Universal Music GroupReviews of umusic.com

Can I give less than one star? I placed an order on Dec 9th, order never shows as shipped. Have contacted the company multiple times and heard nothing in return. There is no number to call so I'm stuck sending messages that go in to a void. My credit card was charged so now I'll have to dispute the charge. As another reviewer said it feels like they just stole my money and vanished. So disappointing as I went to the artist's site and this is who he uses. Seems its the only way to purchase the art I really wanted. So incredibly frustrating.

Purchased vinyls on November 24th, 2023. It's now January 9th and my order still hasn't been shipped. Contacted customer support twice already and haven't got a single reply. Will be calling my credit card company to dispute this care since it seems Universal just simply stole my money.

I ordered some Merch and I have not received any updates on the order. Like everyone else said on here... avoid! I will fight until the end to receive either my order or a full refund, despite no customer service available to contact. It's totally unacceptable (if not bizarre) for one of the largest media corps in the world to operate so unethically.

Seems to be common to not get your order. They send template emails stating they are busy and will look into it for you, getting back to you in a few days. But nothing ever happens. Even when I used to order stuff out of the back of a magazine all those years ago, I’ve never waited this long for an order or a proper response to what’s happening. So, if you find these reviews before you order your official merch, think about how long you are willing to wait and good luck. I’ll be waiting until the spring before I get my shirts or a refund by the looks of it.

Like everyone else, I ordered product in October and charged immediately. 3 months later.... nothing. Only way to contact them is via email and they don't respond. Agree with someone else's comment that I wish we could all lawyer up and do something about this.

I would give a zero if possible. They have screwed up over and over again, it's almost comical. They have sent wrong items on multiple occasions. They have failed to send replacements or refunds on multiple occasions. It takes them weeks to respond to customer service emails. I would highly recommend staying far away.

They don't respond at all. Someone needs to lawyer up and bring them to justice.

I eventually got my Post Malone t Shirt. I paid for overnight shipping yet I received the shirt a month later. It was a Xmas gift and I feel like it ruined Xmas not to have it here.