Universal Music GroupReviews of umusic.com

Just horrifically bad. Items won't be shipped for a month after purchase, and even then, if you reach out to customer service for help, there's like a 50% chance they'll tell you that your package was lost and all you're getting is a refund. At least with Taylor Swift's merchandise, it feels like no one cares about how awful the service is because they know people will still buy the merch.

OMG.... No... Do not order through these people. Just dont. If you can get your item anywhere else just do that. Wish i saw the extensive reviews before using them.

SCAM SCAM SCAM SCAM AVOID AVOID FAKE WEBSITE .

They literally take over 3 months to ship any Billie merch and some they will just push back the shipping date like 3 different times 🥲

Too much trouble with shipping

Pathetically poor, virtually nonexistent customer service by Universal on the U.S. side of The Rolling Stones store No. 9 Carnaby St. Consider this a zero star review. Received a $200 Stones jacket that I ordered online, but it is too big - despite what the specs say on the website. I promptly returned the jacket in perfect, unworn condition and weeks have gone by — and I still don’t have a refund from Universal - and now they have my jacket. It takes many days to get any type of email response from customer service — if you can call it that - and things seem to go nowhere. There is no customer service number to call. But No. 9 Carnaby St. still has my money. I’m not into providing companies with interest-free loans and I plan to file a complaint with the Better Business Bureau and contact the local District Attorney’s consumer affairs division and other authorities who handle consumer fraud where the U.S. operation is based. Additionally, I may reach out to an NBC reporter who does segments on these kinds of consumer nightmares. This has been an awful and frustrating experience and a radical departure from the Stones’s commitment to excellence. As much as I love the Stones, I will never buy any of their merchandise handled by Universal.

Ordered Lauren Spencer Smith merchandise over 6 weeks ago and still received them. Finally got through to customer service and they said they couldn't tell me when the deliveryight arrive. I was told I could have a refund, ha e asked for this and now not heard anything from them and definitely not received a refund! Absolutely shocking

Ordered a record and they sent an empty box. When I emailed them and asked them to send me an actual record, the customer service rep. Said they needed to verify my address. I gave them my address again and a week went by with no word from them. I emailed them again to ask where my record was - in a couple of days they got back to me and said my address was unverifiable. I told the moron “it’s the same address you sent the empty box to!” Had to get a refund from paypal.