Universal Music GroupReviews of umusic.com

I wish I read all the negative reviews before I ordered. First of all, umusic hides behind a lot of artists e-store, so you may be interacting with them without knowing. Second of all, they have very crazy shipping prices. Last one to seal the deal, they are extremely irresponsible with shipping. One of my order took more than 6 months to get a proper update, and they refunded one of my item because it is no longer available... (after 6 months maybe?), and then charged me the same shipping rate for the rest of the items. I know for a fact that charge extra for shipping more items. And this is after me checking the website weeks after weeks seeing when they are going to send my order out - and they always lie and say it's in a couple more days. Terrible merchant, should be out of business. They are only around because they have monopoly in the labels industry.

Placed an order Jan 24, 2024. They shipped a completely different item. They requested that item to be ret'd to them with tracking & print off required return info to include in return pkg - all at my own expense. I requested a refund in several emails & by note in ret'd item. They say to give them 10 business days once item is received back & "we will have your request accommodated". Tracking verified that the item was delivered back to them Feb 16, 2024 @ 2:08pm. I gave them 3 wks & asked where my refund is. They closed my ticket request saying it was "solved". It's now Mar 16, 2024 so I guess I can kiss $52.56 goodbye!!!

I sent an email out seconds after ordering asking a question. (November 23, 2023) I finally received an answer today (February 28, 2024) saying product was delivered December 7th. Well it was not, and I have no idea where they delivered my Christmas gift to, and I am sure I will never hear from them again!

Placed a pre-order on an album in May 2023 with it's marked release being July 2023. July came and went. I eventually made contact with them asking where my order was on December 2023. I heard back from them in January with a generic "sorry we haven't received a shipment yet" message. I can now purchase this exact album/varient many other places both new and second hand as of today (27/02/24). Suffice to say they're lying through their teeth and couldn't care less. Please, if you value your money and want to actually receive what you pay for, DON'T purchase anything from these scammers.

Bought something expensive for Christmas when it was in stock, never showed up, customer service didn’t get back to me, then two months later I’m asking again and they’re saying it “got lost” and then a month later they’re saying whoops we don’t got it after I contact them AGAIN. The only option shouldn’t be a refund. This was supposed to be my big Christmas present for someone, and they ruined it, thanks guys!

18 months between order and potential shipping date. There seems to be something rotten with this company - ordered the Sam Fender live album after the concert in June 2023 and just been told that it won't be released until December 2024 - I expect a load of people would have moved by then or forgotten about it. no justification at all in allowing you to make an order and pay without minimising the production time, other than I guess so they can bank the money for as long as possible - I will be keeping well away from this company in future.

Ordered 2 The Who shirts around the holidays. Paid and got nothing. No notice out of stock, sorry we're a bunch of screw ups, nothing! Even left a message on their online phone number, nothing. STAY AWAY!

I bought 4 shirts in mid-November. They've been stringing me along ever since saying an item is out of stock. Have to wait at least 2 weeks to get any reply from them at all. And they threaten to not email them more than once. Still can't get them to ship anything. Total scammers.