Universal Music GroupReviews of umusic.com

Is there a zero star available? If yes these folks deserve one! And I am sincerely being honest about saying it! I ordered a Rolling Stones Vancouver BC concert t-shirt online from them. It arrived today only to find a gaping hole tear in the parcel. I haven't even opened up the parcel with the t-shirt in it. I emailed their customer service with photos included of the damaged parcel. They tell me they will get back to me asap. Judging buy reading the reviews here I have sinced opened up a Paypal claim that the item I received is damaged and defective. I am willing to send them back this t-shirt but only if they pickup the return shipping cost back to them. I want another exact same t-shirt and I told them put it into a properly sealed up tight bag(freezer bag) if need be. We will see if they do the right thing. I paid like $50 US dolars plus $9 US dollars for this t-shirt. Least they can do is mail one to you properly smh! Instead of it getting tossed around with no pride like a dirty rag. Part 2 to this story. I took the torn parcel(had a hole in the backside of it) into a Canada Post postal outlet shortly after I wrote this. Universal sent me a return label and told me they would compensate me for me to pay to ship t-shirt back to them. Lady behind the counter working the Canada Post looked over parcel and told me that wouldn't be necessary as I had yet to open the package up. She put a RTS(Return To Sender) on it and a label saying I wasn't accepting the package. She told me good thing I hadn't opened up item and refused to accept it. You just saved yourself twenty bucks to ship it back to them. So today they received it and I get an email from them saying they are refunding me my $$$ instead?!?! I'm like 'hello, the deal was you guys were going to ship me out another exact same t-shirt. Is that not happening now"? Still awaiting a response back. Obviously these guys are totally clueless smh! I'll add part 3 once I hear back from these clown shoes. Part 3 the COWARDS refuse to even get back to me. They can stick it where the sun don't shine! Received my refund in full thank you very much. To all those reading don't order anything from these dummies! TERRIBLE AWFUL CUSTOMER SERVICE!

ORDERED A BON JOVI FOREVER DENIM JACKET! GOT SAID JACKET YESTERDAY, PLAIN, CHEAP DENIM JACKET IS WHAT I RECEIVED, WITH NO ‘BON JOVI FOREVER’ PATCH ATTACHED AS PER PHOTO AND INVOICE THEY SENT ME. CONTACTED COMPANY, THEY WANT ME TO SEND JACKET BACK, THAT WONT BE HAPPENING. TOLD ME THE JACKETS WERE OUT OF STOCK AND SENT WHAT THEY COULD. JACKET ARRIVED BEING SENT FROM CHINA EVEN THOUGH MY BANK TRANSACTION SAYS ITS IN SANTA MONICA! THEY ARE JUST COMMON CRIMINALS STEALING HONEST PEOPLE’S HARD EARNED CASH. $336 IS WHAT I LOST AND THE JACKET IS CHEAP ASIAN CRAP! DO NOT BUY FROM THESE THIEVES!! PLEASE LET ME KNOW IF ANYONE ELSE HAS HAD THIS HAPPEN TO THEM. DID MANAGE TO GET A REFUND AFTER COUNTLESS EMAILS WERE SENT. STILL WANT THE BON JOVI FOREVER JACKET BUT UNFORTUNATELY THIS IS THE ONLY PLACE TO GET ONE! WON’T EVER ORDER THROUGH THESE PEOPLE AGAIN. CAN’T BELIEVE BANDS TRUST THESE PEOPLE TO SELL THEIR MERCHANDISE.

Dont order from them,awful or no customer service,no contact phone number.

I ordered a few of Zayns new album CDs for me, and for friends. However, not one, not two, not three but four came broken. They do not ship the CDs well, they don’t care about their customers. One of the worst merch shipping I have ever seen.

I ordered hozier special addition vinyl which I saved for to be delivered a vinyl that is so scratched I can not play. I have contacted customer services 5 times with no reply on how to either get a replacement or refund. I will never buy of hear again and think artist should not sell there music through this site as it is just exploiting the fans

Ordered in the search of the antidote with signed polaroid and received the vinyl with no autograph. Completely disappointed I was looking forward to it for a months excited to finally receive my first autographed piece.

I bought something that was promised to arrive "on release date or before". That date passed. They don't have the item, the estimated date of shipping get pushed back every day and it's for next month now. They won't refund me. They say that I have to wait until they get the album, and when they ship it (it could be next year, who knows) I have to return it to them and only then, the refund "process" can start. At this point I'm sure that if the albjm ever comes and I return it, I would end up with nothing.

I have never been so disappointed and frustrated with a customer service before and hope I never will be again. I bought a T shirt in size M through Billie Eilish's UK store and was very disappointed when it arrived. Firstly the quality of the print wasn't very good, but more importantly the T shirt was a lot smaller than advertised. It was 3.5 inches shorter than described on Universal's online size guide. I emailed the customer support telling them about this and asking for the correct measurements so I could buy a size that fits. The reply I got was about how to return it for a refund, which is not what I asked for. I asked again, and just got a link to the online size guide. After exchanging a few emails it was clear that I was interacting with an AI bot as the replies were so generic and were not addressing the issue at hand. I asked to speak to a person but was unsuccessful - they said that they "cannot attest to the size of every time in our store as we do not have access to that information", with the link for the size guide again, and that they could not exchange the T shirt for a smaller size. This was beyond frustrating. The emails I received were filled with random spelling mistakes and jarbled sentences that didn't even make sense. They did eventually offer me an exchange, but for a smaller T shirt, despite me repeatedly telling them that I needed a larger size. I was not getting through to them so I gave them some feedback and clearly stated I will accept an exchange for an XL size. They then replied saying once I gave them proof of postage they will process my refund (?!) which I did not ask for. I did not trust that they would exchange the T shirt if I asked again, so I accepted the refund and re-ordered an XL. I was however disappointed again, the XL was also 3 inches smaller than the size guide and the proportions were terrible. I have given up and will be returning this T shirt too. Additonally, the label on the packaging of this shirt said 'MENS', even though it is a unisex piece of clothing. Overall they showed a complete lack of competence and disregard for their customers' time and satisfaction. I am upset that Billie Eilish is continuing to partner with Universal because she has so many young fans that are completely let down by their services when all they want to do is support Billie and buy her merchandise.