong vinyl album and just gave stock answers to all emails saying 'still looking into this'. After more than a month of their timewasting I have had to file a PAYPAL dispute to even get some action. Can only assume with such bad customer service that they employ child labour or people of minimal IQ. They have ofered a refund of $32 for a record that cost $69 on condition I return the INCORRECT item that they sent me! BUNCH OF HALFWITS

My daughter purchased an item that came in and she didn't realize it was for men. So I contacted their customer service for an exchange. Not a refund, an exchange only for a woman's size. They responded they can't as sales were final. Probably they are not selling as they thought and also bad quality for their expensive prices just cause they carry Billy Eilish's name on it. Very disappointed with this online app. Will not buy from here anymore and encourage any other new individuals to not do it.