Universal Music GroupReviews of umusic.com

Contacted them multiple times to no avail.

I received an order I did not order..... How they got my information is unknow to me. They are scammers!!! BEWARE

This company are useless, having been dealing with them under Sound of Vinyl for several years . If you pre-order a vinyl and your payment card changes from when you placed the order - ( have waited 19 months for one pre order!) obviously the payment doesn’t go through, they just cancel your order !! So you then don’t & can’t get the limited edition vinyl you ordered. You cannot update your payment options in your account. You can’t speak to anyone & the internet contact option is painful & useless : I have closed my account & will never deal with them again. All the vinyl I have bought has been available & cheaper elsewhere!!

Ches putos usamos su música para darles promocion gratis y nos bloquean pen de jos

0 stars. Horrible customer service. Extremely misleading replies. Cancelled my order without my permission and have not received a refund. Purchased a $200 Jacket. Worst customer service and communication i’ve experienced.

Worst Customer Service Ever-NO STAR REVIEW!!! Purchased ahead of time for box-set, was sent wrong one in pink, no signed copy, least of all, arrived 2 months after ordered. When tried to return/exchange, sent the same garbage back to me. Asked for refund, again a month later sent the same garbage/wrong order. After communication continuously 4-5 times a week. NEVER, EVER BUY FROM UMG website, I wonder if the musicians even know how their fans are treated so badly.

The worst service and support I ever had to experience. I pre-ordered items for the new NF release, which I was looking forward to so much. Weeks after ordering, and only 2.5 before it was supposed to ship, I receive an email that they have to cancel and refund because they cannot ship to Germany. They provided me with a link to the German shop (which it should have redirected me to in the first place, as I clicked on the link in the initial email). However, the items I ordered are sold out there. I've contacted the support right away asking them to find a solution, and TWICE they clearly did not read what I wrote and only told me the refund is on its way. The third time they simply told me that they can't do nor know anything about restocks and that I should keep and eye on the German shop. So 1. It should've redirected me to the correct shop through my IP in the first place 2. I shouldn't have been able to choose Germany for the shipping 3. They contacted me WEEKS after I ordered 4. Their support can't read and doesn't care about your inquiry 5. They are useless either way and screwed up something that I was looking forward to so much

Horrible logistics. No communication when something goes wrong.