Universal Music GroupReviews of umusic.com

Absolutely the worst customer service I have ever experienced, My daughter has spent over £90 on the Billie Eilish store only not to receive items and no help at all from customer service, Myself have also placed an order with the same Billie Eilish store to receive the same response and no item delivered as of yet from an order placed in July, Will be reporting to trading standards as they are just scamming people, I am surprised that Billie Eilish and her team allow this to go on and steal from the youngsters that idolise her and spend their money in good faith.

They sell fake autographs alot now I ordered 2 chains lil wayne and there obvious a stamp not signed as video showed and it been in several Facebook groups to prove won't respond to any message for committing forgery never will buy another thing from them it's ILLEGAL

Ordered 3 vinyl in August, with one being released in October so I knew I’d have to wait for that one to the released for my order to ship. Fair enough. The shipping day comes, and the shipping date is changed on the product for the next week. Fine. The next week comes, and the shipping date changes again. I email them. They tell me there’s a delay. I ask for them to ship my other vinyl then as I’ve been waiting, they tell me no as I opted for “ship together”… it’s not almost end of November and I have yet to receive anything. I have emailed them requesting a refund as enough is enough - was told I would hear back in 2 days, that was a week ago. I’m not one to generally write bad reviews, but this is beyond ridiculous. Avoid. Avoid. Avoid!!! They, as everyone clearly states on this page, do not care about their customers whatsoever.

Absolutely atrocious customer service. Ben waiting over 3 months for them to resolve my wrong order which would have been refunded 3 months ago due to a factory error. Instead here we are 3 months later with them replying once a week at best to my emails. So sad that musicians own merch uses this company as it lets all their fans down

Best thing is we need to report this waste of time company to trading standards, listed as main Beatles supplier on Google.Can only pay with card so that was a big issue.. Paid for 3 coloured Beatles singles and received 3 black. Not happy. Received 1 email from someone named Luke and only found after digging 1 contact number but hit and miss if they answer . Asked me to return the singles for refund or they can replace with clear... Lol yea really.... Trading standards it is then

ordered a t-shirt. 3 months later still waiting, they don't reply to emails or calls. they don't give refunds. DO NOT BUY FROM THEM!!

Worst experience ordering from Taylor Swift Store - terrible service, quality and refuse to respond to refund request. I don’t understand how a government entity has not started to investigate the business dealings of this company. Granted, UMG is publicly traded that has their ‘subsidiary’ Bravado manage merch, but they hired a small company out of Ferndale to manage merch for A LOT of artists…it is a mess and never ordering from any artist that is sourced out of this warehouse/company.

Terrible company. Order never arrived. Tracking # never progessed passed shipping label created. Contacted them. They said wait a week and if I haven't received the order contact them back. I did and it was the exact same wording telling me to wait a week again. So it's just a copy and paste email. I contacted again and they said they are looking into it. Heard nothing. Contacted them several more times and now they don't respond.