Universal Music GroupReviews of umusic.com

I am very tired of UMG consistently messing up inventory and orders. I wait months for my products to arrive only to find stuff missing (in 4/5 orders). After repeating myself to a customer service rep 3+ times and answering the same questions repeatedly via email (which, mind you, is with a different customer service rep on every reply --- Also, why don't they just read the message history that is clearly documented? What a novel idea?!), I come to find out that cannot send me the item(s) as they do not have the stock for it. First of all, I should out that the item is out of stock at *check out*, not after I have purchased it MONTHS ago. That means they are just holding my money for months... For what purpose? Running out of inventory doesn't take months to realize! Secondly, they should be emailing us proactively, not waiting for the shipment to arrive, and for me to reach out after verifying the order against my receipt. This is not the first occurrence but 4+ times they have done this on my orders. Not to mention that every response says that they are experiencing "higher than normal demand". If that is the case they need to staff up appropriately. They have been experiencing "higher than normal demand" for 6+ months. It sounds like the company can't manage it's inventory, its warehouse operations, its shipping & handling, or its customer service. Why is this acceptable business practice? They should replace their COO.

Easily the worst experience I have ever had with a company. Purchased multiple items that they posted as a promo sale in November of 2022. I emailed them the week of Christmas to find out why it was taking so long. They said they were working on my order. Emailed them 2 weeks later. I was told I would have tracking info within 4 business days. Weeks go by. Still no order updates. It is mid February. I have emailed 9 times total. They have stopped responding at this point. Absolute thieves and a terrible company that should be investigated by the Attorney General in CA.

If I could give zero stars I would. I ordered taylor swift signed vinyl from them in October. I just now realized I never received them and decided to check on my order. I reached out to them and they say they can’t do anything about the order since it’s over 60 days since sent out an email saying they shipped the item. I never received an email because my order never shipped so how can they not do anything about it?! I checked my order status which still says confirmed and there’s a tracking number under it and tracking says the shipping company is still waiting on the package. AWFUL customer service and AWFUL company. Absolute thieves.

I pre-ordered 2 Taylor Swift items for Christmas in early November, with the understanding that it would be shipped in 1-2 weeks. It’s mid January, and I still don’t even have a time frame for shipment. If it wasn’t a gift for my teen, I’d cancel. Horrible experience and incredibly disappointing since it should have been here for Christmas.

Absolutely worst online buying experience I have ever had. I ordered $250 worth of Paul McCartney vinyl records. They arrived and were clearly warped. I filed a claim and they sent me a second shipment of records with the exact same quality problems warpage on all the records. After escalating the problem to PayPal I finally got an email promising a refund. Then they issued a refund but not to me. Due to a technical problem, they issued the refund to some other credit card and some other person. This after ridiculous amounts of documentation on my part. Three months later. I’m still waiting on my refund. Absolutely the worst online experience I have ever had. Do not buy from these a@&holes. There are obviously systemic problems. That will not be corrected. Both in quality control. As well as customer service. Horrible horrible horrible.

If I could give less than 1 star I would. I ordered a John Lennon T Shirt and over a month later it was clearly lost in the mail. I emailed for help and was told multiple times to keep waiting. Finally they agreed it was lost and that I had to file a claim for a refund. Well they then had the nerve to deny my refund. I just filed a dispute with my credit card. They are a bunch of scammers!

Ordered Taylor Swift Midnights Vinyls, Vinyl Clock and CD clock in September for my niece Christmas gift. Email said ship around early November. Charged my credit card right away. Still no estimate ship date and Christmas is next week. Horrible company! The clocks are sold out and the only option they offered was to cancel my order!

Ordered and paid for two vinyls, they have never arrived no response to emails, no contact number to call them.