Umai ClothingReviews of umaiclothing.com

Pure rip off....please stay away. They take your money and then send a mail with the message "delivery on it's way" no track and trace. Nothing anymore, it's been 3 months....so watch out for this scam!

Terrible customer service. Shipping takes extremely long time.

There is no size guide on the site. So I bought a hoodie the same size as normal - M. Wasn't suitable. Really, really narrow model. More than 10 cm narrower when compared to any other M hoodie. Other wise the hoodie itself was pretty ok. First of all the shipment had to wait about a month before it arrived. And since it wasn't suitable I wanted to return it. Returning is/was a nightmare. Since I don't live in the USA, I have to pay for the return myself. They demand a direct return i.e. directly to the warehouse, this is not mention in website and in their opinion it is by no means essential information that should be on the website. Direct return would have cost 38 euros. I made regular return 11.90 euros, but they refuse to pick it up even though the pick-up point is in the same building. So it returns supposedly back to me and the useless hoodie keeps getting more expensive. The website must have all the information affecting the costs. Quoting the message I received from them "There is no mention of it because it is something that only applies to European customers. The fact we don't have every single set of instructions I give out posted on the website means nothing. I gave you the correct instructions once you reached out wanting to return the item. You didn't follow them." I don't recommend to anyone to buy from them.

It has been over a month and I have not received any product. The customer service told me that they were backed up on orders and that I could cancel the order. It is really sad, I like the design but this is a really bad first impression. I hope the quality of the product is worth the wait.

Umai used to have great fabric&print quality a couple years ago but now it has a quality of random fast fashion brand. My three oldest tshirts looks way better than all T-shirts I bought recently. This and recent massive surge in „weekly exclusives” leads me to a conclusion that policy of Umai has changed dramatically. Tis is really sad because first products were insanely good in every aspect and now they are just really expensive, poor quality clothes.

Everything from the t-shirt blank to the print quality is genuinely horrible.

I saw bad reviews but still decided to give it a try, turned out to be worth than I thought... - Bad print quality - Bad shirt quality - Expensive - Bad commercial practice Don't make the same mistake as me, run away from this company.

T-shirts bought looked nice from the site, however when received they turned out to be incredibly thin matieral wise. Bit of shame considering its price. The prints themselfs were bad both seeming to be damaged, nothing compared to the actual sites prints. The reviews on their offical website are oddly only showing positive reviews compared to the ones on trustpilot. Something possibly fishy here.