Universal Music GroupReviews of umusic.com

Customer support does not exist. Ordered 3x items on one order. All showed in stock on the website and not pre-orders. Three months later and nothing has arrived. When you try the online chat or email support you get a "we'll get back to you in two to three days" response. After that, an email a week later to say they are really busy and if you need help then send another email (and if you don't send an email they'll assume it's case closed). Not happy.

I ordered a Louie Armstrong Christmas record and paid for expedited shipping - it should have arrived in time for the holiday. They kept changing the shipping date and I still have not received it. I email and they email back saying they can look up my order if I give them my email. Obviously these are automated response emails because I have given that info in my email. I have requested numerous times to cancel the item and still can't get an actual person to respond. Do not order from this place and beware they use different company names but they are all the same distributor.

Awful! Ordered two hoodies in June ….. June!!! Received only one, early December. Sent email to CS. It’s been 12 days and no response at all. Terrible. Would really like a refund and too late to do a charge back :(

Terrible. Took my money for a Taylor Swift Sweater stating release date 15/12. I contacted them on the 21st and they emailed back saying it would be shipped within the next 1-2 working days. They have emailed today refunding my order! Why take these orders if they can’t fulfill them!

Worst customer service i have ever encountered. You get automated email responses that keep asking you the same thing over and over, it’s been 3 weeks of this, no actual help. Never buying from them again

I am so sad. This is the only website to buy official Taylor Swift merchandise. You think she would care about her merch. Said order would ship December 15th. Paid 25.00 extra for expedited shipping and it has still not shipped. Really, with all her billions she can’t find a reliable place to market her merchandise. No replies from emails and that is a 200 dollar present that won’t be here. Way too disappoint your young fans Taylor!

BUYER BEWARE! DO NOT BUY FROM HERE! Your items will make months to get to you. They’re selling you items that aren’t even made yet! And if they don’t sell enough of it, they will cancel the style of day you’re being refunded. Then, it will take weeks and weeks of chasing your refund to get your money back! I can’t believe reputable music artists are letting this be the face of their merch. Customer service is non-existent. It’s sad that it is better to buy knock-offs from another site than buy from the artists page!

the worst experience i have ever had with online customer service. i ordered from the taylor swift store and didnt recieve my items on time and they never reached out to tell me my order was delayed. after 10+ emails of automated responses which did not actually respond to my questions or remotely help me with my order i got one email response from a person who actually read my email. even so, when i emailed back regarding another order i received ANOTHER automated message from someone who clearly did not read my email. i have so much respect for customer service workers! i love to online shop so i deal with customer service workers quite often. i understand mistakes happen but the service is unacceptably poor and inefficient. i would order soooo much stuff from the taylor swift store, because i am a HUGE fan but none of my orders come in on time and when you inquire about your order you get NO help whatsoever. u Music, taylor is a mastermind and will not settle for a bad customer service agency for her offical store so might want to get it together :)