Christopher S.
Product Quality.
Update: Customer Service near perfect! Sent me a replacement that I am so far very, very happy with. Thank you so much to technician that didn’t hesitate to solve my problem! Product Quality. The link system is quite cool and very effective. However, there is a link, close to the clasp, that should not be movable as it keeps the whole thing together. That link is defective on my watch band to the extent that the link falls out, and the watch hits floor! Imagine your Ultra Watch 2 shattering on the floor, because the link falls out of the watch band.



